Customer Reviews for The Cap Stop Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Cap Stop Inc

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Stephanie M. on

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The gentleman assisting us with our rental could not have been more accommodating and polite throughout our entire experience! It was very refreshing to work with a company that cared about what we needed!

Tim R. on

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Larry is great!! do nothing different.

tim h. on

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Nothing. Period! 35 years of renting from UHaul and this location and personnel are the best!

Andrea S. on

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Very friendly service. Excellent facilities.

Robert S. on

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I plan on using this location from now on for my rental needs. The check in was fast and the person who checked me in was friendly and I felt he wanted my business ! Great job

Matt G. on

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KAY E. on

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Nothing!

Michael B. on

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John S. on

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Elizabeth C. on

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MARK H. on

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Thanks alot!

MARK H. on

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Nothing! Excellent job!

Gary B. on

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NICOLETTE M. on

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Very friendly customer service.

DAVID R. on

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Best place to rent a u-haul.

Julius M. on

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DEBBY H. on

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Larry Dionne has been very helpful every time we have had to rent a uhaul. He even searches for us when he does not have what we need in stock. Wonderful customer service!

MICHAEL S. on

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Christopher H. on

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Very friendly service. Truck was super clean and had no issues. Made moving much easier. Thanks!

ROBERT O. on

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We felt everything was good for us. Met our expectations

David M. on

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CHARLES J. on

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Gary F. on

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brad T. on

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Mandy S. on

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Kevin M. on

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Adam K. on

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Larry was great to talk to and super informative!

DENNIS M. on

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Excellent and friendly service!

LAWRENCE S. on

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robert b. on

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JEFF Z. on

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out standing service,don't know what more they could do.

Marsha C. on

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DAVID G. on

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Kenneth A. on

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Friendly and helpful. New and clean vehicle!

RICHARD W. on

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No improvement needed

Keith H. on

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Fast service, efficient and friendly. Online reservation went smoothly!

Richard D. on

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Logann B. on

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Made a reservation for pickup and drop off in 44646. Calculated mI lage with my reservation location I would not have driven over 10 miles but due to uhaul changing my location I drove 26 mile's and when asked what could be done since I reserved a diffeet location I was told nothing. Thanks to uhaul I had to spend an additional $16 which I feel should be compensated to me due to changing my reservation

Andrew W. on

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Convenient and courteous staff

Allen K. on

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Raymond M. on

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Everything went great!!

ELLEN H. on

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TOM M. on

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Larry Dionne was very accommodating and a pleasure to work with! He will be my first call for any future Uhaul needs. Thanks again Larry!

BOB M. on

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Larry has made our moving experience excellent. Your next customer will be very pleased as well.

THOMAS H. on

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Excellent help, and service

LISA F. on

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CHUNG L. on

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RICH T. on

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The representative was very cordial and knowledgeable, pleasure to work with. (Larry)

HAROLD H. on

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attendant took time to explain every thing & was very helpful.

ROBERT D. on

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fred s. on

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shawn C. on

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AmBROSE P. on

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Larry is very professional and is a pleasure to work with.

LAURA R. on

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laura S. on

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I would us this same uhaul location again.

David M. on

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Michael S. on

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The curbs are steep in and out of the business.

PATRICIA P. on

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The 12X6 trailer i rented leaked through the roof forcing me to stop numerous times and all purchase an expensive tarp to prevent my property from getting soaked

Shreve J. on

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DARRELL H. on

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Larry and his associates did a great job!

FRED W. on

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dan t. on

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dave S. on

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Very friendly and helpful staff.

SUSAN P. on

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Drop off after hours is a little sketchy. Not knowing where to drop the trailer off. Drove car with trailer between two returned vehicles only to find out you could go around the building. It worked out

Theresa S. on

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George D. on

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Fast, efficient and great price.

Christopher H. on

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Gary C. on

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DOUG GEISSINGER K. on

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Larry Dionne took great care of me, he was very good at what he does. I'll be back in the future.

Ronald W. on

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DAVID L. on

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Dan P. on

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I have rented from this UHaul dealer many times. Each time I have had a great experience. I will go there for any future needs.

Jamal B. on

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Staff member was friendly and helpful, I will be using this location from now on.

Edward S. on

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Not the easiest In / out area, but personnel very helpful.

Maria P. on

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Nothing..all went well.. Thanks!!

Ron S. on

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The Cap Stop is eight miles one way. Compared to one mile to 2914 Lincoln way Street Massillon Ohio. Unfortunately myself and all 3 of my maintenance Technicians will drive the extra 14 miles round trip to be treated with respect if at all possible.

jan n. on

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CHAD N. on

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MARK L. on

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Don't know. They went above and beyond this time

jay f. on

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Larry was a great help. excellent service

Brent K. on

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I had a reservation for 7/27 for an 11AM pickup for a duration of 10 hours. I was called on 7/26 at 3PM and told that I would only be allowed to keep my trailer on 7/27 until 3:00 (a total of 4 hours). I was offered the chance to take the trailer on 7/26 and return it at 3:00 on 7/27. This was atrocious and completely ruined my moving plans at a great inconvenience to me.

Deborah C. on

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Very easy transaction! I’ll definately keep this in mind for next time I need a truck!

DARRELL H. on

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Larry was a pleasure to work with! We'll be back.

Ron S. on

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Reserved by Judy at 4050 Whipple Canton Ohio. She was very nice and helpful. Then we got to (046163) 6624 Greenfield and the Friendly and good service continued with Mr. Larry. Both these representatives treated me so much different than Miss Lemon has( Lincoln way street Massillon Ohio.)The last 4 or 5 rentals over the past Month it was hard to believe it was the same company.

TOM F. on

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Left our E-Z Pass on the truck. No help in retrieving it.

Jeffrey B. on

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Great service. This should be a model for all your locations. This was a pleasant experience. Especially considering the last U haul I rented was like a junkyard and the personnel were extremely rude. Like I said all your locations should be this nice!!!!

KARL T. on

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Patricia F. on

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James H. on

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Much happier and more impressed with this UHaul location compared to the employees and service at the Whipple Avenue location.

Patrick D. on

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Zachary T. on

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Chellsea M. on

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Larry Dionne was easy to work with and was as friendly as they come. I'll definitely rent from this location again.

MIKE S. on

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Bob B. on

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Nothing at all, Larry was great

ted k. on

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Kenneth S. on

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JOHN M. on

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John F. on

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Kreig B. on

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Stefanie T. on

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There were no lights on the dashboard, making it difficult to see the speed I was going in the evening when dropping off the UHaul. Overall, a great experience.

Christian M. on

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Brian G. on

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Eric B. on

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The alignment was out on my truck and I fought it the whole way as I drove across America.