Business looked like a Uhaul Junkyard. The grass was knee high. Access to get to drop box was poor and area was a cluttered hazard at best.madison M.
Customer Reviews for Terrys Used Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place should not be called a dealer of Uhaul because you say your name is Terry's Used Auto Sales, when No Vehicles are running or for sale! The yard was scary because the yard has not been mowed in decades with bushes as tall as I was. I was very afraid to go knock on the door because I didn't know if dogs were going to come and bite me. Clean this Junk up in order to be called and affiliated with the name Uhaul !!!!!!!!!!Angie R.
Due to space unavailability, my drop off was re-routed to a different location. The location I was re-routed to was a junk yard which "technically" was closed but there so happened to be someone just leaving that was able to accept my return.Lynnette D.
This place is a dump. We called on Saturday at 3 :05 PM no answer we then called the main number and was told to deliver the truck to that location and put the keys in the drop box. The driveway was blocked so we parked it in Kysers parking area with the other U Haul trucks walked thru the foot tall weeds and put the keys in the drop box. This was Saturday evening about 4:15 PM I suggest you eliminate this location. There is an excellent location several miles away.JOHN H.
The truck with the tow for the car was ready when we arrived. Terry was a great help getting the car on the tow; he was very personable.Michael J.
Customer did not leave a comment.jon B.
We were given trouble when we went to drop off the trailer to this location. Should have gone smoothly and quickly, but was far from it. Will never deal with this location again for anything.Victoria R.
Customer did not leave a comment.cherrelle A.
Customer did not leave a comment.Shona W.
There is nothing I can recommendWillie T.
The place was very run down, the cieling was falling apart and had objects coming through it. There were bugs/fleas all in the place and it had trash all around his desk and on the floor. The man was rude and would roll his eyes and stare my husband down. He also would make snide remarks the whole time, that we're inappropriate.Kandi W.
Friendly and helpfulJAMES T.
Took too long. Truck smelled like cigarettes. Location very dirty and disorganized.Dhamaratna T.
Customer did not leave a comment.ELIZABETH C.
Very unorganized. Had to wait an extra hour behind my reservation which set me back with getting to my location on time. Would never come back to this location.Amber B.
Customer did not leave a comment.John B.
Terry was great. Best customer service in all my UHaul experiences.Richard M.
Owner had not checked his computer and did not know I had made a reservation. Numerous cars had to be moved to get the trailer I reserved into a position where it could be attached to my vehicle. The office was a wreck with old furniture and junk piled up everywhere.Cathryn B.
Customer did not leave a comment.Bill K.
This location was one of the nastiest places I've ever been. It is infested with fleas and other bugs. I reserved a 10' truck with a tow dolly special for pickup truck. I entered all my information online days before going to get the equipment. I had an appointment for 5pm When I got there the person that does the Uhaul was gone on a personal errand so I had to wait till he returned. All the information that I put in online was gone so I had to watch the guy type it in painfully slow only to find out in the end that he didn't have the right tow dolly nor did he know that there was another type of dolly. Why did Uhaul call me and send me there for the specific type of tow dolly? This was not only a colossal waist of my time but we had to cancel our trip and activities we had planned. This was my first experience with UHaul and hopefully my last. What a horrible experience.Lee B.
Customer did not leave a comment.Shirlyn B.
Customer did not leave a comment.Bruce I.
Customer did not leave a comment.Stephanie R.
Customer did not leave a comment.Brian M.
Great customer service!Tara S.
The guy is a hoarder! Shop was an absolute mess. Junk strewn every where!CLAYTON T.
Customer did not leave a comment.william F.
Took forever and charged me $87.00 Not paying a dime.CHRISTOPHER H.
Customer did not leave a comment.STAN S.
Customer did not leave a comment.JEFFREY G.
Customer did not leave a comment.MTCHELL M.
Customer did not leave a comment.JAMES B.
Employee there was very accommodating, even staying a bit later then his normal shift to aid me in my return. Very polite and it was a pleasure bringing my business there.Jamie S.
This location is a house that has been converted into a used car lot. Cleanliness and Uhaul rental seem to be afterthoughts. Not very efficient on the computer. Process felt like it took a lot longer than it should. Truck was clean and ready to go though.Erik P.
Customer did not leave a comment.BRETT L.
The owner was very rude and I wouldnt recommend anyone to this location for pick up or drop off. He also has cats all over the place and his office is disgustingCHALESTAR H.
Customer did not leave a comment.GUY R.
Location was very messy and unprofessional.Courtney S.
Customer did not leave a comment.John M.
Customer did not leave a comment.JAMIE B.
Customer did not leave a comment.Andrea R.
Customer did not leave a comment.JOHN M.
Very helpful, friendly but professional. Easy experience!!Audra P.
Clean it up.RACHEL B.
Customer did not leave a comment.JOHN M.
All ok.JOE A.
Customer did not leave a comment.THOMAS D.
Had to wait on paperwork from Terrys Used Auto Sales. Truck was transferred to a closer location for me to pick up which was wonderful but he had not prepared paper work so there was a long wait getting everything complete which should have already been done by Terrys Used Auto Sales. I received apology after apology from Eastdale Store (where I picked up truck) but never from Terrys. He got paid for the truck and he was responsible for the paperwork.FLAKE O.
Customer did not leave a comment.TROY M.
This was not the place that I was promised to pick truck up from.I reserved the truck at a place that was one quarter of a mile from my house,the place I picked the truck up from was eight miles from my home.Ronnie L.
Truck was clean -- aside from a few bits of broken glass which caused us to think we had broken something only to find out that we hadn't. No big deal though. (Make sure last users clean up thoroughly.)JOE O.
Customer did not leave a comment.John D.
The owner-manager was very helpful, knowledgeable, and professional. Initially, I was having problems with the trailer lights. He was instrumental in trouble-shooting and fixing the issue.Lonnie W.
I spent almost $500 to move and this guy was complaining over $5 worth of gas that was incorrect... He made me go put gas in the truck at a level where it wasn't at when I got it. I'm highly disappointed and would never recommend this place.ALVIN P.
Customer did not leave a comment.SUZAN P.
My U-Haul contract did not list a correct current phone number for the drop off location. I had to look it up in the local Yellow Pages. The proprietor was helpful.DAVID M.
U-haul was in great shape. Location for pickup needs improvement. Entrance door got stuck and took 3-5 minutes to get open.Lauren H.
Customer did not leave a comment.DAVID S.
Thanks for a great deal and excellent service. I dropped the truck off in Pelham last night so I hope I completed the forms correctly.JAMES T.
Customer did not leave a comment.JIM G.
We reserved the U haul for pick up at 8am 8/23. Terry did not show up until almost 9:30 because our reservation didn't go through. When he finally showed up he decided to move a bunch of cars around before even helping us. I know that a store has to be opened up but we had already told him we had been waiting since 8am and by then it was 9:30am. The location itself was a complete bump. Junk everywhere, nasty, looked like he hadn't cleaned in years. On top of that, when we returned the truck the interent was down so now we have to make another trip out there to pay. I understand that this was not his fault but on top of all the other stuff its really aggrivating. This was our first time renting a u haul and it was not a good one. Not sure if will ever do it again.Jami L.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.FRANK S.
The office area a d outside area needs to be made more presentableCharles W.
Terry had a bad back, so couldn't help unhitch trailor.CHARLES H.
I was satisfied overall. The service from Terry was very friendly and helpful. I think any customer would be satisfied without question.JOHN H.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.Ronnie M.
Customer did not leave a comment.KATHY W.
Customer did not leave a comment.DONNA D.
Drop off was a breeze-- Even though we changed our drop off location at the last minute. Could not have been more trouble free.JAY M.
Have higher standards for the businesses that rent the Uhaul equipment.jill R.
Customer did not leave a comment.JAN R.
Customer did not leave a comment.chris W.
Customer did not leave a comment.Douglas S.
it was rented out of a dirty little house, when we reserved the uhaul the computer said it was at one place and then it was at another place.megan A.
UHaul needs to really look at this website bookings.STEPHEN C.
Trailer had not been swept out.Stan F.
Customer did not leave a comment.ELAINE R.
The guy on duty was good. The truck was basically good, but the ABS brake light stayed on most of the time. The truck obviously needed maintenance for this item.MICHAEL W.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.MERRI C.
Location looks awful.......had to leave the truck in the driveway because the entrance and exit was blocked ....if your going to block your entry and exit points u might not want to be a drop off point.david N.
Customer did not leave a comment.TANYA G.
Location was tight; very hard to get in and out but had good selection of vehicles.THOMAS D.
I got an email for my truck's place and time but when I arrived it wasn't there and I was sent to another location. The new location was disgusting! I felt dirty just being there. The owner was unorganized and didn't seem to really know what he was doing. This was by far my worst uhaul experience!CHRISTINA T.
I had to drive 20 minutes out of my way to get this truck when there were five other U-Haul locations on my way to this location. I do not understand why the truck could not have been moved to a closer location for my pick up which I selected when I made my reservation FAR, FAR in advance. The location where I did finally pick up the truck was AWFUL. It was dirty and filthy. The man who ran this location had TERRIBLE customer services skills. He did absolutely NO check on the vehicle to know that it had a BROKEN left tail light. We didn't find out until we had already loaded the truck and was on the way out of state to the move. He should have had an inspection of that vehicle when it was returned so that it could have been fixed before renting it to another customer!!ROBERT D.
Customer did not leave a comment.MADONNA K.
Customer did not leave a comment.KAMRY S.
Customer did not leave a comment.JOSEPH M.
Besides the area itself looking unkept, my wait was longer than normal because there was no internet connection. After waiting approximately 25 minutes the connection was restored and the completion of the rental process went forward. I would like to add my overall experience for this move was not the best. An attempt was made to reserve a truck for Saturday. When I went to pick up the truck Saturday morning,June 1, I was advised that it was a local truck. I went to a Uhaul Center to check on a hitch and then inquired about a truck for Sunday, June 2nd. I was told that a one way truck was due to be in by noon on Sunday. At 11:50 a.m. on Sunday I was at the Uhaul Center, only to find that there was not a truck, the size they advised me was available and it had been rented. There was a mix up some kind of way. The manager was helpful in locating a truck at the location above.GRANTT C.
I dropped the truck off at the scheduled location on Atlanta Highway in Montgomery, Al. The U-Haul agent was not there. I had no idea what to do. So I called the U-Haul agent who had his phone posted, left a message, and never received a call from him. I left the key with a fellow who ran the convenience store at his suggestion. I have rented trucks before and this was a terrible experience from the point of view that I had no idea what to do. I have no idea if I am going to get charged or whatever, even though I was under my mileage limit and left more gas than when I rented it. It is highly unlikely that I will ever rent from U-Haul again. Please e-mail some verification that you got the truck and that the mileage and gas were fine.PAUL F.
Customer did not leave a comment.MIRANDA H.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Nelson A.
Customer did not leave a comment.JAMES P.
This drop off sight looked more like a junk yard than a U-Haul place of business. I felt uncomferitable leaving the truck here. Every other other U-Haul place I have used has been excellent. Well kept, clean and orderly. This drop off sight was terrible and I wold not go back even if it would mean driving an hour or more to a different sight.TIM V.
My problem was with the scheduling. I was supposed to pick up in Troy, AL, not Montgomery, AL. I received a call from u_haul at 6:20pm the night before pick-up saying no truck was available, so I had to go to Montgomery. When I got to Montgomery, my truck size had been changed from a 17ft to a 14 ft, without my knowledge, so the only option was to get a trailor to pull behind the smaller truck. This put us over 3 hrs behind schedule, with a 4hr drive ahead of us. I was extremely unhappy with the whole U-Haul experience and will never book through them again.DENISE D.
Customer did not leave a comment.LOUISE F.