Customer Reviews for Terrys Mini Storage
(U-Haul Neighborhood Dealer)

194 reviews

9209 Lee Rd 246   Smiths Station, AL 36877
(terrys grocery store UHaul rentals inside grocery store)

(334) 408-0342

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 2 pm
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(334) 408-0342

9209 Lee Rd 246
Smiths Station, AL 36877
(terrys grocery store UHaul rentals inside grocery store)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 2 pm
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The truck was clean, but when I started it, the check engine light came on and stayed on. Onsite representative called the owner and said because it's Sunday he couldn't do anything about it. So we were screwed. I had to go to an auto parts store to buy a scanner to diagnose the problem myself. Then I drove it to a proper U-Haul Center for them to scan and reset code.

David M. 
Rating:
5.0

Customer did not leave a comment.

Marc K. 
Rating:
3.0

The drop down feature above the wheel well of the trailer was not shown to us and we had to climb out the window of the car after loading onto the trailer. It wasn't until we dropped the trailer off at the receiving location that we were shown how to do this. Now we know. No more Dukes of Hazard moments! It was funny but for someone not small or limber like myself it could've caused some real issues.

Travis H. 
Rating:
5.0

Would like my deposit back since I moved out a week before the end of month.

Gail A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDR L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean D.  |  Overall Experience 
Rating:
2.0

Employees on hand did not know how to process a return. Representative took keys and stated someone else would process the return. This particular experience has been awful.

MILTON T. 
Rating:
4.0

Customer did not leave a comment.

Harmon B. 
Rating:
3.0

Not professional!

LONNIE H. 
Rating:
4.0

Nice customer service

KRISTI H. 
Rating:
5.0

This storage unit was a great size, in a very convenient and easily accessible area. Thank you. I had no problems at all. Mary Ann

mary-ann b.  |  Overall Experience 
Rating:
5.0

THANK YOU UHAUL YOU MADE THIS MOVE SO EASY.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

TERESA P. 
Rating:
5.0

Great place. Safe and well kept.

Angela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

Briana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn c.  |  Overall Experience 
Rating:
5.0

Thank you

JOANNE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Christi B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

I ordered blankets and a dolly-they had neither. I haul changed my pickup time and truck size without my knowledge-had to drive an additional 30 miles to find a truck. Uhaul rep on phone was very helpful

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
3.0

Pick up took a while, but drop off was easy.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Yonbria P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANTRELL W. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

NETSANET H. 
Rating:
5.0

Our storage unit was just the right size and easy to get to. Will use again in the future.

eric p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NETSANET H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Eliminate the id verification calls.

Dennis M. 
Rating:
5.0

Very good customer service on both ends

Gary W. 
Rating:
5.0

Very easy to use. Very satisfied with my rental.

ANDREW A.  |  Overall Experience 
Rating:
2.0

You have to go to the grocery down the road to check out the truck, which no one told us so my son-in-laws and son was having to use even more time. One minute there were no dollys and then there were. Was told if the truck was turned in early some of the rental fee would be refunded. Haven't seen a receipt yet.

thomas R. 
Rating:
5.0

Staff was friendly.

TREVINO H. 
Rating:
2.0

Uhaul trucks/trailers are kept at one location & check-in office at another. Also, no one knew how to hook up auto transport. Luckily I had used this transport before & knew how to hook it up.

Karen L. 
Rating:
5.0

The truck had several areas of damage when recd at Terrys. The lady who signed the truck out to us documented all for us with photo uploads. Very nice and helpful.

lyn C. 
Rating:
5.0

Great experience! One way commercial rental from Pensacola. Got an awesome credit, got the truck and trailer parked exactly where they wanted it. Maybe change the name of the location on Uhaul since "all business done at grocery store" kinda throws people off when they pull up to the location and find a sign on the door afterwards.

Brandon C. 
Rating:
5.0

Very nice facility!!!!!

Jennifer H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie J. 
Rating:
2.0

They gave us the wrong truck which then caused the turn in location not to be able to check it in properly which lead to harassing phone calls all day from a 770 number. To end up being hung up on and threatened that I didn't turn a truck in that I turned in 2 days earlier. This is a long story made short. Horrible experience

Elizabeth K. 
Rating:
5.0

I was totally happy with the help I received from this company. I had some problems with my help not showing up and me running late. But uhaul was great and help me everyway they could. My hats off to all the help they gave me.

LYDIA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER & VERON G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen d.  |  Overall Experience 
Rating:
4.0

I received an email confirmation with my pickup date and time. When I arrived at that location, it said it was open till five (I was there at four) and no one was there. I called several times no one answered. I called the 800 number and they told me I needed to go to a different location than what was on my email. I went to the new location and they told me I had to go to yet a third location to pick up my truck. It took several hours to finally get it. The lady told me they would extend my drop off time but they didn't change my drop off time. So they then charged me $50 additional for returning the truck late when they caused all the chaos and had me driving all over the place, using my time and gas.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTE B. 
Rating:
3.0

The location for the pickup was inside a grocery store and it was a little awkward.

risa L. 
Rating:
5.0

Terris is always professional, timely, and helpful with UHaul services

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn C. 
Rating:
5.0

Customer did not leave a comment.

TANI J. 
Rating:
5.0

Terry's staff was very courteous.

Kenneth H. 
Rating:
1.0

Drop off location is listed as a 24/7 drop off location. I returned my truck early and got charged $40 for an extra day...? This makes no sense. My rental period ended at 11pm and I returned the truck before 10pm on the day it was due. It seems as though Uhaul is using this fee to avoid having to reimburse me for unused mileage cost on the equipment. Not satisfied. Will not recommend this location to anyone.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Joan B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

donna W. 
Rating:
3.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

rodahina P. 
Rating:
3.0

Customer did not leave a comment.

Misty H. 
Rating:
5.0

The manager was very nice

Melissa P. 
Rating:
3.0

We used the 24/7 mobile service to drop off the truck as well and had troubles here also. The problem had nothing to do with the location but the website and call center. The website would not allow me to complete the drop off instructions, saying there was an error and to call customer service. After waiting 45 minutes on hold in a parking lot at 10 at night I finally tried the chat option. The rep told me I couldn't complete the drop off instructions and the location would charge me $20 to check in the equipment and she couldn't waive the fee. Thankfully, when I called the location, they were extremely helpful and understanding and waived it once I explained the situation. To sum it up, the locations need to be vetted better to ensure the locations will be run professionally and the customer service department needs to be more efficient.

Susan D. 
Rating:
5.0

Actual people to help you

Lori N. 
Rating:
5.0

Customer did not leave a comment.

justin M. 
Rating:
3.0

The representative that helped when I picked up the uhaul, I would not recommend to my worst enemy. Terrible attitude and horrible customer service. When I dropped it off, the representative was helpful and nice.

John W. 
Rating:
1.0

There was no equipment available that worked, except for the one we got which was not what we wanted.Customer service at Uhaul and Terry's was crazy when renting, WE should have left and gone to Home Depot to rent. We do not normally complain but this was terrible... The Folks At Terry's were very nice but it is not their fault it is UHAUL. We have one more move to make and we will not be using Uhaul. The Uhaul in Tampa, Florida was great but here in Alabama it is poor. MUST BE UPPER MANAGMENT.... Making their Bonuses. Nothing for you to do....but run away from this place...

CARLA P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

I can't think of anything else everything went perfect !!!

ricky W. 
Rating:
3.0

The truck was not clean, and the fuel hand didn't not work, I didn't find out until I got down the road, and fill the tank up. One of the older truck on the lot.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Steverson J. 
Rating:
5.0

Customer did not leave a comment.

JOYCE A. 
Rating:
5.0

The folks in Smith Station, Alabama were friendly and courteous. I and my family, were very impressed with the guy running the place where we returned our truck, in Knoxville, TN. VERY professional, knowledgeable and helpful to us. He seemed genuine and patient with customers. Give him a raise ! ??

ed K. 
Rating:
5.0

Customer did not leave a comment.

JOYCE A. 
Rating:
2.0

the location sent me to a location at the corner. said they did not handle rentals. the cashier thought i was talking a shampoo machine. Grocery store location? Worth of all, U HAUL sent me an hour past my vehicle pickup location to pickup a tow dolly. after i told them the locations i need the dolly from. Poor Job U HAUL

John M. 
Rating:
3.0

This location is on the edge of Eastern/Central time zones. Make return times clearer.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Shyron L. 
Rating:
2.0

When I picked up trailer it took almost a hour to even get the unit and the attendant did not come out side to even check to see even if I had the proper hook up for the lights or if the tow hitch was ok or anything...She said for me to go look for the trailer and get it.I did not ask for anyone to hook it up.But they should of made sure the lights worked. And I had the right hookup. The trailer did ok.

William C. 
Rating:
3.0

everything should be able to be done on a computer the person renting the hand trucks I got had to use her phone instead of the desk top computer which made the transaction take more timee

carol A. 
Rating:
1.0

My husband went to the location given and when he arrived, there was a sign to go to another location. We drove 90 miles round trip to pick up a truck that was needed for a move just over 100 miles away. Seems a bit ridiculous to have to travel that far to rent a truck. My husband tried to confirm w/ the UHaul attendant that the round trip mileage to pick up the truck would not be part of our 128 mile agreement w/ no avail. The attendant was not helpful at ALL, not very competent about the leasing procedure nor able to answer any questions. Next time it seems it would be more efficient to rent a truck round trip rather than have to go thru this hassle of securing a truck. Still waiting to see what our final charge will be for this rental.

KERRIE B. 
Rating:
1.0

Customer did not leave a comment.

CLEVON R. 
Rating:
5.0

Customer did not leave a comment.

kelli D. 
Rating:
5.0

Customer did not leave a comment.

SHARON A. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
4.0

Agent very nice and accommodating.

Michael H. 
Rating:
5.0

everything was great

sharon A. 
Rating:
5.0

No problems at drop off. Personnel were friendly, courteous and efficient.

Randal H. 
Rating:
1.0

Customer did not leave a comment.

Yong L. 
Rating:
1.0

Customer did not leave a comment.

Jace D. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE E. 
Rating:
5.0

Overall the experience was very favorable at both locations

Audie M. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
5.0

Customer did not leave a comment.

jeniffer M. 
Rating:
1.0

Printer printed have my contract and wasnt inform the truck needed to be in my a exact time. I was charged a extra day...

LADONNA P. 
Rating:
5.0

Customer did not leave a comment.

barbara G. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

BLAIR A. 
Rating:
2.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
3.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

BLAIR A. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle C. 
Rating:
5.0

Customer did not leave a comment.

larry G. 
Rating:
5.0

N/A Excellent service

marshall W. 
Rating:
5.0

The service person was great

Twanda O. 
Rating:
5.0

Customer did not leave a comment.

BLAIR A. 
Rating:
5.0

Customer did not leave a comment.

BLAIR A. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

JOYCE A. 
Rating:
5.0

Customer did not leave a comment.

JOYCE A. 
Rating:
3.0

Ensure that staff is properly trained so that pick ups run smoothly.

Renata A. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

ROYCE G. 
No reviews have been submitted for this location.

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