Only the inside of the store is clean but the truck was not! The one representative ( newest) she was trying but did not have adequate knowledge of certain information and the other lady ( mgr) she just sat and talked to the trainie and ignored most of my issue UNTIL we got to the insurance problem!
Ardena P
Customer Reviews for xHibit Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No
Prudhvi nI had a 1;00 pick up , did a online check in went threw the process waiting for the code to be sent , I had to keep entering the same info. Call your 800 don’t know the young lady name she had to give me more time so my reservation wouldn’t be canceled. Once the code was finally sent and having problems with the code and getting the lock open its 1:30. Was very frustrating
Valerie BI would just recommend that you make it a bit more clear that people should manage the entire reservation with the Uhaul app and use the 24/7 ride service. Where you can unlock the key box to receive your keys, etc. When I arrived at the location, I was not aware of this and was not able to manage the reservation automatically. Luckily, there was a very nice gentleman working at xHibit customs that was willing to take time out of his busy day to assist me with the reservation. Once he was able to get my reservation updated, everything else went smoothly. The van was in great shape, very clean and modern. Thank you to the guy who assisted me!
CLAUDIO JDouble charged me bc I kept the U-Haul for an extra couple hours. Way to treat a returning customer. Going to use budget next time i guess.
Ryan L