great customer service
John W
Customer Reviews for The Autobahn Auto Sales & Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good and pleasant Staff!
Susan FEverything was smooth and excellent exerience. Thank you!
kimberly mThe guy was really nice but the pictures for the pre-drive appraisal weren't updated and I had to take pictures of damage that wasn't documented. The truck also had issues starting in the morning, took 20 minutes to get it started.
JESSICA BNothing
Ken STruck was blocked in by snow and had very little fuel. After returning the truck got charged 30$ for having the gage within gallon of where it started then charged an additional 36$ from the location for who knows what absolute bs
Tucker KWeather stripping on both doors is worn down to the point that outside noise and wind came in unhindered and made the drive extremely loud and cold during my drive, which was extremely uncomfortable. It is apparent cigarettes were smoked in the cab as the smell was nauseating. Neither door closed on the first try and had to be slammed to close completely. The transmission obviously needs service, as the vehicle struggled to pass 3rd gear
Ryan DI would not ever go back here again I dropped it off there on a Saturday and on the following Monday another U-Haul called asking me if I still needed my U-Haul they didn't know I had turned it in. And as of today almost a week later I still haven't got my refund back yet.
Misty SNot swept out, dirty cup holder
Adam MEnsure there are furniture pads available at this location.
William GGreat and fast service!
Ronald HGreat service. Quick too. We could start our move quite quickly.
rita dFast and easy return.
David PBrian was awesome to work with, very very simple procedure from start to finish.
brian sRan credit card before taking possession Plans changed … returned vehicle and huge discrepancy in what is owed and now fighting to get it back Pissed off
Marcy GThe truck was dirty and smelly when I got it and returned it the same way and I got charged a $25 cleaning fee! Ridiculous
Chelsea MCruise control on trucks for long distance moves. Power outlet not working.
Jelden AEverything was efficient, easy to hookup and pullout
Michael KHeated lockbox
MaKayla RI drove from johnstown to altoona twice in one day. It cost me $100.00 in gas, which I thought was extremely pricey. Dont know if there was some kind of defect in truck. I will say the gentleman that helped me was very nice. Also, the cost for mileage is quite pricey.
Mary BIt’s just a drop and go. No one there. All I can do is hope that they checked the vehicle to see the pads weee there and the gas was accurate
Bruce GBrian was polite and made me laugh after a stressful move...
Floyd JSignage in the u-haul lot directing to the orange drop-box
Francis SHave the truck in the correct location where I was supposed to pick it up Service the truck Leave moving blankets in truck - I ordered 2 dozen - there were none!
Duncan RCan you send me a receipt? Thank you
heidi rFriendly staff and good service.
Jamil HThe pick up very quick and customer service was good
susan hWonderful customer service representative!
Tony WBrian was extremely helpful and one of the nicest gentleman I have dealt with.
BRENDA CMake sure keys are there for the truck we kept getting brun around took hours to get a truck. Very dissatisfied
dottie gBasic maintenance. The windshield wipers were broke and the vehicle sounded terrible when accelerating
chalena dGood service Easy pickup and return
EUGENE JI feel that the hauling trailer should have an adjustable jack with a standing wheel with a lock in place. This would help to adjust the height level of the trailer to hook up to a truck hitch( instead having to lift dead weight of the entire trailer off the ground to place on a truck hitch!!!. Plus the salesman should of came out to help my husband lift the U-haul trailer tongue onto our truck hitch. ( the trailer tongue was extremely heavy. I could not just stand watch my husband try and lift it my himself..I helped my husband lift the trailer, but I was not much help, he lifted the brunt of the load and my husband pulled a back muscle!) off to the chiropractor he goes.
Laurie SOnline return sucks; after trying multiple times, I finally called Customer Service to notify them that it wasn't working and she told me I'll be charged $20 for not using return online...plus I returned my equipment a 24 hrs early ....very bad experience!!
Nellie TLocation and area to keep my vehicle when I picked up the u-haul was not well maintained and a sketchy area. The U-haul was filthy!
Shannon WNot much. This was basically a used car lot that rented an adjacent lot to store the trucks. Pretty bare bones operation.
Gary BThis is a small drop-off lot but the personnel were friendly. I would rather take my truck here for drop-off than the big Uhaul facility.
STEPHANIE CI absolutely love this location he is alwAys kind and the trucks always clean. I actually travel to use this location and recommend them highly! There is never been a problem both times I’ve rented ....
Jennifer SVery easy to schedule! Clean truck and met all expectations!
Cameron NNOT A THING, EVERYTHING WAS EXCELLENT✅
Robert Bgreat service, clean equipment, best place to rent.
brian zdropped off afterhours
Jonathan VI noted the vehicled was not clean when I got it. I even uploaded pictures. I noted the same dirt when I dropped it off and Uhaul charged me the cleaning fee. Wow! Thats wrong!
Christy OThe place of pick-up was good, especially with the COVID-19 challenges. The biggest thing, however, is that I had signed up for the pickup to be at a specific time in location #1. We went to bed early Saturday night and left early Saturday morning to ensure we'd be at Location #1 on time. When we were hours into the trip, we found out that not only had the location at some point been changed, but also that the new location was closing at a time we weren't sure we'd be able to make!. I didn't catch the fine print until we were on the road and we had hoped it was the business office where the payment had gone through, as I had confirmation that the equipment would be at Location #1 when I signed up. Unfortunately, this was not the case and the equipment was indeed at the Location #2. We were told that Location #2 would close at 1. Not only was it further away from where we were at the time of the call, but it was out of our planned routes of travel. I was very thankful that the employee was patient and did stay open for about ten minutes after the closing time for us. It's just the slight panic and extra rush did put a damper on the trip. When we returned home, we found an email had been sent on Friday after 10 pm notifying us of the location change. We were sleeping by then, and the next morning heading out the door. Clearer and earlier notification would have been much better.
Mark AMy only issue was that I requested to pick up in Altoona, PA, but had to drive 45 minutes to Johnstown, PA to pick up
Robert RThere are no boxes or blankets at that location
Libby CAll was good!!
Douglas SI did not receive a receipt when done
Cindy DNo problems . It was good experience.
Terrence SNothing. Everything was wonderful.
James P