Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who helped us over the past three weekends with the rentals was so sweet and helpful! She was absolutely wonderful to work with!
My wife made the reservation online and specifically requested no insurance, we have our own very good insurance. We have rented several times before and this is the way we do it. When I got to the office, I felt as if I was forced to take the insurance. Needless to say, when we complete our big move we will look for another company. This is not good for business.
The only issue was cigarette smell but once I opened the window it took a min. It was gone
Great customer service!
Nothing to say. You guys are doing just fine.
These have inside and outside help and service people quick. ly.
The location handled things well, but my reservation was at another location with an appliance Dolly so most my mileage was to and from pick up location. There was no appliance Dolly so I had to get a regular one.
Great staff!!
I turned the trailer I rented back here and they were very helpful. Was in and out in about 10 minutes.
Very nice and helpful people. Thanks
Great customer service. Very helpful.
They were absolutely perfect!
Everything was great
I got screwed because I trusted you to have the correct mileage at pickup. How long do I have to wait for my refund. Check the mileage from Boonville MO to McAlester OK.
Y'all did great
The U-Haul network was not allowing for a great customer experience, but I have to give the location 5 stars because of the people. They made sure we were covered and made some very helpful considerations on my end. Again, the network was having issues that delayed me 45 mins from my scheduled pickup time, but Kudos to the staff.
Friendly when walking in! Very informative on the extra charge.
Have blocks available for tire for steep inclines.
every thing went smoothly from picking up the truck to signing it back in. It was a pleasant experience
Did not explain a link I needed to follow.
allow drop off at a closer location then the pickup to save the high cost of the per mile mileage. I could have saved 100 miles if what i needed was closer and able to drop off at closer location. That would have saved me $79.00. That also cost extra gas money for that extra 100 miles. OR lower the price per mile to be reasonable.
Friendly service and very efficient.
I paid for a Dolly and 12 furniture pads and did not receive either with my truck. Pick up after hours was made extremely easy though!
The people are nice and friendly and very helpful
They were friendly and had me checked in and trailer disconnected very quickly.
The box was not clean when I got the truck.
I have used this location twice and have been very happy with their friendly service.
very helpful. Set my reservation up about a week in advance. Trailer was clean and ready to go..Great assistance and advice in hook up.
Everything went perfectly.
Well everything was good till I get to the get my deposit back,,n they tell me well we dont have any cash so they r pose to b sending me a check ,in the next 7 days, only time will tell
Good customer service.
I don't know what that would be.
The rental people were extremly helpful and pleasant to deal with. Can't improve on their helpful attitude.
They helped me drop off the trailer and were nice.
First class people
I was charged for an extra day even though I took the truck back the same day I rented it.
Friendly employees
Good service
Very good service in all aspects of the business! I highly recommend them to anyone who needs a U-Haul.
Windshield,side windows and mirrors could really use a good cleaning before a customer picks up.
The truck was not clean on the interior or exterior. I spent over an hour cleaning the inside before I would let anyone set in it. I used a complete canister of Clorox wipes cleaning the seats, handles, knobs etc. It appeared to be acid from a leaking battery running down the dash and the side pockets full of some kind of crumbs.
I'm very happy with the service
Staff at this location are the best!!! Service was outstanding!!!
They where awesome they guy in Kerbs was very rude and not helpful at all
Great staff, made moving enjoyable and affordable!! Thanks uhaul
