Customer Reviews for The Brickyard
(U-Haul Neighborhood Dealer)

500 reviews

6121 US 98 N   Lakeland, FL 33809

(863) 665-3332

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(863) 665-3332

6121 US 98 N
Lakeland, FL 33809

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
5.0

Awesome as usual

ADRON G. 
Rating:
5.0

Very friendly

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

KITTIE E. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Love the customer service provided by Snookie.

ANDREA K. 
Rating:
5.0

Customer did not leave a comment.

Haim T. 
Rating:
5.0

Customer did not leave a comment.

curtis A. 
Rating:
5.0

Clean, friendly and super efficient! Had a great time.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

Dennis N. 
Rating:
5.0

Customer did not leave a comment.

MARIAN B. 
Rating:
5.0

Customer did not leave a comment.

ADRON G. 
Rating:
4.0

Customer did not leave a comment.

DAVID LEE T. 
Rating:
5.0

As always satisfy with dealing with them this is the best place to rent from. Thanks Brick Yard.

Orlando R. 
Rating:
5.0

Once again another great experience here at the Brickyard location. As long as I live in Lakeland I will never go to another location. The people here are so nice, caring and helpful. Keep up the amazing work.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Luke Y. 
Rating:
5.0

Customer did not leave a comment.

DIANE D. 
Rating:
5.0

Very friendly and knowledgeable.

HAROLD E. 
Rating:
5.0

Customer did not leave a comment.

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

myrta L. 
Rating:
5.0

Snookie is Awesome to work with! She takes care of us with Great Personality, Dedication and Customer Service! I will Always Return to the Brickyard Because of Her Customer Service!

MATTHEW A. 
Rating:
5.0

Not sure if it is the responsibility of the dealer but the truck had warped rotors. Pads and roters needed to be replaced in-transit.

PATRICK F. 
Rating:
5.0

Always ready to help. I've needed a PU for some light duty hauling and The Brickyard has been a blessing.

Fredrick C. 
Rating:
5.0

Staff was super, but they need more pick up trucks.

FREDRICK C. 
Rating:
5.0

The team here worked together like Mother and daughter. They were so pleasant and customer focused. It's not everyday you walk into a place a feel like you come first anymore. They made me feel welcome, I wish we had more company's in the world like this. I have been in SR for 20 years now. They have what it takes. Keep up the great work. God bless.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

My go to location for all my trailer rental needs! Great folks to do business with.

Carmine M. 
Rating:
5.0

Helpful and felt customer is number one

Jennifer G. 
Rating:
5.0

The staff is very accommodating and friendly

ELIZABETH M. 
Rating:
4.0

Very friendly and nice people running this... very helpful

mark B. 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn T. 
Rating:
5.0

Customer did not leave a comment.

HAROLD E. 
Rating:
3.0

I had some trouble with the online check in process which caused a delay in pickup. I ended up being in an unlighted area after dark picking up the truck. Also the furniture pads and 2 dollies I ordered were not in the truck at pickup.

Lauris A. 
Rating:
5.0

Always a pleasant experience.

HAROLD E. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE G. 
Rating:
5.0

I was actually upset with a It's all prior to this one… I absolutely love the Brickyard and shows it to pick up my 20 Foot truck and was transferred to a facility south of it and much less inviting. The Brickyard is amazing and I would never go to the other place if given the choice

Angela A. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

The lady that helped us was extremely polite and helpful. We have used her services in the past and was always treated kindly.

DORTHA P. 
Rating:
5.0

At this Uhaul the people are friendly make you come again.

WILFREDO M. 
Rating:
5.0

I was not advised that the radio was not working. Other than the small glitch, I truly enjoyed my experience with this particular location. The staff was professional, friendly and courteous. I will be willing to rent from this U-Haul again.

GERALDINE M. 
Rating:
5.0

Very kind woman and courteous!

ALAN V. 
Rating:
5.0

Customer did not leave a comment.

JEDEDIAH R. 
Rating:
5.0

Very Happy With There Service The Lady Was very friendly&helpful got me the best price in town.Being a Business Owner here in Lakeland will definitely use there services againWell Done!! Ben-Owner Simply The Best!!

BENJAMIN R. 
Rating:
5.0

Lakeland Uhaul facility on N US98 is dreadful. Had one person tell me no trucks could be rented one way. Had another tell me 15 foot trucks are impossible to get. Had 2 phone calls trying to upgrade me to a 20 then 26 foot truck. Seems a reservation doesn't mean much as no truck was avail where I originally reserved. Brickyard facility saved to day and rental. Ladies there were knowledgeable and helpful. A pleasure working with them. Return was also done right.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
3.0

I had booked the rental at a location near my home in Mulberry, but had to go to North Lakeland to pickup @ The Brickyard, the staff at this location 6121 N. US Hwy 98 Lakeland was very friendly, however the Ford Truck wasn't clean, the inside windows were so dirty i had to clean them twice & it there appears to be chewing tobbaco on inside window hardened and unable to clean off, musky smell, had to purchased air freshener to override the smell, wipers need replaced, not clear visablilty when in use durning the rain, 3 of the 4 tires were extreamly low in air, oil change light keep flashing, and radio didn't work. I don't believe this truck is up to Uhaul standards. I returned the truck at 3:30pm on Friday, truck wasn't schedule back till 10:30am on Saturday & no discount was offered & in fact was told it wouldn't be given for the early return and i could have keep it. Thanks but no thanks 4 future use.

Rhonda C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Keep up the good work

Saul N. 
Rating:
5.0

Customer did not leave a comment.

TARYNLYN S. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

Truck smelt musky but it was clean didn't down shit smoothly and it eats gas to much the prices was way to high at the location I got the truck at the spot on 98 the same truck I got was 19.99 and where I went was 32$ that's crazy so no I am not pleased at all !!!!

Angela J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

kathrine R. 
Rating:
5.0

Everything was great!

JONATHAN D. 
Rating:
5.0

Excellent customer service. Very friendly. Highly recommend!

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Candice B. 
Rating:
5.0

Customer did not leave a comment.

HAROLD E. 
Rating:
5.0

Very friendly and return was fast and easy

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

HAROLD E. 
Rating:
5.0

Customer did not leave a comment.

LYN R. 
Rating:
5.0

Snookie is the BEST! I will always be back to Brickyard when in need of a truck because of her Outstanding Personality and Great Customer Service!

Matthew A. 
Rating:
5.0

Keep doing what you are doing, the way you are doing it!

JEVON H. 
Rating:
5.0

Great customer service and super friendly people!!

Walter P. 
Rating:
2.0

Customer did not leave a comment.

Randall T. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

They accompanied me accordingly to the situation

Kimberly B. 
Rating:
5.0

Friendly

NICOLA D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
1.0

The truck was dirty inside, was warned homeless live in the backs of trucks at this location often. Was issued a car hauler that only had tail lights, no hazzard lights, no blinkers, no break lights. We had to haul a car from Florida to Alabama in Hope's we didn't get into an accident. We were told we could call uhaul roadside to fix before we even left the lot with the trailer. I will definitely not ever recommend this place.

Justin T. 
Rating:
5.0

Barbie was extremely helpful. She takes customer service to the next level, which is exceptional in today's world.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

talma L. 
Rating:
5.0

very happy w service

ROSE A. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
5.0

Customer did not leave a comment.

LADRICA V. 
Rating:
5.0

Nothing

sandra B. 
Rating:
5.0

The Ladys that work the Front desk were amazing and one of my best rentals as a whole #u-Haulfamous Thankyou for everything will use again if need

JOSH S. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

The experience with the staff and equipment at the brickyard hialeah agency was exceptional however, I am not content with the advice from the representative on the phone that made my reservation. I was told to rent a specific trailer that did not meet my needs. I was unable to use the trailer at all for any purpose and I returned it within a couple hours of renting. I called the brickyard agency and left a message as they were closed when I returned the trailer.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

LESLIE J. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Excellent customer service

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

Great service from this location.. Highly recommended..

Giovanni S. 
Rating:
5.0

Well organized, friendly and courteous services.

ALVIN J. 
Rating:
5.0

I rented a U-Haul Truck from the Brickyard. The Lady that took care of me was very knowledgeable, experienced, professional, informative, kind and personable. She made me feel like family and made sure I was comfortable before leaving. I would definitely recommend The Brickyard for any services they offer because they know what Customer Service is all about! Thank You!

Matthew A. 
Rating:
5.0

Maintain the customer service that this place has. Service was great. And if people out there is like me, one or two emails are great. I did not give out my email to have continuous flyers come to me. So on that note we are done with the emails. No more please Thanks Tony.

Anthony G. 
Rating:
5.0

Y'all were awesome and so kind!

STACIE M. 
Rating:
3.0

trailer needed grease .

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

jeremy C. 
Rating:
5.0

Awesome location, super friendly and welcoming staff.

YASIN S. 
Rating:
5.0

Staff was incredibly helpful and friendly.

David S. 
Rating:
5.0

excellent customer service, best uhaul dealer around

David A. 
Rating:
5.0

Super,friendly easy to work with,truck was nice an clean as was equipment.

Paul T. 
No reviews have been submitted for this location.

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