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richard anderson
Customer Reviews for The Detail Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not the initial drop off location, uhual gave 2 drop off locations that I wasn't aware of and unfortunately this drop off location the guy is hardly ever there
Kimberly HoffeldHave the gas tank full or communicate the program to refill better than refer to something the renter does not have access to and is complex. The rep at this location Todd Workinger, The zdetail Shop, was most accomodating. I would definitely rent from and recommend this location.
Craig JonesNo one was there to help.. that’s why drop off took longer regardless of the fact that I was there before 10 am!
Carrie ReyesWe barely had a quarter of a tank of gas. Needless to say we did not fill it when we retuned it since we had only gone 6.3 miles. We did put 4 gal in.
Barbara MerhleySuper friendly and helpful. Got me out the door in minutes. Even had the rental truck running and warming up when I showed up.
Don ChritzRental was booked at a local facility. Pick-up location was 30 miles away. Equipment had an exhaust leak that I was informed about and was very annoying during the drive.
Jeffrey CimarrustiExcellent people to work with. Very friendly. And has what we needed and not rude at all. Would definitely recommend.
Dawn HuenefeldTodd was very helpful...everything went very well.
micheal spencer5x8 newer trailer in excellent shape. Easy drop off after hours.
Mary K KubilusGood dealer
sebation navaA plus
micheal peaseReturning was super easy, personal was awesome, woulddefinally use again
Richard SchilfVery kind people
pbaronn parksNa
Barbara RorhmanGood people
daniel carterThe U-Haul app and website did not respond at the times I needed it
JOLENE UNANGSTThe best
districsixteen state policenone needed, fast friendly service
James FieneI called x2 left messages went to location and no one was on site so left uhaul there and took pictures for proof They never returned my phone call but did send me a email that it was returned Also I think uhaul should have spare tire available just in case Thank you and have a great day
tracy jordanKEEP UP THE GREAT JOB YOU ARE DOING - TODD
Larry FranklinThe person who assist us was very kind and helpful, explained everything and fast getting us ready. This is the first time I used Uhaul services, I would use it again interstate in the future months. Thank you so much for your help Freeport UHAUL.
walter scheppeleGreat experience..
buthches antiquesDealer was very respectful, also good to work with ..
karam hassaniehAs stated the locations were fine and don’t blame the for your companies negligence and policies
vito seniseMy only complaint was that I couldn't get printed copies of my contract and insurance. They just asked for my phone and took pictures of a computer screen.
Scott BonsWaited at counter for almost 5 minutes before I shouted for someone in the rear of the location. Had to call uhaul 4 hours later to get the trailer checked in and needed to speak with a supervisor to get a final statement. Have rented many uhaul trucks and trailers over the last 10 years. This will be my LAST horrible business keep your trailers
Joseph Loiaconoguy has another business and runs the uhaul by himself. If he's busy with his other business, your going to have to wait. also doesn't answer phone
Jeff MrkvickaExcellent and timely service.
Michael YountPick up was easy. The gentleman was nice!
Tammy TaylorFriendly service. Very helpful. Accommodating with regard to scheduling. Will definitely recommend. Thank you for making this a simple solution to a not so simple situation. :)
karen loringThe people at the location needs to be more professional. I called asking for a rental, the owner of location told me he has trucks available to rent and to come in immediately. When I get there he is nowhere to be found. I waited 10 minutes before someone finally came and provided service. The person that provided service was very short and rude. He did not have ANY customer service skills.
Omair JavedIt was great to deal with such a nice guy. Todd was very helpful with our needs and made sure everything went smoothly. I highly recommend this location for your needs.
Robert HomanAwsome place
micheal vautsmeierOwner is awesome, very good location
micheal vautsmeierVery friendly shop.
Charles FryerGreat customer service, very helpful! Well definitely come here again.
Roberta RogersThe rental time did not coincide with the store hours. The truck had a faulty gas cap and was filthy and stunk like cat urine.
Daniel PackardTodd was very accommodating in helping me get hooked up and unhooking me when I got back. I really needed this trailer to move items on Wednesday and Todd had a trailer for me. I would use the detail shop again if I need a trailer or highly recommend to a friend. Thanks for your service. Fred
fred KundertThis was a last minute pick up location 40 miles away from where we were supposed to pick up our truck, we have to contact Uhaul to find out the truck was not available at our schedule time & location
Walt GipsonThe truck smelled like smoke I forgot to take a picture of the mileage before I locked up th truck
Mandy HofmasterTODD AT THE DETAIL SHOP IN FREEPORT REALLY MAKES YOU FEELS WELCOMED AND AT HOME I HIGHLY RECOMMEND PICK UP & DROP OFF AT THIS LOCATION. >THANKS TODD
WAYNE KULESZAFantastic service! I showed up at the last minute without a reservation and the owner was able to get me exactly what I needed! Can’t say this will always workout but he will definitely do his best! Heck of a nice guy as well! If you need to rent a UHaul in Freeport, IL this is the place to do it!
David GrantTodd is super helpful and knowledgeable
Mark BalmerCan't think of any!
jenson olsonGreat service
scott novakGreat job
Scott NovakExcellent place the owner was very helpful. He went above and beyond to help me out.
Lowell WardThere is nothing that I would say needed improvement. The service was friendly and personable. I was given more than enough days with the U-Haul, more than enough mileage to get to my new home, and he even allowed me to pick-up the truck early. It was nice to receive a phone call checking to see if my move went okay. Would highly recommend.
LAUREN WINGARDThe owner of the Detail shop was super friendly and helpful. However he did not get the proper information from U haul to be ready for my rental. This was very frustrating as I had to travel almost an hour extra after my original rental fell through due to lack of lights even though I had been pre cleared by Uhaul
Debra DrengenbergTodd was very helpful and willing to assist to make it a good experience. I will definitely return to this location for my future needs!
Kenneth SchrockDef would dealer was very helpful
theresa eberly