This was not the location I reserved the truck, I reserved it in Lantana and your dealer was CLOSED when we got there until 4pm. I called uhaul and this was the only location which was far and I had to pay an additional $150 to my movers for waiting due to the inconvenience of the initial store being closed. When we got this Truck the inside was WET! it was storming and the window was down when we got the truck so there was water everywhere inside. We Had no choice but to get it because the lady stated we couldn't get another truck because it had to be returned there. So there goes another inconvenience.Karema D.
Customer Reviews for The Better Choice Mail Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Istvan N.
Nothing. The woman who checked me in was fantastic! Very friendly.Eric S.
Customer did not leave a comment.Jayme V.
Customer did not leave a comment.John C.
Bri is always super helpful and accommodating. I will continue using this location !Lindsay O.
Customer did not leave a comment.Eduardo H.
Customer did not leave a comment.MADELINE H.
Customer did not leave a comment.Andrew B.
The lady was friendly understanding. Knowledgeable of products. We also use this address for our ipostal.Kelsey K.
Customer did not leave a comment.Robert P.
Already being considered.Derrick W.
Went to pick up truck no truck for me. Sen t me to another place 10 miles awayChris L.
Customer did not leave a comment.Steven W.
When we arrived at opening time according to what we were told the door was locked. No one was there. We waited 45 mins to pick up the truck.anthony T.
Customer did not leave a comment.German R.
Customer did not leave a comment.Jorge C.
Customer did not leave a comment.Lazaro V.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.LYNN B.
Customer did not leave a comment.Gerard D.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.William F.
The first place you sent us two was cartage aliens it was a room with a half dozen dollies in it and no personnel the next office says no one's been in there for days and the door has just been open again I don't know your method of business but this is terrible the second place where I dropped it off it's like a secondary thing nobody's there to answer your questions unacceptableWILLY M.
Terrible in person customer service. Poor phone customer service. Would not ever utilize your services again.Eric B.
Customer did not leave a comment.Abhishek P.
Customer did not leave a comment.Victoria E.
We used GPS to go to the location, but when we didn't see trucks we got confused. Turns out the trucks were behind the building. No one's fault but ours. The store is terrific, but in a strip mall and it wasn't easy to find.Eve S.
Vehicle worked well. The interior was not clean. It contained plastic bottles, dirt,vand animal hair in the driver's compartment. The young lady at the counter was extremely professional and very helpful. If I owned a busy I would definitely hire her to run the store in my absence.Eric A.
nothing the girl behind the counter was extremely nice and helpfulChristine S.
Don't charge for days I didn't use the uhaul don't double dip. Make it rightCHRISTOPHER C.
Customer did not leave a comment.Jay R.
The rental place and the person that helped me, Junior, was excellent. The 1-800 number I called to make the reservation told me that pickup was at 2:30 pm. Thank goodness I came early because the places closed at 2:00! I worked have missed getting the van! Excellent experience and service from pick-up location. Would definitely recommend.MARCIA C.
The cargo van I rented smelled so bad, like urine. Some sort of crumbs in the cup holder area. Definite confusion with the hours of this location. U-Haul shows 6:00pm closing on a Saturday, but I got there to return the van at approximately 2:00pm and the place was all closed up for the day. I checked their website and it said 2:00, but why does U-Haul have 6:00?Lea A.
Was accidentally overcharged 20 dollars and a fee of 5 five dollars and something Over charged 25 dollarsEduardo M.
The girl at the pack and ship was very unprofessional. She kept her baby on her hip throughout the entire transaction and neglected to tell me about the online return policy. So I was charged an extra $20. I was also never told at time of reservation either. I really feel that I should get a $20 refund. Thank you for letting me ventRobert N.
A sign to show that this is where you can go to rent a u-haul!ALAN S.
Customer did not leave a comment.Brooke J.
Customer did not leave a comment.JASON J.
The representative was friendly but not entirely knowledgeable. It would help if they gave customers all the info regarding how to pick up using Truck Share 24/7 beforehand. For instance, if you're more than 15 minutes late, you have to call U-Haul customer service. Also they should tell you where the lock box is located and other general info.Kelli B.
Customer did not leave a comment.morey P.
Customer did not leave a comment.Douglas S.
my truck pick up was changed to 10 miles from where the reservation was for. truck bed had oil on the floor which I had to try to clean so we could walk without falling. was to have 2 dozen blankets. when i opened the door tin had a appliance dooly and no blankets. the store where I picked it up was not open until 9. I had to drive back to the original store to exchange the dolly for blankets. In the mean time I am paying packing company to set to load while i was getting truck and blankets. original pickup location was less than 2 miles form my apartment. I had to drive 15 miles to another location to pick up trailer. I had to take a smaller one because of no others in the entire area which has cost us another 200 mile round trip to pick up the rest of items we had no room for.. The man at the Automotive store put it in the system I was returning the trailer which I found out after I got to Lakeland.. So I had to be on the phone a half hour to straighten that out after I told him a one way trip. Uhaul of Boynton Beach has no equipment to speak of. they send you all over to pick up here and there. The Pack and Ship location would good for the area around the store. not for driving so far to pick one up. they need to make sure it is clean and the right equipment is in it. this thing of all driving and not right equipment cost me over $100 in lost time.Robert T.
Need to give a receipt when the vehicle is dropped off.David B.
Our U-Haul was late. We were promised a 10% off discount and have not seen that yet. We were charged for insurance after we said we wanted to decline it. HUGE HEADACHE!!!!!!DYLAN T.
Customer did not leave a comment.Eric R.
The van was dirty and had a bad odor.ALAN S.
Customer did not leave a comment.john W.
Customer did not leave a comment.Craig S.
The mileage was wrong on the truck. I was overcharged and called uhaul. After waiting 10min. Was hung up on.Andrew L.
Excellent service very accommodating and very professional I would strongly recommend this business!!Christine A.
Nice and friendly service.Christopher C.
Customer did not leave a comment.Erika H.
Ensure that all equipment requested is available. Had an extremely hard time moving without the dolly requested.Shariah H.
Great customer service the pretty face helps as wellAntoine M.
Really professional!!! Nice company I will recommend to everyone!!!kristina Y.
Thank you. You guys were greatDiego D.