Customer Reviews for The Connection
(U-Haul Neighborhood Dealer)

16 reviews

407 King St   Houston, TX 77022

(713) 574-6289

Hours

  • Mon–Fri
    7:30 am–1 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(713) 574-6289

407 King St
Houston, TX 77022

Services at this Location:

Hours

  • Mon–Fri
    7:30 am–1 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had a huge issue with this man at king street the neighborhood dealer He overcharged and we never signed up for insurance our bill was supposed to be 30$ only LET US KNOW ASAP

Jasmine C. 
Rating:
1.0

The worker at this establishment added insurance to my rental that I did not ask for. He did not ask me or confirm with me. He did not go over the price with me, and I assumed I was paying for what I agreed to pay uhaul online. However, I was charged an extra 75$ that I did no agree to pay for insurance I did not want or need. Disappointed in this establishment.

Jaida D. 
Rating:
1.0

Located in the middle of a horror movie. Do not go there after dark. Crack house across the street

Jalena P. 
Rating:
1.0

Speed the process of "checking-out", as it took nearly an hour , in my case, to get cleared for the trailer rental. A very frustrating process as it cased me to be late for an appointment even though the location was near by.

KEITH H. 
Rating:
1.0

No good service No keeping my schedule truck Too many call from Uhaul Too many confusion

thuong T. 
Rating:
1.0

I could not drop off uhaul truck outside of gate due to a pit Bull being inside, and the drop box had fallen so I had to put keys in mailbox. Sketchy looking location.

Fiona Fanchon D. 
Rating:
1.0

Bogus bill for dollies that he didn't even have and blankets plus nobody there when I went to pick up took 2 hours to pickup truck very shady looking business more like a run down house with a uhaul sign. Not very classy for UHAUL or is this your new face

James H. 
Rating:
5.0

Customer did not leave a comment.

VIOLA G. 
Rating:
5.0

Customer did not leave a comment.

ANDRES D. 
Rating:
2.0

When I made my reservation, I requested and was charged for furniture blankets. They were not given to us, yet they were charged.

JESUS P. 
Rating:
2.0

My original preferred location did not have the truck size we needed, so when customer service called the day before to give me the new pickup location she also told me to call and confirm the rental. I did so, speaking with the gentleman about the location and pick-up time. Though he didn't normally open his business as early as we needed, he kindly offered to meet us and allow an early, in-person pickup. Along with the truck rental, we had also reserved a utility dolly, furniture dollies, and furniture pads. When I asked whether these extra items were in the back of the truck he said, "Oh, you had extra stuff?" And then said that he didn't have it. I had reserved these items weeks in advance but every place we tried had their dollies reserved by others already - I have no idea where my equipment reservations were sitting, and customer service did little to help me. So we were left to scramble and try and locate what we needed, visiting 2 more UHaul locations in the process - but we could not locate everything we needed and had to go buy additional materials. It made a stressful day even more challenging and I was greatly disappointed.

JOSHUA K. 
Rating:
5.0

Customer did not leave a comment.

zaid A. 
Rating:
1.0

Was assaulted by employee run over and cussed out ant threatened with physical abuse

GREGORY P. 
Rating:
3.0

Customer did not leave a comment.

Josh M. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ D. 
Rating:
5.0

Customer did not leave a comment.

Belinda B. 
No reviews have been submitted for this location.

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