Customer Reviews for The Box Shoppe
(U-Haul Neighborhood Dealer)

1,214 reviews

1355 Gerrard St E   Toronto, ON M4L1Y8

(416) 264-6662

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(416) 264-6662

1355 Gerrard St E
Toronto, ON M4L1Y8

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jason G. 
Rating:
3.0

Staff was very friendly, but this was an unexpected change from my requested pickup.

Dean P. 
Rating:
3.0

There was no staff on site for support when needed...the registration/ checking out process was horrendous and exhausting with no personnel on site to assist.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Yan J. 
Rating:
4.0

Good staff, location is a bit run down and dirty though.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

Siddharth S. 
Rating:
5.0

Very courteous staff, but shocked at the cost of renting this truck for 5 hours. After being told that the first 100 km are free, I was charged for 25 km. Advertising trucks for $19.95 and ending up paying $89 is disappointing.

Volker H. 
Rating:
5.0

I have used this location multiple times and the staff there are very friendly and efficient. Super pleasant to deal with.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Voltaire C. 
Rating:
4.0

Customer did not leave a comment.

Nicolas S. 
Rating:
5.0

Everything went smoothly from the pick up at the appointed time to the drop off.

Patrick M. 
Rating:
2.0

Every time I arrive there is a line up for pick up and one person working. We're all booked at the same time. It's under staffed for the number of trucks booked because many trucks require staff to reverse them. They also forgot my dolly and allowed me to book a pick up before the location was open and then wouldn't allow me a remote pick up so I had to wait until they opened to get my truck. I've rented here a few times - same deal every time.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel L. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
1.0

not a convenient location at all

Rabia M. 
Rating:
3.0

Customer did not leave a comment.

jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

The unit was clean but I found out during the rental that the rear turn signal light was out and when breaking from higher speeds, the steering wheel had very high vibrations.

Sarkis T. 
Rating:
1.0

There was only one nearly impossible place to park the truck and we were called 2 data after drop off to ask where the vehicle was.

Ellen S. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

Efficient, simple

Paul K. 
Rating:
3.0

Windshield was murky and the inside was messy….staff was wonderful, professional and efficient.

Kyle S. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

There were no moving blankets despite having ordered them 6 Months in advance. Very disapppinting.

andrew L. 
Rating:
5.0

Well organized staff and very helpful

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Carmen T. 
Rating:
1.0

Pick up location was changed without notification and I was sent to 3 different location for something I had reserved. When I picked it up, the truck was dirty and the fuel light was already on with less than a quartet tank. All and all, a very frustrating experience.

Biniam W. 
Rating:
1.0

We ordered truck to pick up at this location and return in Ajax for much higher price. Two days before we got a phone call that we can not do that and they will give me free 200 km and I have to return to the same location. Waste of gas and my time (very pricy). Location is very confusing had to search for truck as they have 2 parking lots and no information by the office whatsoever. Had to call main line. After another 1 hr lost. We could not retrieve key from box #1 as the code from internet did not work. After another phone call someone come at 9am and told us that there is another box #1 . Instead of 7 am we got from there at 9:30. I would love to attach picture of the padlocks. Unacceptable. Very poor planning and customer service.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

MONICA W. 
Rating:
4.0

Allow for some parking of personal vehicle while using the rental.

Ron B. 
Rating:
3.0

A bit unclear on location, there is, what I assume to be, overflow storage one house before the actual office, with uhaul signage out front and is where my map app sent me, while key return was 2 buildings further east in a bigger lot.

Michael L. 
Rating:
3.0

Convenient location but had to wait 45 mins for vehicle.

Paul F. 
Rating:
2.0

They gave me a truck with 1/8 tank but marked it as 1/4 tank. Absolutely none of the equipment I requested was available. The only good thing I can say is that the person at the front was fast but he needs to at least say "hello" or "hi" instead of just asking me for my license.

JeanMarc B. 
Rating:
4.0

Went to a location around the corner, no one was there so came here and got a truck off the spot. Thank yoy

DYER S. 
Rating:
2.0

Great service dingy office

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
4.0

Fast, friendly and efficient; easy to get to and return.

Anne S. 
Rating:
3.0

The windshield was so dirty and the wiper fluid was empty. We had to stop and buy a bottle of Windex to get the windshield clean. Driving into the sun, it was dangerous.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Oleksandr V. 
Rating:
2.0

Opening the lock box was very difficult, it took many attempts. Tried to call the number listed during the online checkout process but the number was out of service. When we returned vehicle we could not get the lock box to function at all. Fortunately someone was there to take the key. I mentioned a broken mirror, and the person there said "yes we know about that"--my sense was it had been that way for quite some time.

Edwin H. 
Rating:
5.0

Excellent.

EunuelEsteban R. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
3.0

Drop off location was crowded with many other UHauls. Difficult to figure out where the vehicle was to be dropped off.

Omar K. 
Rating:
4.0

Truck was very dusty and dirty but otherwise the whole transaction was smooth and easy and customer service was good

Gendi L. 
Rating:
4.0

Give a heads up in the email that there is a 20-30 check in/verification process for mobile pick up, and that they need to have two people ready to verify them.

Cassidy R. 
Rating:
5.0

Customer did not leave a comment.

Xiaobo S. 
Rating:
2.0

Dropped off after hours. Tight location with little guidance and charged me extra day because they didn't get to check my returned truck until after 10am the next day...

Alex L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
3.0

I booked a different location than this one, and calculated my budget accordingly. Uhaul then changed my pickup location which added to my bill since it was further than the initial location - I ended up paying more because of this. I also booked a dolley but when I got to the location they didn't have one. This was very disappointing since it made my move much more difficult. If I had known they wouldn't have a dolley, I would have arranged to rent one elsewhere. Really disappointing.

Jonathan B. 
Rating:
5.0

All I had to do at this location was basically parked the truck so I don't have much of an opinion. The person I dealt with seemed kind but location itself look like a dump from the outside. I never went in the building

will M. 
Rating:
2.0

Don't give us a truck with a flat tire.

Trevor L. 
Rating:
2.0

So much confusion in this order. My truck reservation was given to someone else, but my credit card was charged. Then when we arrived looking for our 10' truck they didn't have any for us. Had to get a different size (luckily they had something) and was charged again. To date my refund on the first rental that was charged in error hasn't gone through, so now I need to spend time following up on this error.

Pauline G. 
Rating:
1.0

Chatted with them the day before to make sure everything would be ready for my pick-up 8am the next morning. They assured me everything would be ready to go. When I arrived, the truck was buried in the back of the lot, hard up against a wall with zero clearance in the rear and 18" in the front. After wiggling the truck out I had the "pleasure" of having to navigate it thru other trucks with literally 2" of clearance on a 20" truck! I had to hop out the window and onto another truck to get down a judge whether I could slide it thru. Took me half an hour and got it done without ever touching another vehicle. But definitely not the way to start a long day. And poor showing by The Box Shoppe who clearly didn't give a crap about customer service.

Walter T. 
Rating:
3.0

Air-conditioning in office.

Sherri C. 
Rating:
1.0

A lot of steps before getting the truck and when returning it online! The key in the box was not the correct key. Customer service wait time is 1 hour!!!!! Terrible experience

Modar H. 
Rating:
5.0

Nothing…excellent service!

James T. 
Rating:
4.0

Customer did not leave a comment.

Benjamin R. 
Rating:
1.0

Location did not have the equipment I reserved and we had to spend $30 in Uber charges to go to another far away location where the service person was not around. After waiting around the service was slow. By the time we finally got a vehicle, we lost half the elevator time we had (elevator booked for 2 hours but only had 1 to move things). Very disappointed with the Uhaul service.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Hugh M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Light dim Tie down hook up at the front left was broken off Recommend w caution, close by

TUAN P. 
Rating:
1.0

I didn't have a very smooth process with my rental, unfortunately. I ordered a truck for 9am mobile pick up prior to the location opening at 10am. When I arrived 10 mins prior (per the instruction) to do the mobile truck pick up, the system told me I had a "in person" key hand off scheduled. I sat on the phone with uHaul for 30 mins, and they had to readjust something on their end in the system to reflect the mobile pick up. I then was able to login in to get the key pick up instructions, and when I opened the lock box, there was no key. I had to then wait for the location to open, and then got my key and truck, but there was a flat tire, so I had to get another truck. Overall I was 2 hours behind schedule getting my truck. I hope next time will be smoother.

Ivars K. 
Rating:
5.0

Customer did not leave a comment.

Prahalad V. 
Rating:
2.0

The truck had a piece missing out of the roof, which was not brought to my attention. The truck was FILTHY. Wiping the dash & steering wheel, the paper towel came up black. I am shocked that the equipment is not cleaned between uses, especially during COVID. The passenger seatbelt did not work properly. The rep explained to us that the first 100km were free and we would be billed for every kilometer over 100km but the receipt billed us for the FULL number of kilometers driven. When I called the rental office they would not honor their contract. I called head office and explained the situation to them and they promised they would call back within 72 hours. I waited 10 days for their call back and still have not received one. This is very dishonest business.

Kelly S. 
Rating:
1.0

I was over charged

PABLOMICHAEL JES N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
1.0

Gave me a broken truck, delayed my move by 24 hours not to mention putting my child and myself in danger by giving me the truck that they gave me. M'y credit card could not be processed by their machine. No apparent reason why. I had to call someone else for their credit card even though mine was perfectly fine. The whole experience was awful and stressful

Danielle B. 
Rating:
3.0

Everything was easy and great, except there was an unexpectedly long wait time to pick-up; it seemed like they were understaffed.

Alexandra S. 
Rating:
3.0

The van you rented to us had a flat tire.

Michael R. 
Rating:
4.0

Just clean and Windex the windshield inside Other then that there was no problems at all

tracy M. 
Rating:
1.0

Location was horrible. Truck had no gas and was filthy. Charged more than what is in my quote - still have to deal with that. Blankets which I ordered were not available at the location - had to drive to pick up and I was charged a cleaning fee.

Andrew C. 
Rating:
2.0

Customer did not leave a comment.

Vishank M. 
Rating:
4.0

Customer did not leave a comment.

Zeyu X. 
Rating:
5.0

Customer did not leave a comment.

Laureen W. 
Rating:
5.0

Awesome ..keep up the good work! Would definitely use this location again..Thanks Adnan! Peter.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus D. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
3.0

Customer did not leave a comment.

Andrew D. 
Rating:
1.0

When I arrived at my original reservation, there were no cars available for me. I was forced to get a larger vehicle than I desired and I had to commute via taxi 30 minutes to get to the other uhaul location.

Alexa B. 
Rating:
3.0

The staff was pretty helpful when they arrived. That being said I used the 24/7 pick up option and although I found my key in the lock box my van was blocked in by three other cars and I had to wait over an hour till the shop opened for me to get the van. Very frustrating.

Mike F. 
Rating:
1.0

Improving on better customer experience.

Inderpreet S. 
Rating:
1.0

A highly disorganized location. Vehicles not prepared or accessible at time of pick up. A lot of confusion regarding online reservation.

Geradus V. 
Rating:
5.0

👍🏾👍🏾

RICARDO R. 
Rating:
2.0

Van was dirty, had sand in the back. Error with the invoice, though I stayed for 30 minutes after the rental to fix. All in all, not a great experience and would not recommend.

Zhe Z. 
Rating:
1.0

Initial location for pick up just didn't open that day - and we had to move to a further location for pick up that day.

Anthony I. 
Rating:
1.0

No parking for me to leave my car. I asked the attendant where to park and he just shrugged. Trucks are parked everywhere and it's hard to get to the door. Beyond that (and more infuriatingly) - UHaul changed my online order from a far more convenient location and a one-way trip to a round trip at this location. I booked more than a month in advance. What is the point of having an online booking system if every booking gets changed like this? The booking start time also changed, and was a challenge due to the moving window we had booked with my building. Overall, I was VERY inconvenienced by these changes and that gave a very poor impression. None of these changes were communicated by email - only by texts and phone. As I was out of town when those were sent, I didn't receive them in time to reject or find a better solution for the changes.

Michela C. 
Rating:
5.0

Our booking confirmation told us to go to the Parliament location. Underground Computer or something. We arrived at 10:30am, 3o0 minutes early for our 11am appointment. We stood in line for an hour and at 11:30 the agent working told us we had to go to the Gerrard location. The Gerrard location was excellent.

KEVIN C S. 
Rating:
4.0

The service was very good at this location. The location is very good for us. We recommend the location but the vehicle was dirty. The seats were grubby and stained. The passenger side seat had debris on it. We put a bag over it before using that seat. There wasn't any windshield washer fluid and the windshield was dirty, which is a bit of a safety hazard.

Catherine B. 
Rating:
4.0

1. My location was changed without my consent, so 30 to 45 minutes was wasted 2. When i reached the location, the trollies that I had booked were not their, which meant we had to try to find them on other places which also not only wasted further time but also meant we had to carry stuff and one of us has pulled a muscle

AhmadBilal K. 
Rating:
5.0

Customer did not leave a comment.

Maciej K. 
Rating:
3.0

My reservation location was changed without notifying me. I had to take an Uber to a different location after being dropped off. I was told the only way I could have known was by logging in to check. Why didn't you email to tell me it changed! Super inconvenient.

Christopher C. 
Rating:
2.0

It's the service you guys miss out on. …I booked my appliance dolly with the trailer. When I arrived I was told we don't have it, someone else took it. With a reservation, I asked? Nope. He just came before me. So I'm told I have to go to another location to get it. I will expect a discount, of course, I added. Nope. NO?? So I'll need to do your job and still pay full price? …imagine if I asked him to make my Gelato. Or deliver to my customers. That would be weird right, cause it's my business? It would be so…do YOUR job when a customer comes in and I'll do mine.

Scott M. 
Rating:
1.0

From the time I walked into the office the guy ignored me, didn't even make eye contact to tell me I'll be right with you. the service on that location is very poor ..... the guy didn't even know what he was doing seems lost unfriendly..... will never go back again ......

evangelia L. 
Rating:
1.0

I ordered a dolly when I preordered a truck online but the person behind the desk did not check my order properly and asked me to show him my order twice which I get that sometimes there could be misunderstanding. I wanted to confirm the order since there might be another mistake on my order shown on their system but he asked why and if I did assume he charged me extra then I was wrong. I gave me the receipt and I asked about the dolly and he was like he did not charge me for a dolly and he cannot change the order which he already submitted and cannot provide me a dolly which I needed. He ended up letting us using a dolly for free but I still think that he could do so much better to make our experience better than this. Very poor customer service and the truck itself was not clean neither (with a bundle of stuff from other people's move). It is just sad experience ever happened to me.

Jeremy O. 
Rating:
1.0

Customer did not leave a comment.

Sabrina R. 
Rating:
5.0

Very friendly and helpful customer service. The rental agents were very understanding of my situation and helpful with advice and support Would definitely recommend!

Matthew D. 
Rating:
1.0

Charged me for 102 miles instead of 12. I've noticed a mistake immediately upon receiving the invoice from the u-haul. Called the location to correct it and refund me for extra 90 miles. Representative told me to call customer support and said they cannot cancel the transaction.

Mykyta N. 
Rating:
5.0

Nothing, was a good experience.

Ricardo R. 
Rating:
2.0

The location was a mess, the vehicle was very dirty and had many non functioning parts like the side mirrors.

Dale S. 
No reviews have been submitted for this location.

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