Customer Reviews for The Amish Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Amish Depot

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Robert N. on

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Called to drop off after hours and the gentleman I talked to on the phone was very helpful.

Joe R. on

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Would not recommend U-Haul to anyone. Reserved a .26ft truck, appliance dolly and 3 packs of pads 2 weeks before move. Only truck was there. Why doesn’t U-Haul move equipment from site to site as needed? I confirmed equipment the Saturday before my Wednesday move. Time to move, appliance dolly and pads not there. Had to drive 30 minutes to another location. Would not recommend U-Haul to anyone. Lady at office was nice though and apologetic.

richard K. on

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Answered all my questions and very nice ! Smoking in office was bad !

MARK F. on

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Lee P. on

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Gerald B. on

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John L. on

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Ken H. on

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The truck was new , clean and the staff at this location was great. The real problem was U-Haul changed my pick up location from about 1/2 a mile from where I was to over 30 miles away. This cost me not only an 1 hour of time , gas and mileage back to where I needed the truck plus 39.96 for an Uber to get me to the pick up location.

ANTHONY S. on

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Maxwell S. on

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Harold K. on

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Anthony J. on

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The Customer Service Agent, Teresa Wallace, was exceptional helpful and professional.

Jim W. on

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This trailer leaked like a sieve...no it wasn't waterproff but it was not water resistent as indicated...very bad storm in New Mexico got all of our clothes soaking wet...rediculus policy

JERRY F. on

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Nice trailer good tires and all the electronic/lights worked.

Lenardo B. on

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Steve C. on

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Everyone there was courteous and helpful...

James S. on

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Very good service.

James S. on

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Drop off was on a Sunday so no one was around. But it was easy drop off. Easy to find.

greg M. on

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Good experience. Friendly, courteous, professional service. Convenient location. Trailer was clean and in very good condition.

Terry S. on

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William M. on

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Jessica S. on

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Was charged after for unnecessary cleaning of a tow dolly I returned early without my consent or knowledge

Ronald F. on

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Mark W. on

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DON S. on

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Our experience was great. The two ladies connected and disconnected the trailer for us. We would use them again.

LISA H. on

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The problem I had was not with the location. I originally ordered a 17' truck. Received a call from call center telling me that the location I picked didn't have a 17', but they were upgrading me to a 20' for the same price. When i got the email confirmation a few days before the rental, it was a 15'. Called the location who said they didn't have any 20' trucks. Called service center who told me it was a mistake and I should not have been told I could get a 20'. Didn't seem like they knew what they were doing. Had to use our own vehicles to make up the difference or pay to keep longer.

steven H. on

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Smelled like cigarettes the rest of the day after leaving their office.

Federico G. on

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Great service and friendly smiles; would use them anytime I need to move.

frank H. on

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Matthew O. on

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Easy to work with and accommodating when changing locations to drop of the trailer.

Jessica O. on

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Very helpful when I called to change the drop location for the trailer after arriving from out of state.