Customer Reviews for The Brickyard

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Brickyard

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Melvin B. on

Rating:

Great service smile personal it’s awesome

JOSE M. on

Rating:

Customer did not leave a comment.

Isaiah J. on

Rating:

The pickup location was excellent; however, I was unpleased with the 24/7 pickup process. I didn’t see a place was I was able to take pictures of the trucks condition before finishing the pickup process. As a result, I took all of the pictures on my phone. Same thing with drop off, as the application only asked for a picture of the cabin and trailer.

Cody N. on

Rating:

Customer did not leave a comment.

Greg H. on

Rating:

Customer did not leave a comment.

Ericson P. on

Rating:

Provide dolly when requested, or communicate before pickup so that one may be acquired.

JEANETTE R. on

Rating:

Customer did not leave a comment.

MARK T. on

Rating:

Excellent customer service, polite staff , good experience , highly recommend . Thank you !

john S. on

Rating:

Customer did not leave a comment.

Stephanie V. on

Rating:

The truck wasn’t safe to drive. The steering wheel/ column shook the entire time and the rental truck would aggressively vibrate while driving couldn’t go over 35 mph. Don’t think I should be charged $150 for a uhual that barely worked and on top of that the gas was returned to where I left with it and was charged another $14 for that. Ridiculous

Rachel B. on

Rating:

Computer equipment needs work!! Very slow, have used Uhaul many times and never taken so long.

RANDY J. on

Rating:

Great customer service.

Rosario S. on

Rating:

Power still the vehicle was bad

ALEXANDER T. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

He seemed a bit bothered. He failed miserably at guide my car off and as such caused $1500 in damages which he didn’t tell me and let me drive away not knowing. I filed complaint and claim.

Harold E. on

Rating:

Awesome experience!

richard N. on

Rating:

Customer did not leave a comment.

LANI J. on

Rating:

Customer did not leave a comment.

James P. on

Rating:

Customer did not leave a comment.

Angela T. on

Rating:

Customer did not leave a comment.

Joseph P. on

Rating:

comments left in other review

JOHN Y. on

Rating:

Customer did not leave a comment.

ANGELA M. on

Rating:

Excellent Service Thanks again for your help!! Angelia & Nora

Mario A. on

Rating:

I was treated very nice very courteous And I was in there and out they took care of me very well and i appreciate it.

Daniel L. on

Rating:

Friendliest people anywhere. Helpful, professional and quick. Excellent customer service.

Connie R. on

Rating:

Customer did not leave a comment.

JOHN Y. on

Rating:

Excellent service

WILLIAM N. on

Rating:

Staff was enjoyable to deal with - very pleasant and know the products.

GERICA D. on

Rating:

When I got my uhual the lady said that the reason it was left under E for gas is because it had been sitting for a while while police finished investigating it because someone had tried to steal it. She then told me it was the only 10 ft she had so she took a discount off of $28 and told me because i picked it up on E u return it the same way to my one way drop off. I put the entire $28 in the tank and drove 44 miles to to drop off location and the guy was super rude and would not accept the truck because it was only on a quarter tank so I called the lady and she explained to him that the gas is above the way I got the truck. He got off the phone and still tried to charge me $35 even though she had just explained it to him and wouldn't accept the uhual. He was very mean and yelling at me and told me to just leave the truck without even finishing all the paper work and every thing . He just wanted me to leave because I continued to explain that they cannot change rules or payment amounts after I've been told one thing.

Robert D. on

Rating:

Great friendly service !

alfredo C. on

Rating:

Everything was great thank you

Glenn M. on

Rating:

Customer did not leave a comment.

Glenn M. on

Rating:

Awesome people very helpful and w

EINAR L. on

Rating:

The box where we put the key upon return also has a slot for contract.A bit confusing.Are we supposed to put the contract into the box? Very friendly staff and definitely a business I will recommend!

Douglas A. on

Rating:

Customer did not leave a comment.

richard N. on

Rating:

Customer did not leave a comment.

Daniel R. on

Rating:

it was a great experience if there was a down side it was the computer was very slow durning the transaction .

andrew B. on

Rating:

The customer service at this location was fantastic. 10/10

Angel m A. on

Rating:

Great service

ray N. on

Rating:

Customer did not leave a comment.

shalana S. on

Rating:

Explain all of the outrageous charges

Bernard T. on

Rating:

Customer did not leave a comment.

Patricia P. on

Rating:

Tires looked bald, and were a concern. Staff was helpful and offered to change out truck to find one we preferred.

Crystal S. on

Rating:

Customer did not leave a comment.

ray N. on

Rating:

Customer did not leave a comment.

Chyrl B. on

Rating:

The team at the Brickyard were absolutely amazing. I felt like family by the time I left. I would highly recommend this location

Paul H. on

Rating:

Customer did not leave a comment.

Kayla B. on

Rating:

Customer did not leave a comment.

Jason D. on

Rating:

Customer did not leave a comment.

JOHN Y. on

Rating:

Friendly people

Orlando R. on

Rating:

This is always my first choice of Uhaul rental places to check for when I'm looking to rent equipment. They alway do there best to get what you need to make your move go good. If they don't have what you need" they'll fine a location that will have it for you.. As always Thanks!!

Christopher K. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Customer did not leave a comment.

delia L. on

Rating:

Great customer service!! We will do business there again.

Norseika R. on

Rating:

I had a few issues with my rental, but the staff at the Brickel Location, Angel & Barbie, were phenomenal!! Thank You for all of your help and for giving me such excellent customer service. N. Rodgers

DAVID B. on

Rating:

Customer did not leave a comment.

Barry B. on

Rating:

Make sure all UHaul locations get a pay increase immediately.

Carlos V. on

Rating:

Customer did not leave a comment.

mark W. on

Rating:

The attendant was super nice and very efficient!

David S. on

Rating:

Nothing..I had awesome service.

Nick R. on

Rating:

When booking on the website I was asked 2x if I wanted the insurance. Both times I clicked no. When I get to the location they handed me the paperwork and it shows I selected the insurance. I pointed this out and they said they couldn't remove it till after I returned the trailer.

Joshua K. on

Rating:

Customer did not leave a comment.

maria G. on

Rating:

The ladies at this u haul were awesome!!! Great place!!

CAROLYN C. on

Rating:

Customer did not leave a comment.

Shanelly B. on

Rating:

I booked online and nothing was ready when I came in. Please if you book online have everything ready for the customer. It took 30 minutes when I got there after I got everything done online.

ROBERT H. on

Rating:

The service is excellent people are friendly equipment is always in good shape would highly recommend renting from this location

carry C. on

Rating:

Customer did not leave a comment.

alan M. on

Rating:

Customer did not leave a comment.

David O. on

Rating:

Excellent service!

Lisa V. on

Rating:

When trying to Drop off uhaul to a different location. Apparently the uhaul dealer went out of business, and had to find another place to drop it off. It was extremely stressful driving around trying to find a place the was not there. When a place closes it should be automatically in all uhaul dealers data!!

David B. on

Rating:

no need to improve everything was great

Luis A. on

Rating:

Customer did not leave a comment.

Eddie C. on

Rating:

Continue doing what your doing... The staff at Brickyard were EXTREMELY helpful and taught me new stuff about uhaul I never knew... And I've been a UHaul customer for all my moves... Great Location!!! My wife and I will be recommending Brickyard to others...

lisa U. on

Rating:

Customer did not leave a comment.

BEVERLY B. on

Rating:

All of the employees were very, very nice and made the process very easy!

Barbara B. on

Rating:

Customer did not leave a comment.

Orlando R. on

Rating:

Keep doing what y'all are doing" didn't see know need for improvement... One of the best uhaul rental company. Thanks..

julio A. on

Rating:

I wouldn't change anything at all.

Leonard P. on

Rating:

The entire experience was very pleasant.

RICHARD H. on

Rating:

Customer did not leave a comment.

RUSS A. on

Rating:

The people at Brickyard were very helpful and courteous. They were so friendly that I would use their service, anytime.

mitchel S. on

Rating:

Speed up rental process, put it mostly on the app.

BARRY M. on

Rating:

Customer did not leave a comment.

brad S. on

Rating:

Customer did not leave a comment.

Jerilyn D. on

Rating:

everything was great

David M. on

Rating:

This location was great and so are the employees.

lenora B. on

Rating:

AWESOME!!

Alexander I. on

Rating:

Customer did not leave a comment.

BRIAN P. on

Rating:

I turned the keys in overnight (less than 24 hours) they call to question where we are and I told them we already turned it in, I check my email and I was charged for days! I only borrowed the truck for maybe 8 hours total! I call them again and the lady literally said she would check their cameras because she checked the box that morning and there was no key, so basically calling me a liar! Ridiculous. I know for a fact that we returned it last night! Not only do we have a lot of finances with moving, then add on being charged for a double day, when we didn’t even use it, for their poor check of the drop key box! Never again will I use this location!

Michael K. on

Rating:

Disorganized/slow customer service, extremely filthy truck, reckted of cigarette smoke to the point I had to drive with the window down to avoid becoming ill. They insisted the truck as full of gas, when the gauge clearly showed below full.

Michael D. on

Rating:

Customer did not leave a comment.

Kimberly M. on

Rating:

Customer did not leave a comment.

Jacqueline T. on

Rating:

Great service and communication. Thanks for a great experience.

reinaldo A. on

Rating:

Customer did not leave a comment.

Jack C. on

Rating:

Customer did not leave a comment.

TED M. on

Rating:

Customer did not leave a comment.

Robert J. on

Rating:

Customer did not leave a comment.

Orlando R. on

Rating:

The best that I have delt with since I been using y'all service.... Thanks

KENNETH S. on

Rating:

NOTHING

Todd G. on

Rating:

Customer did not leave a comment.