Scheduled a truck for 8 hours and they never showed up, so we called a U-Haul agent who took us through an hour of finding the attendant not available and jumping through hoops to get approved for a 24hr transaction and losing time allotted for the truck rental, though they reimbursed us $50 we did t get to use the truck as long as we paid for it to be scheduled. The mobile app should have at least realigned the time schedule for the hours I paid for. Sad service though the equipment was well kept maintained
Sandy G
Customer Reviews for Tesmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful. U-Haul system was down but he handled it like a pro.
Angela CHad to fight the door open. The reservation amount is not what I was charged. Reservation was 37 and I paid 41. Not huge, but I rent a lot and this location is always more than the revervation price. As for the app for returns, it never works.
Daniel WBest place in town
Jessica PGood friendly service.
Omar GGreat experience all together.
Elias DI was told I would receive a 15 foot box truck in substitution for a 10 foot because they didn't have one supposedly. When I arrive, somehow, now there's 3 10 footers. was promised a discount for having to upgrade to a 10 footer. Payed the same amount for a 15, ans got a 10. I unbelievably pissed. Fuck this company
Brennen BThe agent needs to go over the contract and confirm everything before charging the card.
Stephine CThey were full so I had to drop off the trailer at another location
elizabeth tQuick and easy! Ordered online and everything was ready when we went to pick up the trailer.
Renee BSam was very knowledgeable and polite. He made this the easiest trailer rental I ever experienced. He keeps his trucks and trailers very clean.
Thomas AProfessional
Herb BNothing everything was good
JERRY CEverything was great.
Sherry FHe was friendly and helpful.
Susan EAmazing customer service! I was in and out very quickly! Highly recommend!
Hunter PI had a very pleasant experience renting from this Uhaul location. All of my questions were answered, and the gentlemen that I talked to, was very kind, and very helpful. Also, they had the size of truck that I needed, when no one else did! Thank you so much, BettyO
Betty OGreat service.
Keith ZNothing all good
Edgar TFast and easy pick up and delivery..
Steven WIt was just a horrible experience with this rental all around
Robin BMan at the drop off location was very rude . Hire some pleasant people
CHRISTINA EI had actual;lyt messed up and made the reservation or the incorrect day. The gentleman helping me was more than accommodating in fixing my reservation and helping me out. Truly apprecciated.
Randy KThis is the best place to rent uhauls. They always have a motorcycle trailer, which is what we usually need. They are very friendly and helpful. Would highly recommend.
Brenda HAwful, over charged
Dusty PStop him from taking miles away from the customers Kevin gave me an extra 20 miles because I had to go out of my 16.7 miles to pickup this truck I was not happy with going 16 miles out of my way to go get it anyway so I was given 20 miles from Kevin this ole guy Sam at Tesmart took my 20 off he showed I went 130 miles I did not I went 88 miles then add the 16 miles I was not suppose to pay but I did pay I went then another 16 miles this morning to take it turn in, so I should not had to pay for $32 that wasn’t my fault the way Kevin set me up and I will never use Uhaul again!! I got ripped off big time!
Mary SThis individual location I have no complaints about, but I don't like having to take extra time off of work to avoid a $20 fee for after hours return. If I'm just dropping the trailer off at night it shouldn't be an extra fee.
Cody WThe people running this buisness are extremely stupid and charged my card for 5 days instead of 4 and then wouldn't admit to the issue. They kept telling me that I was late when it was more than an hour before the drop off time. Even on the receipt it showed the actual drop off time as more than 50 minutes before the scheduled drop off time.
Anthony MThis location in Greenville WILL be my preferred location from now on. Very professional and great to work with!! Thank you Jeff Powers
jeff pGood people to deal with
JIMMY Cwe went to the U_Haul in Princeton, Texas at public storage mart first.. Afterr over an hour wait, we found out that they did not have a suitable vehicle for us. what a waste of time.
Terry CBeisdes not having a dolley, the tranactiion was smooth.
Tellis HMore employees training how the company softwares Work
AGAPIUS AUhaul should get their act together. It's sad that the last 4 attempts of rentals are so screwed up.
Jason BGood people
JIMMY CNot at this location, but at the location next to Dave’s Best Buy in Greenville I called to confirm details per an email I received stating it was my pickup location. The guy who answered the phone was ridiculously rude and unhelpful. After that I talked to three different people over the phone through U-haul and every phone call I had I was faced with unprofessional people that didn’t care if I was helped. Luckily, this location had very nice and helpful people to get the trailer ready to go.
Saylor ANone
Alexander OGood people to deal with
JIMMY CThe U-Haul app is terrible I created an account and it would not let me log in to drop off the trailer
Justin VGood people to deal with
JIMMY CPerfect all the way. Owners are Excellent! Highly recommended.
DAVID AGreat experience! Would highly recommend.
Brenda HThis has been one of the best experiences with uhaul! Super nice people.
Brenda HWill rent here again. Smooth transaction, A+
Kurtis Lnot enough allotted days allowing for loading, unloading, and for the distance.considering road conditions, construction delays, weather, and your recommended speed limit.
Richard TPre check in online and pay online still took over an hour to pick up this trailer. Looks like trailer needed new tires. Fortunately did ot have a blow out.
Richard LGood people to deal with
JIMMY CSam was great. He communicated well and the customer service was top-notch.
JOHN NGood people to deal with
JIMMY CIt was close so I did the online process to drop off so none of these ratings apply to the drop off location.
JULIAN VVery good people to deal with and fair
JIMMY CFor whatever reason, they could not give me one. To rent a tow dolly one evening in one location in Texas and drop off the next morning in a different town in Texas the fee was $250. If I returned it to the same location as rented, fee was only $50.
RAYMOND HGreat customer service. All needs taken care of. Thanks
DARREN FAwesome!
CLINTON WThe U-haul app was not uploading my pictures and i had to resort to the u haul website
Hunter G