Customer Reviews for The Car & Truck Repair Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Car & Truck Repair Shop

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MIKE L. on

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LAWRENCE P. on

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MIGUEL O. on

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joanne b. on

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eric h. on

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I didn’t originally select this location. I had to drive 86 more miles to get this truck.

celena n. on

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WORST EXPERIENCE I EVER HAD.

herman m. on

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Great experience

tim m. on

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Vincent F. on

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I have rented from this office before on Capitol Dr in Addison, IL, and i will always go back there and recommend them, Todd and his entire crew there are very nice and very helpful. Their hours are convenient also. Thanks

tom h. on

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MIGUEL L. on

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The truck broke down, they send I tow truck to fix IT, He was working on IT for 3 hours he didnt fix it I waited for 5 hours, How you expect YOU CUSTOMER TO Fill the tank if the truck is not working they charge me 4.13 per galón. the location is good. U-HAUL IS BAD THEY SHOULD GIVE SOME CREDIT AT LIST ON THE FUEL.

peter f. on

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tim m. on

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Can't think of anything... All Good

Michael N. on

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I ordered a one-way trip a week in advance. The night before they called and left a message saying that wasn’t available anymore. I had to accept a Walter white looking all white “uhaul” and drive it to my location and back (about 2 hours round trip). The “uhaul” was full of water in the back. Upon finishing our move, the back door was jammed and would not close. I heaved and hoed and it would not budge. I prayed to a higher power and gave it one more college try and it miraculously gave, I cried tears of joy and pain because it slammed on my finger. Just an absolute disaster.

Steven T. on

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Shawn D. on

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Easy to work with.

gediminas f. on

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just stay the same like you are now.

Matthew S. on

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Moved my pick up location from 5 minutes to 30 mins away and had to return the truck back to that location

John B. on

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bud j. on

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Todd was good to deal with and the truck was ready as planed.

Daniel H. on

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Tim O. on

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The truck's transmission has a serious delay when put in reverse!!

Maricel L. on

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I'm one happy customer so nothing i could recommend...

antonio c. on

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Zihang l. on

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Good

bill c. on

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Emilia N. on

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GREG B. on

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Barbara P. on

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Michael W. on

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juan o. on

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Eric A. on

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I chose this location based on its reviews and they didn't let down. Everything was great. The van I wanted was there. It was clean. It was nearly band new and in great condition. They people were friendly. They didn't try to charge me for things I didn't want or ask for. All around an excellent experience. I would highly recommend this location and we will probably be renting here once more to finish our move.

Janusz B. on

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Carlos R. on

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Always do a great job

Gloria R. on

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The employees were very nice and helpful. The only thing I would like to mention is that it was an older truck and it rode like an older truck. Thanks.

Maria S. on

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Friendly and helpful customer service, lots of equipment to choose from

Hannah G. on

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dan g. on

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slavko s. on

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manny b. on

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Tim k. on

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These guys were great.

enrique p. on

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.30 centavos por milla más caro, pero mejor servicio, y la amabilidad del personal fue muy buena,

Guillermo B. on

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Michael C. on

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Pickup and return was seamless. Representative was very professional. My experience could not have been better.

michael w. on

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Richard H. on

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The guys in the office were very helpful. I really appreciate that in this day and age! Thank you!

Kevin E. on

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mario g. on

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When returning equipment after hours make rules less complicated. You have two different rules, one on the fence saying go to UHAUL.com, and another one on the return box for the keys. Which one do you follow?

Brian and Daniel P. on

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Was kind of tough to find, but overall it worked out for us.

Joe J. on

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Giuseppe C. on

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Rony C. on

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corneliu a. on

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Mandy B. on

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Jason L. on

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rick b. on

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The employees were very helpful.

Timothy H. on

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Keith M. on

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Lester T. on

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Davis S. on

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joe d. on

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nothing did everything great

Jorge V. on

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Employees inside where tired. It kind of looked like they partied too much the night before. It was just average.... Noone walks you to the truck they just turn it on and say its in front. No explanation of where the drop key is or where to park truck after hours. I had to ask these questions otherwise he wouldn't have said anything. Like I mention before just average.

Stacy M. on

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Todd was super helpful!! Awesome experience in every way. Would highly reccommend

Demetrios L. on

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KANDHAVEL T. on

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Worst customer experience

Luis C. on

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Horrible Service from reservation department! I had to go to three locations to find what I had rented! Waste of time! Dont send people to a location if there is no equipment!!

Amilia C. on

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Fantastic experience! Flexible and friendly. Thank you for all your help!!

keith u. on

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Hector P. on

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DARIUZ W. on

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Easy going,friendly and quick customer service. Longest Saturday hours in area. Large variety of equipment available for customers. A+++. Will use again.

Tom D. on

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Lawrence G. on

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Corporate changed my reso last minute. This location took care of me as if I had been a customer of 20yrs. Will recommend.

Gerald W. on

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I would never offer uhaul and make every attempt to find other truck rental options.

Kevin L. on

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Very quick process to obtain our truck, and they even got the truck started and warmed up for us on the cold day. There were no surprises or hidden fees, and drop off was simple. Would absolutely recommend renting from this location again!

MARCO A. on

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Nothing, great customer service!

keith u. on

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Julian S. on

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Will use them in the future again...

Daniel A. on

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i paid online a total of $150. the cashier told me i would be reimbursed because his total amount was only $83. i was never reimbursed

John T. on

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Tony D. on

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Josh b. on

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I had an issue returning the truck as my car was boxed in. I had to take the truck home for another night. Todd was very helpful remedying the situation and did not charge me any extra for the additional hours and the additional gas and mileage. I will highly recommend this location!

john r. on

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Have fleet regularly checked and maintained, and do NOT send to an inoperable Truck!

Pamela K. on

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eric l. on

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ELMER M. on

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My overall experience sucked. I reserved a unit at another location only to get there and them tell me I can't have it because it's been reserved for 3 days to someone else. He proceeds to tell me this happens all the time. Nice work! So then I have to drive miles to another location throwing off the schedule that was set.

brain b. on

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Great service, got me in and out quickly

Jordan M. on

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Ryan S. on

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william w. on

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. on

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Please take the restrictions out for other states license holders. You charge a large deposit to the credit card and refund when they bring it back. Thanks

Fouad A. on

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The lady taking care of me was the best!!! Showed empathy towards the fact I drove from Schaumburg, Given me heads up on cautions and was kind of enough to let me park my personal vehicle in their parking.

gina m. on

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The truck was clean and extremely comfortable which we were surprised with. Todd in Addison was wonderful to deal with. Great experience overall. Thank you

RUFUS G. on

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As always 5 star service

Vijaya P. on

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I need a call from customer care, they gave me a faulty car, whose gears got stuck and did not go beyond 38-39 miles per hour, i could not come back to the location to exchange, cause i had time limit to move stuff to a different apartment. It was a nightmare driving the car on highways with speed only upto 38-39 miles an hour. i need to talk to complaint dept.

John T. on

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Christine S. on

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Ensure that the website does not allow the customer to pick a cargo van if they put a to location that is different than the from location.

Jennifer P. on

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Oscar R. on

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Jerry B. on

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Have used this location several times . Always meets our moving needs and rentals.

Loren V. on

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