There was no attendant at the pick-up location. The truck was not clean, and the fuel was not full.JAMES M.
Customer Reviews for Teutonia Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people to work with. However, they gave me a truck with no gas. I didn't realize it until I was on the road. It was completely empty. I put $5 into the tank and traveled 30 miles. There was more gas in the truck when I brought it back than when I picked it up. When I came back they charged me $68 to fill up the tank, plus other fees not on the contract for a total $74 extra plus tax. This was in addition to the 69 cents per mile they already charged me, which is what I agreed to. I tried to clear this up with the owner of the shop, and he said he would handle it. Nothing. I had to finally dispute with my credit card company.Terance D.
Customer did not leave a comment.CHRISTOPHER M.
The person who works at this location did not show up until at least an hour after they opened. Then, once there, the individual just told us to give him the keys without opening the store, so we had no idea if he even worked there. My husband asked him to open the store prior to giving his keys. Also, we were told we'd receive a refund if we dropped the car off early and I have not received any indication of a refund.ROSS W.
Deangelo is a great guy and nice to work with!James O.
Answer customer service line, have customer service people to actually help with problems, don't allow every shady little shop misusing your brand name and destroying your reputation in the process.ANTHONY G.
Customer did not leave a comment.Leonard C.
Customer did not leave a comment.Iyonna J.
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.Robert P.
The owner of this location may not be the responsible party, but we emailed a complaint to U-haul because the truck we reserved was not available. The truck we were given was too small and we could not complete our move. We now have to schedule a second move (from state to state) at greater time, effort and expense. We were referred to a second location on Good Hope to assist and no agent would correct the problem. This was a horrible experience and U-haul has still not responded to our complaint.ANDRE T.
The pickup went pretty smoothly considering U-Haul changed my pickup location the afternoon before I left, on Memorial Day. Pleasant experience all-in-all.BARBARA S.
DON'T GO THERE.Monique A.
Forget the gentlemen's name who helped me but was very friendly and helpful and ensured trailer, lights, and such were working before i left. The one issue we had was with internet connection, took awhile to get the order to go through and paperwork generated from UhaulDave H.
Customer did not leave a comment.Sharon H.
The location was fine, but I had a problem with customer service. The email that I was suppose to receive to get my auto transport, I never got it. After several attempts to contact someone regarding this email, I finally got it. I waited a total of 2 hours to get my auto transport connected. This was truly unacceptable. The gentlemen that connected my auto transport wasn't 100% sure on how to do it, and when I drove my car on it the first time, the transport popped off the hitch nearly destroying my truck. The young man was totally professional, but you could tell he didn't know for sure what to do. .Troy C.
Customer did not leave a comment.Ward T.
Customer did not leave a comment.Tamra C.
I was told I could pick up at a location closer to me and a day before pick up, I was told to go to a different location further away. Not a terrible thing, but had to go to a location I didn't want to goScott S.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Ashley S.
The Auto Repair shop owner was very helpful and friendly.Scott B.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Chasity H.
Sent us out with no running lights on the trailer. Spent the rest of the day trying to get parts so I could drive it seven hours to Michigan safely. Also spent over an hour trying to pay for the trailer. The person had trouble trying to figure it out.Patty C.
This place couldn't process the dispatch. It didn't have all of the equipment I reserved and made no effort to remedy the problem,William R.