Customer did not leave a comment.
PHILIP MAURO- Ohio OH
- North Canton
- 44720
Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)
(at I-77 Exit 111)
Services at this Location:
Contact Us
6624 Greenfield Cir NWNorth Canton, OH 44720
(at I-77 Exit 111)
Services at this Location:
Office Hours
- Mon: 8 am–8 pm
- Tue-Wed: 8 am–6 pm
- Thur: 8 am–8 pm
- Fri: 8 am–6 pm
- Sat: 7 am–5 pm
- Sun: 9 am–5 pm
Special Operating Hours
- 3/31/2024: 9:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
GENTLEMAN WAS VERY KIND AND HELPFUL
Sophia Staples- Rating:
- 5.0
Definitely send enough emails.
Dannie Hershberger- Rating:
- 5.0
Heat didn't work, blows cold air
Gregg Hayes- Rating:
- 5.0
I truly have no suggestions. This is a well oiled machine. Larry was friendly and down to earth. Everything was well documented and explained. It took allot of stress off our moving experience. Thank you so much. We will be back and recommend to others!
Tina Wells- Rating:
- 5.0
Customer did not leave a comment.
Eric Snyder- Rating:
- 5.0
The trailer wiring was corroded and had to be cleaned to get the trailer lights to work. The trailer itself was pretty dirty and had peeling graphics and did not look good. One of the D rings to tie things down was broken. This is not the cap stops fault as this was not part of their normal rental fleet and had to be brought in from somewhere since it was a longer term rental.
Jason Kennedy- Rating:
- 5.0
Very helpful in loading my vehicle onto the car transport trailer.
JAMES KAY- Rating:
- 5.0
I have rented from this facility and I have always received quick and excellent customer service.
MELANIE DAVIS- Rating:
- 5.0
That was the Best consumer transaction of any kind that I’ve experienced anywhere in years. Very knowledgeable manager, very functional and streamlined process including the mobile app reservation platform, well kept trailer equipment with working lights and safety chains… great job!!
Dave Kormanec- Rating:
- 4.0
Customer did not leave a comment.
Daniel Cesareo- Rating:
- 5.0
Customer did not leave a comment.
WENDI WILHELM- Rating:
- 4.0
Customer did not leave a comment.
Norman Wise- Rating:
- 5.0
Larry was friendly and gave easy to follow and thorough instructions for the rental. I would highly recommend this location for any UHaul rentals.
Christian Biddle- Rating:
- 5.0
Customer did not leave a comment.
Mark Otani- Rating:
- 5.0
Customer did not leave a comment.
Dwayne Spencer- Rating:
- 2.0
I received the truck with less than 1/4 tank of gas. The first thing I had to do was fill-up. Not cool! But the man who leased it to me was very kind.
Joshua Hardgrove- Rating:
- 5.0
Customer did not leave a comment.
STEVE SCIBETTA- Rating:
- 5.0
Customer did not leave a comment.
GABRIELA CAMPOS- Rating:
- 5.0
Customer did not leave a comment.
Brian Wriaton- Rating:
- 5.0
Everything was awes , the gentlemen that helped us was awesome , very kind and personable …. He’s a keeper
Beth Clingo- Rating:
- 4.0
The gentleman who took care of the paperwork was very courteous and easy to deal with. However, I feel that UHaul fell short in giving me a vehicle with just over 1/4 tank of gas. So, I immediately had to fill up and then fill up at the end and try to match the amount of gas. This puts more work on the customer. When I rent a car, it is full of gas, and I fill it up at the end, very easy. I don't have any problem with purchasing the gas that I need to use, I just feel that you make it harder and more inconvenient than it needs to be.
Brian McClintock- Rating:
- 5.0
Customer did not leave a comment.
Stephen Nierste- Rating:
- 3.0
Customer did not leave a comment.
Charles Albright- Rating:
- 5.0
Excellent service, the gentleman who helped me were great. Highly recommend.
Chadric Opalich- Rating:
- 5.0
Larry did a great job! Thanks!
Dave Linton- Rating:
- 5.0
Customer did not leave a comment.
D'Ante Roberson- Rating:
- 5.0
Customer did not leave a comment.
Marcelo Messias- Rating:
- 1.0
Roof of the truck leaked water all over my belongings, would not refund any money for it and over filled the gas meter & was not refunded for over due money added to gas tank. Steering wheel shook like crazy as soon as I hit 70mph on highway as well.
Dylana Miller- Rating:
- 4.0
I dropped off the van after hours so only saw the parking lot.
Jason Campbell- Rating:
- 5.0
Customer did not leave a comment.
Gene Miller- Rating:
- 1.0
This is the WORST experience I’ve ever had with U-Haul. Although the staff were friendly while picking up and dropping off the truck, the truck was disgusting, never cleaned, windshield had so many bugs on it you could barely see out of it. Once we were on the road we noticed the drivers side rear tire was almost flat, it took us 45 mins to get air into it which made the 11 hour trip even longer. When the truck was dropped off the employee looked at the drivers side inside dual tire and informed me that was completely flat.
Jeramie Boyer- Rating:
- 5.0
Customer did not leave a comment.
Thomas Fialko- Rating:
- 2.0
Drive was barely wide enough to drop off UHAUL. Could not properly park UAHUL due to small lot size
Jacqueline Acierno- Rating:
- 5.0
Customer did not leave a comment.
Mark Autry- Rating:
- 5.0
Service was exceptional and friendly. We will definitely use in the future!
Lou Kirkendall- Rating:
- 5.0
Nothing! This location is stellar in customer service and in equipment!
James Joseph- Rating:
- 5.0
Customer did not leave a comment.
VELMA BRIDGES- Rating:
- 5.0
Staff extremely polite and helpful pleasant experience I will definitely use again thank you
Wendy Ewing- Rating:
- 5.0
Customer did not leave a comment.
Ryan Gleespen- Rating:
- 3.0
Customer did not leave a comment.
EMANUEL BRAXTON- Rating:
- 5.0
Customer did not leave a comment.
DULCEY PETERSON- Rating:
- 5.0
It was mostly clean, but there was a spoon, plate, and cup discarded in the cab. Other than that strangeness, everything else was great. Check in and check out were very easy. The man who waited on us was personable, friendly and very easy to work with. All in all, a great experience. I will definitely use them again.
Sharon Thoma- Rating:
- 5.0
EVERYTHING WAS PERFECT. LARRY IS A GREAT PERSON TO DO BUSINESS WITH!
BRIAN STIMER- Rating:
- 5.0
Customer did not leave a comment.
Stephen Nierste- Rating:
- 5.0
everything was quick and easy ok
terry saunders- Rating:
- 5.0
Customer did not leave a comment.
Ali Oghani- Rating:
- 5.0
Excellent help from Larry!
Stephen Nierste- Rating:
- 5.0
Customer did not leave a comment.
Christine Sutton- Rating:
- 4.0
Customer did not leave a comment.
Rebekah Gower- Rating:
- 5.0
Larry was amazing! He called before our pick up day to make sure we had directions to the location. Larry does an incredible job! He makes the task of moving more bearable. Thank you, Larry!
Max Ulderich- Rating:
- 5.0
Customer did not leave a comment.
April Yoak- Rating:
- 5.0
Customer did not leave a comment.
Lindsay Starkey- Rating:
- 5.0
Larry was very customer friendly and informative.
Mike Ulle- Rating:
- 5.0
Customer did not leave a comment.
Mathew Schumacher- Rating:
- 5.0
Larry was very thorough and answered all my questions. Thank you!
Dan Stroup- Rating:
- 5.0
Everything was excellent...staff was excellent. It was our first time renting a trailer and we were pleasantly surprised how smooth and seemless everything went. 5 stars across the board.
Mary FISHER- Rating:
- 5.0
Larry was great!
joe daubenspeck- Rating:
- 5.0
Customer did not leave a comment.
DEBRA WILKERSON- Rating:
- 5.0
Larry was very easy to work with.
MARK ZELLE- Rating:
- 5.0
Customer did not leave a comment.
Robert Scharver- Rating:
- 5.0
I received excellent service. Everything was clearly explained to me. The rental process was easy.
DAVID DENHOLM- Rating:
- 5.0
24/7 location with easy access. Have also rented here and helpful staff.
BLAKE SCANLON- Rating:
- 5.0
Larry is the best! I have given him my business for 13 years.
GREGG MAXIN- Rating:
- 5.0
The Cap Stop is great to work with. Highly recommend.
Mark Neidert- Rating:
- 5.0
Customer did not leave a comment.
Ryan Berry- Rating:
- 5.0
Larry is great!
jonh MARKLE- Rating:
- 5.0
Larry was incredible, can’t say enough good things. He made this experience easy and quick. Best U-Haul facility I’ve ever been too. Great job.
Victoria Pinnix- Rating:
- 5.0
Larry was incredible, I was in the midst of a meltdown & his kindness and compassion is unmatched. He was thorough, precise, knowledgeable and oh so kind. He made this experience easy and quick. Can’t say enough good things about this facility. Great job.
Victoria Pinnix- Rating:
- 5.0
Customer did not leave a comment.
David West- Rating:
- 5.0
The location at Cap Stop in North Canton, Ohio, runs like a well oiled machine.
David Keller- Rating:
- 5.0
Larry does a great job and is friendly and efficient. I've rented from here on several occasions and it's nice to know that I can rely on their consistent service.
Robert Esterle- Rating:
- 5.0
Customer did not leave a comment.
MANVENDRA DEWASHRAYEE | Overall Experience- Rating:
- 4.0
The staff had problems with the U-Haul software, resulting in a protracted wait time. Either the software needs reviewed, or the users need a lot more training….or both!
Jeffrey Cappo- Rating:
- 5.0
Everything was great
jesus ramos- Rating:
- 4.0
Customer did not leave a comment.
Robert Esterle- Rating:
- 5.0
Customer did not leave a comment.
Anthony Davide- Rating:
- 5.0
The U-Haul representative was professional, caring, very helpful and I received great service.
DAVID DENHOLM- Rating:
- 5.0
Very friendly staff. The rental went very smoothly and the price was great! Returning UHaul was also extremely easy.
Debra Ranson- Rating:
- 5.0
I always have a wonderful experience here! Thank you for all you do!
Lydia Brooks- Rating:
- 5.0
Friendly and helpful. Couldn’t ask for more!
Joseph Corbi- Rating:
- 5.0
Customer did not leave a comment.
JODY Albright- Rating:
- 1.0
Was given a trailer that had a bald tire with a ridge in it. Was not safe to drive and needed to have roadside assistance replace it before I could use the trailer. This resulted in over a 3hr delay.
Adam Melton- Rating:
- 3.0
Customer did not leave a comment.
Alexandria Davis- Rating:
- 5.0
Customer did not leave a comment.
CRAIG DUNAWAY- Rating:
- 5.0
Customer did not leave a comment.
Emily Matchett- Rating:
- 5.0
Customer did not leave a comment.
JOHN GRAF- Rating:
- 5.0
Great service and well maintained equipment! Very professional and knowledgeable. Highly recommend this location!
David Nist- Rating:
- 5.0
Larry is always personable and friendly. He is great to work with!
Mike Brown- Rating:
- 4.0
Customer did not leave a comment.
Jae Young Rhee- Rating:
- 5.0
Customer did not leave a comment.
Patrick lauber- Rating:
- 5.0
Customer did not leave a comment.
ROBERT SEHNERT- Rating:
- 5.0
Customer did not leave a comment.
Justin Bergstrom- Rating:
- 5.0
It's always a pleasure dealing with The Cap Stop location. The person there is VERY friendly, polite, professional, and courteous!!
John D'Aurelio- Rating:
- 5.0
Very good customer service
Dan Santarelli- Rating:
- 4.0
Customer did not leave a comment.
Glenn Stallings- Rating:
- 4.0
Customer did not leave a comment.
Chris Boron- Rating:
- 5.0
Great experience!! Friendly and quick process!!
SHEENA NIGN- Rating:
- 5.0
Customer did not leave a comment.
Joseph Spino- Rating:
- 5.0
Great customer service!
Hannah Kyriakides- Rating:
- 5.0
I can’t think of a thing. You all had it under control and accommodated me with every request I had. Thank you Larry!!
Perri Warren- Rating:
- 5.0
Customer did not leave a comment.
Olawale Ajayi | Overall Experience- Rating:
- 5.0
Best UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.
Michael Fisher | Overall Experience- Rating:
- 5.0
Very friendly service. Excellent facilities.
Andrea Sutherland | Overall Experience- Rating:
- 5.0
Thanks alot!
MARK HOWARD | Overall Experience- Rating:
- 5.0
Larry is very professional and is a pleasure to work with.
AmBROSE PERdUk | Overall ExperienceAdditional Services at this Location
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