Customer Reviews for Tesoro Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tesoro Food Mart

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Candace G. on

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I had this truck for less than 4 hours and only 20 miles so $40 they charged me $88 wth I want the $48 back!!! Plus getting it was awful, the girl there did not know what to do! 20 minutes waiting for them to get ahold of person who knew what to do!

Rebecca Ann T. on

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I had so many issues trying to return the trailer they gave me 3 different prices the first location told me $300 than I called they said it was $170 and I hung up called right back after I went to a different location they said I have no balance to pay and now I’m getting a email that says $200 the service and trying to just return the trailer was HORRIBLE.

Charlotte V. on

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You over charged me and I want my money back

Elvia M. on

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Elvia M. on

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Suli L. on

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Artisha D. on

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Katherine W. on

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Everything went so smoothly, I'm not sure anything has to change right now. It was one person dealing with two different types of customers. If anything, it would be a designated person to deal with truck rentals while the other person deals with the other patrons. Otherwise, though limited english spoken, she understood everything and performed her job well!

RIchard C. on

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They were horrible .. they had no idea what was going on , the cashier was texting back and forth with their boss trying to figure out how to even do the rental , took 30 min just to return the truck .. never again will I rent a Uhaul from this place ... EVER !!!

Shelley N. on

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If I could give negative stars, I would. Under NO circumstances should anybody use this location for anything U-Haul related. I waited at this gas station for 45 minutes while the two workers tried to figure out what to do with me. I did not originally choose this location online. Terrible, terrible experience.

Carl G. on

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The employee did not know how to rent the truck. She had to call u haul and even u haul got frustrated with the whole thing. It was a terrible experience. Took forever to get through it and get on the road. It was rented online and shouldn't have been that difficult.

BRENDAN H. on

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This was not the location I asked for. You could improve for the next customer by actually providing trucks at the location they request. If this means you have to hire people to move trucks, then so be it.

david K. on

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ASHLEE C. on

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I was extremely unhappy with the customer service I received from Nate, who was working at the time of my pick up. He was very rude, did not make any eye contact while talking, and cut me off multiple times when I had questions. I received 2 confirmation emails for my truck pick up, each with a different time. When I called, it was Nate who answered and told me they had changed my time to 1:15 from 12:15 pick up, and that "they didn't have to tell me" it was changed. When I asked him about the .99/mi additional charge, he rolled his eyes and told me it was part of the service. Overall I was very turned off by the experience and this specific location, and will not be returning for future needs.

NOEMI D. on

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Your employee need to be a little friendlier a smile goes a long way.

MARY D. on

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BRANDON K. on

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JAMES C. on

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HENRY H. on

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ABDULLATIF B. on

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When putting the above address on the GPS, it took is further in the street to Ryder's location.

renee F. on

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MARK P. on

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Create a loyalty program that rewards repeat customers

RICHARD B. on

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REBECCA S. on

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Great service. Easy rental and return.

AVI N. on

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Very smooth transaction. Location if off the street - a better sign on the main road would help.

HELANCESAR A. on

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Great service

LISA C. on

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JOSEPH C. on

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KEITH D. on

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MICHAEL D. on

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SUSAN D. on

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ANTONIO M. on

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JEAN P. on

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Need visiable sign, He is excel

KRISTIN F. on

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NANCY F. on

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Service your vehicles before renting. Danger awaits the next renter. We would like due compension for our extra time, milage, and pain. Contract number: 155932870. Rented from Salomons Furniture, 390 merrill Rd., Pittsfiend, MA 01201 413 442-1412

RYAN H. on

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DANIEL K. on

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SUSAN T. on

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The only problem I have with U-Haul, is that the price advertised is rather false. It says on a big sign that I can rent one of these trucks for $18.95 saying nothing about mileage or insurance. The truck I rented cost over one hundred dollars which is quite a bit more than the $18.95 the sign leads you to believe.

SHANNON M. on

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ABDELAZIZ I. on

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thanks

EUSEBIO P. on

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CHARLES C. on

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Thomas C. on

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SHAJI M. on

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Michael B. on

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Very easy pick-up and drop off. Pleasant and helpful.

SHANNON M. on

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We recently moved from a rental to a house and needed the uhaul over several days. The staff was freindly and helpful even when I called to extend the truck for another day.

DAVID R. on

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JESSE E. on

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Signage to tell you that you can drop off the truck somewhere after hours - there is only a sign that says to wait while someone will come out to help you. Hours should be posted on that sign.

ROY G. on

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Gary G. on

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great service!

Brenden M. on

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No problems at all. Easy and easy. Place was staffed by 2 very helpful professional employees. Whole thing could not have been any more convenient. I wish all things were this easy.

RENEL J. on

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Wendelin S. on

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Clearer signage--where exactly is the U-Haul office? I saw the trucks, but not the entrance to the office.

DAVID M. on

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GERALD S. on

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Very helpful staff and no hassles.

Robert B. on

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Kevin J. on

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david H. on

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Great experience. Simple and easy.

JASON H. on

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David C. on

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Everything was perfect. No ideas on how to improve.

MICHAEL C. on

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Warren at the 877 Location is top shelf. He kept in communication with me during the entire rental process, calling me two days to confirm, etc. He was very efficient and polite when I picked up my vehicle. Excellent service and I will gladly reccomend this location to anyone.

Jonathan B. on

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Everything was good.

marilyn M. on

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My experience was excellent. Good service! The facility closes at 5pm but when I went to return the truck a little after 5 I was greeted by a member of the staff and he finished my paper work. He went above my expectations to make sure that I was taking care.

Robert D. on

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IRIS S. on

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ADAM K. on

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john M. on

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BROCK A. on

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Friendly help

BIN G. on

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DHEERAJ N. on

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I'm very much satisfied with the service. keep going in the same way

NANCY B. on

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a very positive experience ... I originally called Tolland Citgo to see about renting a vehicle round-trip, but it was better to do a 10' truck one-way. I called Woburn to make a reservation, but the only available truck for that day was in Stoneham, which was also very close to my daughter's apartment. Everyone I spoke to was both knowledgeable and helpful.

MAUREEN J. on

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ROBERT S. on

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Very Helpful. Only suggestion is to smile when you are dealing with your customers.

DAVID G. on

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ANI G. on

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Great customer service, would definitely recommend this location to a friend.

ROBERT C. on

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KRISTA B. on

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PAUL S. on

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Staff was very friendly and helpful. Price was right! Would definitely use again.

Robert G. on

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Keep advertising how easy it is to rent and use one of your trailers. The low loading height and covered bed of your 5 x 8 unit was a big help to us when we moved our son to a new apartment. The trailer carried over three times as much as a friend's large pickup truck and it was much easier to load. Plus we didn't have to worry about tying stuff down, rainy weather etc. Thanks again!

KALEY P. on

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JULIAN B. on

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SUSAN S. on

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The staff was very helpful on a short notice.

MEGGAN W. on

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Changed an over 20day reservation place and time of pickup last minute, bigger truck that was not needed. Gave me a female and already damaged truck and parked so I could not see, did not take me out to track or inspect damage and mark on my sheet. Made moving extremely inconvienent and thank goodness I bought safe move because I was blamed for damage not done by me. I gave Uhaul a second chance from last year when things did not go well and I would never ever use uhaul again or reccomend to any one, ever! Made a planned move extremely stressful and difficult! Physically unable to inspect truck. Small parking lot and parked truck on damaged side against a railing with ravine beneath.

MORIA B. on

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CHRISTIE L. on

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STEPHEN N. on

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The whole experience couldn't have been better or easier!

Krista S. on

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JAMES S. on

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Very easy pick up and drop off. Convenient location.

P Kevin B. on

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CAMILLE F. on

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lucille L. on

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KRISTEN G. on

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I have nothing bad to say about this uhaul expierence. I was treated with all good respect.

LISA H. on

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GINA D. on

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REBECCA C. on

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ROBERT F. on

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Emily W. on

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GEOFFREY K. on

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David M. on

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ralph L. on

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