Customer Reviews for Tempo Jeles Grocery & Gas
(U-Haul Neighborhood Dealer)

Rating:

3.0

Was very very very busy and only 1 worker. Could have been bad timing for the day also however

Rating:

1.0

Had a hard time getting my truck running in -40 degree weather I called 20 mins before my pickup time and asked if I could pick it up 10 mins later then scheduled. It was met by a very rude response ( no you have to pick it up at your schedule time) so I proceeded to the u haul any ways my reservation was for 3:15 pm I showed up at 3:34 and was told I was 5 mins late and there is nothing they can do for. When I got angry and expressed my anger the store clerk smiled and laughed and said it was not her problem it was mine. I would not recommend this branch to anyone as a matter of fact instead of waiting until the morning I drove 2 hours to the nearest u-haul and rented from them instead. This all happened on a Friday when Monday came around I got a receipt from this branch stating I have an open rental that I’m being charged for but his branch is crooked. And they try to rip you off the owner is the biggest a hole I have ever seen in my lifetime. This branch should be shut down and the owner should be paying me for the inconvenience I was caused

Rating:

5.0

All good

Rating:

1.0

Verse service ever.

Rating:

5.0

Nope nothing every thing was great and easy.

Rating:

5.0

Absolutely wonderful people!

Rating:

1.0

Have more people trained

Rating:

4.0

Have better hours than just 10:00 am to 3:00 pm Monday to Friday.

Rating:

1.0

Vehicle was not ready For when I booked it.

Rating:

3.0

It would be nice if this U-Haul location would be open more hours. Currently the location is open 10:00 am to 3:00 pm Monday to Friday. The clerk that helped us hook up the trailer was friendly. Great service.

Rating:

4.0

When I called the location in Hinton in regards to dropping off the trailer, the man on the phone told me they were closed and I had to drop it off two days after the original drop off date/time. I call U-haul directly and the told me to drop it off there anyway. I dropped it off and it was in a non gated lot and very easy to park, no one from the store came out so I’m just followed the steps on the link that was sent to me by a u-haul representative.

Rating:

4.0

I did not receive the furniture pads that I had ordered. However, I paid for them.

Rating:

2.0

The person said the U-Haul agent wasn't there till Monday so they wrote down my return time. Told me where to park the trailer and never checked anything.

Rating:

5.0

very helpful Thank you

Rating:

5.0

Have 4 pin 7 pin attachments available for rent.

Rating:

4.0

I moved to Jasper but the only drop off location near Jasper was this, so I actually had to drive an extra 85kms back towards the city after my move which added extra gas and miles.

Rating:

5.0

Very good experience. The staff is very friendly and helpful.

Rating:

4.0

Longer hours for pickup.

Rating:

3.0

I understand hours are 10am - whatever time they close ( before 9pm as that’s when I dropped off the trailer) but when you want to get things done 10am is kinda of a late start. No one was able to help me in getting the trailer sooner as the person wasn’t there and no one knew how to help when I called the previous day around 5:30pm . Very pleasant but unable to help me. The trailer outside was a bit dirty and the inside could have used a little sweeping but nothing major at all. All in all the price was amazing, the person who helped was nice and I had a good experience.

Rating:

5.0

Excellent service and very helpful.

Rating:

1.0

The old lady of the store jeles should learn that if they manage the uhaul so poorly, people will be asking questions and calling them crazy (as I was walking out to another customer standing there) isn't professional at all. Couldn't buy boxes on the weekend but I could of, she lied by saying it was easier to buy Mon. Didn't seem too interested in answering the phone when someone was trying to call (at least 5 rings) , when she did she just told them to call back in a bit. Couldn't get my deposit back and now I have to wait for a cheque?! Blonde said people get mad all the time... I wonder why lol. This is the second time I've used this uhaul and both times it's been nonsense!

Rating:

5.0

Earlier hours, but that's it.

Rating:

3.0

Clean the uhaul better, smelt like cigarettes, cup holder was dirty and garbage was under the seat

Rating:

1.0

Debit machine in not available and was unable to get deposit back. What kind of location doesn’t have a debit machine for taking payment or returning deposits. I rented a unit from this location last year and had the same issue. Having to type in credit cards ourselves is not the best customer service. Plus the location is in the back area of a convenience store. Not the best experience from Uhaul.

Rating:

5.0

Such an easy drop off. The lady was welcoming and very nice. The whole experience from start to finish was excellent.

Rating:

4.0

Great experience. Worker helped me back the truck up, and hooked the trailer up very professionally. It was quick, and the worker was very proficient with the equipment.

Rating:

5.0

Trailer was covered in oil. Had to drive 2.5 hrs to get as Edmonton had to trailers. Second time this has happened in couple weeks. But pickup location and drop off was excellent 👍🏼

Rating:

3.0

The truck's engine light was on for the whole trip. It ran very rough. It was dirty and the wipers were not good.

Rating:

5.0

try to streamline the pick up time a bit more, felt like I waited longer than one should have too

Rating:

4.0

Sell/loan tow hitches

Rating:

5.0

It was a great experience. Will be back.

Rating:

2.0

It seemed like a kid was helping me. Didn’t really seem sure of what he was doing.

Rating:

4.0

Since it was after hours, there was no personnel, so I dropped off the trailer. The location to drop off was in mud, but it was okay,

Rating:

2.0

Location is not open during the weekend and doesn’t open until 10am during the week but there staff in the store.

Rating:

5.0

Although it can be tricky with U-haul to determine what will be available and when, the employee at this location that helped me was very good at her job and an asset to U-haul. The size of their storage area makes pick-up and drop-off easy.

Rating:

1.0

Do not confirm a booking if you cannot guarantee the truck will be there. By confirming the booking with me 48 hours in advance, I assumed I would get a Uhaul. Instead, you made me drive to Grande Cache the entire Uhaul experience cost me about $200 more than expected. You guys literally suck so much. Both Uhaul locations are getting 1/5 star Google reviews. Furthermore, the Field Manager Darren (780-271-2967) said he would call me back to discuss our negative experience to "make things right" and has not called me back. In fact, it appears that he is actually dodging my calls. Total clown.

Rating:

4.0

The pick up location was fine but the overall experience dealing with U haul was terrible and I would never recommend using uhaul to anyone.

Rating:

5.0

Easy and safe to drive. Recommended to everyone

Rating:

5.0

Drop off went smooth. Thank you

Rating:

4.0

No tongue jack and no spare tire not good

Rating:

3.0

Would be nice if it were paved, however the site was clean. No garbage. A little muddy.

Rating:

5.0

Rental waS quick courtious and very plesant and efficiant place to get your moving equipment also very fair rates even with the price of gas nowdays great experiance

Rating:

5.0

The trailer was dirty inside and as I was loading items inside I noticed broken glass from the previous renter. I was originally sent to a different dealer that apparently did not have a worker and was told to just hook up the trailer myself following the YouTube link that was sent to me. I mistakenly went to the Dinnan location instead. They did still have a worker there. My question, why was I sent to a location where no one was working when the Dinnan location did?

Rating:

3.0

Our truck had a massive e split in the roof not noticed by outlet. My couch and beds where soaking wet as we moved From Hinton Ab to Sooke BC . I did not appreciate having to run fans to dry my stuff. Needs to be a better way to check the roof. Close door when you are in the truck box of perhaps?? Look up?? Took all day to dry our furniture. VERY UPSET !! Kris Drapeau

Rating:

3.0

I had to drive to the next town (1hr away) since there were no 12’ trainers in my location. When we went over the information, the person at counter saw on the order I wanted a dolly. She asked to confirm and I said yes. She said she’d meet me outside and I indicated I needed to put my hitch on the truck. She was waiting at the trailer and I drove up and we hooked up the trailer. I was maybe more than halfway home when I thought about the dolly. When I arrived home, I checked the trailer and there was no dolly inside. The location I got the trailer from was closed and we’re not going to be open during the weekend. I call customer service and they checked for a dolly in my town. They also noted the person I talked to when I picked up the trailer made a note that the dolly was forgotten. Nothing was available so I was given a refund for the dolly.