All good.
Billy J
Customer Reviews for The DIY Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They went above and beyond to make this move easier for us!
MARIE HNothing, i couldn't have asked for friendlier service or kinder people. Excellent service .
Tim PReceptionist was efficient and nice but the person hooking the trailer up to my truck was not. When asked questions, he did not respond and when asked where I should drop the trailer off, he was very unclear.
Ralph CWe had an overall horrible experience with U-Haul. I cannot, and would not recommend U-Haul to anyone. The entire process was a nightmare from the point of booking where they moved us to a different location. The new location for pick up ended up not being open when we were scheduled to pick up. We had to move several hundred miles to a different location to pick up a trailer and then had to wait because the trailer was not available. I was on hold and in a loop on the phone system for nearly 2 hours, trying to figure things out. Every time I spoke with someone they simply transferred me back into holding and shifted the issues to the next person that spoke with me. U-Haul , unfortunately is the only option for most people and as a result, your customer service is atrocious. The phone system is an absolute joke with nobody being able to offer solutions or resolve problems.
Brett BSuper friendly and helpful! Would definitely work with this location again.
Adam TJulian was a top notch person! He helped me and saved my travel plans and my car and my trip overall. I was in great need of a truck and trailer and he helped me problem solve to get both in a short amount of time. Then he helped me load my car onto the trailer in the Texas heat (104 degrees) and he worked late to make sure I was safe and road ready. He really went above and beyond and was so kind and professional. I am grateful - I made it across the country safe and on time because of his help!
Jenny RMobile check in is a pain in the butt
Gretchen CMaybe ask questions before accusing their clients of something. Leavening every rude voice message
Erica KReally nice!!
Lester SThis location seemed sketchy at best. I had to find a branch to secure the trailer.
JOHN FThe representative was thorough in explanation of process, professional, and pleasant.
Doug JNice folks
Lee MThe truck itself was in very poor condition - old, exhaust was extremely loud, the wipers were bad and the front end was loose (needed tightening up). Also fuel gage on paperwork was wrong. The people at this location were very wonderful though.
JEFFREY MOverall the experience is very good but I wish the truck was equipped with a dolly.
Belinda BThe Gentleman was nice showed me where to drop it and was on my way!!!
joseph bAir up the tires one tire only had 8 pounds in it
Rick JExcellent fast friendly service!
Nicholas FIt’s would be nice if you could put one person to assist customer while renting and picking up. Remote pickup was okey, but burdensome for first timer. Thanks!
Al DBeing able to park truck in lot and drop key in box made return a simple process.
Charles BVery friendly and helpful.
James MWas an actual business, friendly, helpful.
Jamie HWorked well with me in getting the equipment returned. Great customer service always
Brian JExcellent customer service
Victor SIt wasn’t great. The people were super friendly, hooked everything up and sent us on our way. However, when I first booked the uhaul I went in and asked what size truck or trailer I would need based on x amount of furniture and boxes I had. She gave us three different options, and one of them was a 6x12 trailer. I asked would that be to small for a 1 bed 1bath apartment and she said no, it can fit a 3bed 2 bath house. We don’t have a lot of stuff, but I still didn’t feel like it would be enough room, but again she assured me it would. So that’s what we did because this was my first time moving like this so I just trusted her knowledge. Well…we didn’t have enough room. It was a disaster but we did make it to our destination okay. We just had to throw away a lot of stuff which was sad.
WAYNE LThe worst part of the U-Haul experience was not the locations, but the company itself. I did not get the size truck I asked for nor did I get the pick up location I asked for. I doubt very seriously if I will ever use U-Haul again
William MI was told by DIY Garage Uhaul to drop off the uhaul at any uhaul location in Alabama. I was charged almost $500 because uhaul was dropped off at the wrong location. The contract did not list any address for a drop off. I will never use uhaul again. Use a different company!
Caleb CNo clear signage showing where the key drop off location was on the building.
Tressa CEverything was good
Roger WThe app is not easy to use, and the instructions complicated to where we had to pay convenience fee. Very expensive too.
Jane AStaff was amazing and very helpful.
James MLocation did not have the appliance dolly I ordered and verified with them days ahead of my move. They told me that they wouldn't be able to get one pick up day and the female I was dealing with seemed like she really couldn't care less they messed up my reservation. She then told me I could use the normal utility dolly instead and changed my order to have that dolly instead of the appliance dolly. The utility dolly was not big enough and I instead had to purchase an appliance dolly with straps from harbor freight. This burnt up a lot of time with my movers and I will never recommend or say anything good about this location. This location cost me time and money.
Adam SThey charged our card instead of using the certificate code that our company provided.
HAYDEN LVery easy to work with. Took the extra time to get the equipment I needed. Very smooth transaction. Will use again!
Jerry RHelpful and friendly
Michelle PCharged us for gas that was returned with same amount it was given
Terry CNothing comes to mind as the customer service was amazing!
Joshua MVery friendly, and the equipment is always clean and ready When I’ve arrived. Convenient location in my neighborhood , so will use them when I need a truck or trailer.
Brian PConveniently located, and friendly. Highly recommend them.
Brian PFriendly, helpful and professional
JAMES ELove the customer service I get with Beth and Thad when I use this location for my rental needs. They don't always have the trailer I need so sometimes I have to find elsewhere but this is my preferred location to rent when I can.
Russell BExcellent experience great customer service! I cannot express enough how much of a better experience I had renting here than the other U-Haul rental places in Sedalia MO. If you want a smooth friendly experience don’t hesitate to call DIY Garage.
Joshua MEverythings great as is !
Lacey GOur rental experience was great and customer service was the best.
Tim LDIY was threatening
Thomas BYour disgusting horrible
tara bLove the customer service at this location! Beth and Thad are awesome to work with.
Russ BThad was very nice and knowledgeable.
Tim R