People running this location were extremely helpful and got me in and on my way quickly. Made the experience very pleasant .
Marvyn P
Customer Reviews for Storsafe of Downtown Venice LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shannon was wonderful!!!
GARY GSmooth operation and Shannon was very helpful made turning in truck a breeze…
CLARK GStaff is personable and knowledgeable. Just made the whole process very easy.
Howard WMy reservation was for early morning pick up at 7:30 before the office was open. The truck was not ready. After about an hour on the phone with Uhaul customer service I found out the truck was not returned before the office closed at 4:00. My complaints are that I had people at my house waiting to help me move and no truck, and no one called me to let me know that the truck would not be ready. When I finally got the truck at 9:30, I asked the employee why no one called me. She said that they did not know when the truck would be returned. I told her that they close at 4:00 four and the truck was not their, so they knew it could not be ready for me, (they were not there to check it in and get it ready for me). No response to that statement. Besides not being ready I drove down there, a phone call the previous day before they left would have saved me a trip. Plus if they would have called me, maybe we could have switched the size of the truck, or I could have checked with another dealer. The customer service department did give me a discount and a credit to my rental and I appreciate that, but I still had people waiting for 2 hours. Then, I received an invoice yesterday with the amount at 10:21. Then 3 minutes later at 10:24 I received another invoice with an additional $25 charge for cleaning. Did they not know at 10:21 the pads were not folded? Why would they send the invoice before checking inside? I called customer service and they looked at the pics and all they could see was that the pads were not folded. I do not think I should be charged the $25 since the truck was not ready. Over the last couple of years I have rented a truck three times and trailers several times. I may consider some other source next. Thank you.
JOHN WNothing
Ronald KThe folks at this location is why I rent from this location. I won't rent from another location even though there are others closer.
Kristopher WGreat Job in helping us switch size trailers and getting us on the road !
Matthew LThat manager was beautiful and I liked dealing with her.
Matthew DShannon Taylor in Venice, was super nice and really great to work with. I really appreciate the customer service.
Brian SThe two woman that run u haul r very nice u haul is lucky to have them
JOSEPH AExcellent customer service! Highly recommend this location.
John HThis nothing against either the pick up or drop off locations but I do have an issue with the $20 after hours drop off charge. I've been a long time renter and have rented probably 50 trailers and trucks over the past 7-8 years and haven't had any issues. Not once was I charged $20 for dropping off equipment after hours, not sure why U-Haul is doing this but it is a terrible policy especially when I was not made aware that I needed to close out the reservation online. And when I bring this up to U-Haul, they give me reference # 4677288 and tell me someone will contact me within 24 hours and that time has passed with no call. Not good!
Niko CWe arrived for a 12:15 pickup after making reservations on the phone. And found no one was onsite and we had to wait an hour til they returned. Once the rep returned she was helpful with our rental.
Pat FI had a little trouble making the reservation, however the gentleman I called, thankfully took the lead & made the reservation for me. I went to the location, which was near me; the trailer was ready & available. They connected the trailer to my vehicle. The trailer was in good condition & performed well. The price; $20/hours was very reasonable.
Ken MAlways Great Service
Jamaar SCould not have had a better experience with this U-Haul location. I’ve been a U-Haul user since 1971. So that’s saying something.
JAMES BI can’t think of a thing. From beginning to the end a great experience. The gal running the show represents U-Haul very well.
Michael KShannon was great in getting us a last minute truck rental. We've rented from her before and we will again!
MICHAEL DAAAAA11111
Don BThe girls were great!
mark cThis is a smaller location, however the staff was energetic and very helpful. We were in and out of the site in 15 minutes. Would recommend this location to others.
Kevin KCustomer service was excellent. Very courteous and polite.
Chris GThe woman that took care of me is the best, I hope you realize this and treat her right and pay her well. She makes your company and gives it a good name. How she does so much alone I don’t know. I sure wouldn’t do that job alone for any amount of pay. You have a good one make sure you keep her!
Doug GThe 2 ladies/girls who work here and take care of the business were just awesome. Couldn’t have been more helpful or professional in taking care of my rental. Very friendly and a pleasure to work with. Best experience I’ve ever had dealing with a U-Haul associated comoany!
Robert GThe lady who helped me was very helpful in everything from getting me the trailer I needed, to giving me several options to return the trailer to at the end of my travel. And who to call if I ran into any problems.
Stan FIt’s always a great experience every time I have required a u-haul truck. Staff are especially friendly and efficient. Supplies for moving are available there. I recommend them to everyone I know.
Kim GShannon was a pleasure to work with.
Corey PThis was my fourth time using this location. Excellent service.
JOHN WGreat service, made the process easy!
Samira Rmy experience was wonderful
Robert PThe staff was great
Steve VThe manager at the desk was very professional she was also very helpful in assisting with trailer hookups. Pleasant and hard working. I would hire her !
Michael SContinue with the same service as we received with this move.
William CLady was working on Sunday but she is not normally open. She made it easy to return our trailer as the app kept not working fo .me. I'm not sure I would have been able to self drop off without her. Great help.
Bill CVery personable, hard working staff. Thanks!
MICHAEL DExcellent staff member was very patient and nice but please help her by improving her internet. It took forever for her to get a signal. I suggest getting a microcell tower
Lisa KFast and easy
eric cAlways above & beyond customer service
Jamaar SLoved meeting Shannon. Very well schooled and very good at her job and customer satisfaction
s sShannon is AMAZING!!!!!
Jamaar SNothing that I could see . The office staff were very friendly and helpful !
William WShannon and the gal I rented from Saturday were both terrific! Had two rentals picking up furniture. I’ll be back
frank mTrouble free trip
MICHAEL SThe agent was exceptionally food
James KOne of the best customer service experiences I have had at U Haul. 5 stars!
CHRIS IShe was to busy to help me properly check out
Bobby LShannon was amazing with her customer service. If she’s not already management she should be. I would definitely recommend this place to a friend. Very friendly and knowledgeable.
Matt SAlways friendly, knowledgeable and professional, these folks are top notch, the only place I go when I need to rent a trailer, or truck should the need arise. AAA+
Thomas MEverything is A Ok.
PAUL JBoth the pick up location in Venice Florida and the drop off location in Delaware, OH were both clean and professional. Very to easy to work with and highly recommend!!!
Brett RShannan is a great professional worker
Ted JGreat
Oliver RImprove the app, or have a number to call to speak to someone. Picking up truck took almost an hour, returning just as long. Chat wasn't any better. Took a long time to get an answer, and still didn't get very much help
Sommer Gexcellent service
Frank KAll was 👌
Charles ANothing
James REvery thing went well , I rented a motorcycle trailer with a return trip.Our only problem was at the hotel we were staying wouldn’t let us leave the trailer in the lot, so we had to park in at a cost of 80 dollars.Wish we could have dropped it at a U-Haul lot for a couple days while in town.
Juan MHire MORE ASSOCIATES like ROHAN @ 124 Warfield Ave. in Venice, Fla. She was a joy & a pleasure to deal with on Saturday OCTOBER 15 @ the Uhaul ofc. and via mobile in reserving our 10 ft. Box truck
David RBest costumer service ever, i will 1000% recommend this location to anyone
JOAN AExcellent workers!
Andrew S