Customer Reviews for Tennessee Off Road LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly people. Great to deal with.

Rating:

3.0

Did not have the truck I reserved, he did upgrade at no additional charge, no moving blankets as requested

Rating:

2.0

The drop off building/office is pretty much a hole in the wall. But it is close to home. What it does have is a large storage lot (on grass/dirt). The best part is that a young employee was very helpful getting the trailer parked and unhitched.

Rating:

1.0

Long delay getting the contract closed. I had to call Customer Service to resolve closing the contract.

Rating:

4.0

I wish I could remember the young man's name who helped me out when returning my equipment. He back my car off the transport like a pro! He was polite and answered all of my questions. The entire process went very quickly!

Rating:

3.0

Up set due to the fact We were quoted $171.00 & then bill was over $200.00 that not with the fuel we put in it. Biggest complaint was getting there and it taken is 2 hours and talking to 3 people to get the uhaul. We had already had the reservation # but couldn't get the app to take it. Ending up having to do it through and order number. Then returning it was a pain in the butt and 30 to 45 minutes with that uhaul app taking pictures and the mileage. We have used this location before and never had issues. This was truly Frustrating! Larry and Donna Dickens

Rating:

3.0

I was not told where to leave the key, but easily found the dropbox on the building upon return. I ordered a furniture dolly - the location did not have one, and removed the charge. My biggest concern was that I returned the vehicle at night .. the uhaul vehicles are parked in a field of sorts, away from the building and with absolutely no lighting in that area, which backs up to a wooded area. I returned the vehicle alone and did not like being out there alone, in the dark .. especially with having to stand out there to take multiple pictures of the vehicle .. otherwise, pleased with the rental

Rating:

3.0

They were not attentive, told me to drop the key in the box and they would check it later and then they charged my card a 20 dollar after hour fee. Not a good look.

Rating:

1.0

First I checked in the guy told me yeah the trailer is parked at top of the hill it’s the only 6’x12’ up there. He had me go hook it up by myself no help, the trailer lights on the back right did not work, wires were torn and hanging down. I informed the guy of this and he came and looked at it and said it’s just the back right side all the others work and he sent me on my way. When I returned the trailer I checked back in with the guy same day only had it for a few hours and they never even came outside to look at anything and said yeah just take it back up where you got it from and drop it back right where you got it. There was no checking me out or checking me back in and again no help. I asked if I was good to go if I needed to do anything else he told me know your good man. Two days later I got a call from uhaul asking when I was checking back in with the trailer and had to explain everything that happened and went on and the fact I had dropped it back off with them just before 5pm and let them know. Worst service from a uhaul place I had ever had and can’t believe was sent on my way with defective equipment and not even offered an alternative trailer with working lights. Uhauls guarantee is they will give you $50 if they don’t have your reservation when it’s due to be picked up!! They should’ve given me a complete refund for lack of any help hooking up the trailer, nobody to check lights were working, and to check trailer for pre existing damage either when I picked it up or when I dropped it off. I don’t understand why I wasn’t offered a refund or at the very least the $50 dollar guarantee due to the fact they did not have a working safe trailer and I was sent on my way with what I had and that was it. I will not recommend uhaul to anyone or ever use uhaul again myself. I can’t believe uhaul allows this place to rent out trailers for them!!! WORSE SERVICE EVER!!

Rating:

1.0

Vehicle was dirty. Guy was unorganized and unsure if he even had the vehicle once I got there after having a reservation made. Double charged my account. Just terrible

Rating:

1.0

* This place was NOT clean or inviting, very dirty facility, * Person that checked me in was not very customer service friendly * Didn't check out my vehicle for towing, I have towed many different size trailers before and was prepared so that was OK. * once signed in just sent me to the field to hook up trailer * trailers were parked out in a muddy field. * didn't explain any towing instructions * would not suggest using this location

Rating:

2.0

Truck reservation included dolly's and pads, none were available. Charged for full time and with equipment. Dispute currently in process.

Rating:

2.0

Staff said to put the trailer in their storage field. Due to past customers parking trailers however, so had to move two other trailers by hand just to make room so I could drop mine off. Even then, there wasn’t enough room to back my rental in with a truck so it had to be done by hand.

Rating:

2.0

Place is cluttered and staff was too busy to check in my trailer. Took them 2 days after I dropped off to close the contract.

Rating:

1.0

The staff who tried to get my rental squared away were very unhelpful. I was in the middle of signing a document and the owner walked away without saying anything leaving me standing there. He apparently told another guy I was ready but he left toward the trailers and didn’t tell me to follow. I would say due to lack of communication if you are looking for a rental and haven’t rented before try going somewhere else where staff might be a bit more helpful and communicate with you.

Rating:

2.0

Look over the trailer and be friendly.

Rating:

5.0

Very nice gentleman, super friendly everything was quick and easy.

Rating:

5.0

This location I’ve used before. They keep it simple and have been outstanding. Thank you!

Rating:

3.0

Hard to find any uhaul signage

Rating:

4.0

Fast and Smooth transaction

Rating:

5.0

Great experience...no trouble.

Rating:

3.0

I ordered the rental on line. Received a phone message later that the store I confirmed with would not have the truck I needed so my rental was transferred to a different location and that I would get an email with the new info. The ONLY email I received had the old info on it. When we arrived, they did not have any information on my reservation. They eventually helped track down where it was at and provided a phone #. In the original phone message I received, they stated the 2nd location would be open at 8:30 a.m. This was not true. The location did not open until 10 a.m. which caused us to miss part of the loading window we reserved with our pod. There were coffee cups still in the floor of the truck and mud on the floorboard. Other than that it was clean.

Rating:

5.0

Everything was fine

Rating:

1.0

The trailers were in a mud pit and we were even afraid we might get stuck because it was very deep with mud. He checked our lights and said everything was working and when we got ready to leave our truck notified us that the left light on trailer wasn’t working. We got out and checked it and it wasn’t working. Very poor service and very poor location

Rating:

5.0

The only problem I.had was the dealer that was supposed to receive it refused Toto take it and sent me to another dealer who refused it as well!!! Terrible service

Rating:

5.0

They were great. Prompt and helpful, no hidden charges. I will use them again.

Rating:

2.0

4x4 shop was disgusting. Truck was parked in the mud and delivered dirty.

Rating:

2.0

The trucks are all parked in a swamp of mud . Not going back there ever. A little gravel would fix the issue for Pete’s sake

Rating:

1.0

They didn’t have the uhaul I rented and gave me a 10 ft truck instead. I was in a bind so I accepted this. A day later when I went to load the truck I noticed it was full of someone else’s junk and smelled of cat urine. When I called them to get a resolution they told me to bring it back and wouldn’t help me get another truck.

Rating:

2.0

I paid for moving supplies and was charged and they told me “i don’t have those” and nothing else. They didn’t even know i was coming and were completely not prepared. Will not use uhaul again

Rating:

3.0

The instructions told you to look for a "GATE" to find the truck key. I was looking for a physical gate, instead it was the code for the lock on the liftgate on the truck. I had to walk back to the building through mud to get an answer.

Rating:

3.0

Everything was good

Rating:

3.0

The people working ignored me when I arrived as they were more interested in their off-road business. I had to interrupt them and then it seemed like I was bothering them.

Rating:

5.0

Local, convenient and equipment was ready.

Rating:

5.0

Love the convenient location to pick up and drop off- less than 5 minutes from my home!

Rating:

5.0

Went very smooth, no issues of any kind..

Rating:

3.0

You overcharged me by 3 days. I need someone to correct it.

Rating:

3.0

The 5'x8' trailer I rented did not have tail lights that worked and I didn't have time to take it back to exchange. This unit should be taken off the road to prevent someone from getting hurt.

Rating:

1.0

Lights did not work properly on tow dolly though "checked" by UHaul agent. Place was muddy, equipment in a muddy field. Poor overall image and service. Will not use this location again. Could have been cited for no brake lights, only left turn signal on dolly. No running lights.

Rating:

3.0

It was difficult to navigate as they asked us to drop the trailer in a very muddy field. Also, we returned the trailer on Dec 1 about 4:15 but they showed as return on Dec 5. We did talk to an employee of the lot upon arrival. He told us not to go inside that we should drop and go- nothing else to do.

Rating:

4.0

NA

Rating:

4.0

Quick service.

Rating:

3.0

Not give customer the run around. If customer has good experience they will return. Personally, I will never use uhaul again! This was the worst experience and I won’t recommend anyone to you!

Rating:

1.0

The rep was advised of a certificate issued by my employer yet because he wasnt familiar with this type of payment, he processed our transaction using our debit card instead of reaching out for assistance. His error caused a delay with our rental attempting to resolve the issue and placed us in a financial bind while we awaited our funds to be refunded 3-5 days later when it only took seconds for his error to cause us distress.

Rating:

1.0

Pay attention to what you're doing when processing a customers order and communicate clearly any changes you make to the customers drop off location. This by far has been the absolute worse experience I've had with uhaul and I will never recommend nor utilize this company for any future moves. After unpacking, we dropped of all of the equipment at the initial scheduled drop off location at between 1000 and 1100 in the morning. Then the manager hangs up on me when I attempted to get the resolved.

Rating:

1.0

Charge customers money for things I’ve never heard of before and I am a regular U-Haul customer. The app did not work in their area and I was charged $20.00 and refunded the amount, with an unfriendly message I needed to use the app by the district manager.

Rating:

1.0

I had to wait for 5 minutes just to get someone to help me. It was 3:30 in the afternoon and no other customers were there. After I parked the truck I had to wait for another 10 minutes just to give someone my Keyes. I didn’t get properly checked in, and the staff was very annoyed that I was even there.

Rating:

3.0

Out of the way and not overly friendly

Rating:

1.0

Owner was pissed I couldn't get the website to work. It showed no trailers available for rent. He took forever to go through the process. He seemed very inept. He didn't email or explain the contract of when I had to return it. He had a sock monkey hanging from a noose in his garage. ASSHOLE.

Rating:

5.0

They didn’t have the number of furniture pads I had rented but everything else was great. They were very helpful.

Rating:

3.0

I got there at their closing time, but the young man locking up waited for me to finish my online check out since it was my first time doing so. Thanks to him. Overall a good first-time rental experience.

Rating:

5.0

Employees were awesome and very professional.

Rating:

3.0

They were not open so we used the on line drop off and the key drop system

Rating:

1.0

have not got a email that i dropped it off yet