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Frankie M
Customer Reviews for Tender Loving Care Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and professional and having 2 different locations that we could drop back off to was great.
Adam lVery friendly and helpful. I couldn’t have asked for a better experience. They respect my time and did not make me wait. Rented a few weeks ago on 28th street and night and day difference! Will not use any other location after the amazing experience I had!
RYAN GThere were empty pop can rolling around in the front portion of the trailer under the seats.
kyle wExcellent location, very clean and professional
Kenneth BVery friendly and helpful
Andrew KSmall parking lot but ok
Lynn HExcellent customer service from Both parties... Brook helped me check in And a young gentleman helped me get in touch with Brook and made sure everything was OK before leaving lot.
Ayman RI paid for an Appliance Dollie and it wasn’t in the truck. The location was closed so we had to leave items behind.
Tina DUpdate your trucks and fix them up
Kevin BWe rented a car dolly. When we got ready to leave our home with everything packed and head to Florida, thank God my husband noticed that one of the car dolly wheels had the cords showing. Three hours later the tire was replaced and we were good to go. I believe that when you rent something, the company should have it inspected the product before it leaves. Thankful we weren’t on the road and had a flat. Because it sure wouldn’t have made it from Michigan to Florida. People at the Middleville uhual was great. But there should be something in place to inspect equipment when it comes back in.
Scott KEverything was perfect! Thanks
lloyd BI most definitely would really use them for future projects. We appreciate the fact that she was very helpful, curtious, friendly, . She was happy to be there and her smile reveald that. Thank you guys.
Margret ALet them know that they will be working with two outstanding personnel.
Ferdinand NDidn't speak to anybody at the location, dropped off after hours. Easy to drop off. In contact via text and phone with pleasant staff. No issues dropping off at all.
Andrew SEverything was excellent
bill cThis truck had so many miles on it, the brakes were a little bad I thought. Your app is in need of some serious attention, if you make a mistake the app will not allow you to go back and restart, it's extremely frustrating. Ended up calling the service line for assistance.
Stephen SGreat people and very helpful !
william wWas a pleasure working with the gentlemen there, will definitely use again!
Dylan S3 times i rented from this location … three times friendly , courteous and professional … very pleased with there service .
Gene HFast, efficient, friendly
Patricia KThank you for making it so simple and easy!
Alyssa DVery friendly and very nice! Would recommend this place to anyone!
KATHY TTook 20 minutes when i ask foe a printed contract never for one but for a receipt asked again but she had to help with car wash
Shawn CExcellent people....
Ayman RThey told me $ 51 and took 127 before I dropped it off ?? And no one at U-Haul seems to know why!!!!
VERENETTA DWe have had to rent 3x in a week for our move and every experience was great! Highly recommend this location!!!
Liza MWindshield wipers were very old and wouldn’t push rain off. Lady said fuel was at 3/8 of a tank and ii told her it was less than quarter. She said nothing and walked away.
Ferlin HParking lot is small. Customer service was awesome thank you!!!😊
Natalie JAll good!!!
Gloria PFastest pick up I’ve ever had at a U-Haul
Randy BNA
Julie WI love this car wash & the people there. And now I have another reason to go back. They were very helpful and friendly. Great place All the way around. Best customer service I’ve had in years
robin fExcellent experience
Joyce LThis location helped straighten out the screw ups the pickup location made although there was nothing they could do to refund any monies that should have been given since the rental was shortened.
Jonathan DGreat help from the local rep!
Thomas DThere was a gash in the top passenger side of the truck that I was nervous I might get accused of / charged for since there weren't those little black X stickers on it. I didn't have time to fill out the survey of the condition of the truck when I first got it. I tried filling it out an hour or so later and it said the link had expired.
Noah FI would defnetly go here again
Matthew BAlways quick and easy pick up and drop off!
Charles RCould be more professional and business like.
John AThis was an easy process to get the van rental. The prices were really reasonable too. The 6' x 12' size worked out very well too. We will definitely use UHAUL in the future and recommend this location. Their staff was very easy to work with. Thx.
Mary Rtruck was clean, but windshield wipers were all but non existent and truck pulled badly to the left despite being evenly loaded. Additionally, despite a reservation several weeks in advance, I was notified the day before my reservation that the truck size I reserved was not available at the location I needed, and I played several rounds of phone tag to find a location that had the truck size I needed, and ended up having to go to a location 25 minutes away from me instead of 5. Very frustrating. Lack of recommendation is not reflecting on the employees or location, but more general difficulties with the overall experience.
Elli SClean up the spider webs by the lock box area. The cab was a little sandy - but all in all a great experience. Area was well lit - and I felt very safe even dropping off at night.
Mindy CGreat and friendly service
Janet MGreat customer service!
Renee WGreat service
Bradley VSome notice in advance of actual picking up the truck that the complete requested supplies are not available - for example I ordered 2 dozen pads and the location could only provide 1 dozen.
Doug kSupper easy drop off.
Sharon SDo more to let me know that the drop off was completed, rather than just take the keys and say thank you.
Sharon STrailer was NOT where requester during the reservation (Hastings, MI).
John D