Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. The employee was very friendly and conscientious.
TERESA S
Rating:
4.0
Manager was polite and professional. I would recommend renting from The Dog House U-Haul service.
ALBERT A
Rating:
5.0
Provide him with larger signs to make it easier for customers to find the location.
DANA E
Rating:
5.0
Great location and service! Johnathon was very helpful and clearly knew what he was doing. Very courteous and easy to talk with.
ROLAND S
Rating:
4.0
Customer did not leave a comment.
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
DAREL D
Rating:
4.0
Customer did not leave a comment.
DARRYL H
Rating:
5.0
Quick easy drop off
JESSE S
Rating:
5.0
Thank you; will rent from here again. 👍👍
RYAN S
Rating:
4.0
The 20' truck ran well. It was noisy so difficult to converse or listen to music. It seems like an over the road vehicle should have cruise control but it did not.
Harry R
Rating:
3.0
Customer did not leave a comment.
Carlos C
Rating:
5.0
Customer did not leave a comment.
AUSTIN H
Rating:
5.0
They made the return extremely easy. Thank you.
LISA H
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
No issues.
STEVE L
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
MATTHEW P
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
1.0
Make it easier to pickup units AT THE SAME STORE WHEN YOU HAVE THEM AT THE SAME PLACE AND DROP OFF THE SAME. I had to go to different places on both start and finish when I could both and I wouldn't have been late!!!.
LEROY G
Rating:
5.0
Thanks for your service
DENNIS L
Rating:
5.0
Customer did not leave a comment.
Sandy L
Rating:
4.0
The gentleman who works there is a friendly staff member. Only recommendation would be to make the location easily accessible and detectable.
JOSE R
Rating:
3.0
Location is very small and confining, therefore very difficult pulling into and parking a trailer.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
Iliana B
Rating:
5.0
Customer did not leave a comment.
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
ANTONIO V
Rating:
5.0
Customer did not leave a comment.
Kristi A
Rating:
5.0
Customer did not leave a comment.
GREGORY C
Rating:
1.0
No one available and very hard to locate.
Joe K
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Customer did not leave a comment.
STANLEY D
Rating:
5.0
Customer did not leave a comment.
Ralph M
Rating:
1.0
no one there. no place to park trailer. one person has trouble removing trailer from hitch. everything was going good until drop off.
DENNIS G
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
GLEN W
Rating:
5.0
The guy who helped me was great.
TIMOTHY L
Rating:
5.0
The process is very difficult. It took me an hour to get the truck
ANGELA A
Rating:
3.0
Customer did not leave a comment.
CHARLES R
Rating:
4.0
nothing
ROBERT F
Rating:
5.0
Customer did not leave a comment.
Daniel B
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Great customer service
DANIEL M
Rating:
5.0
Customer did not leave a comment.
Larry A
Rating:
5.0
Overall the location could have been better.
Louis H
Rating:
4.0
The drop off was quick and easy.
Greg R
Rating:
3.0
Have the trucks repaired prior to passing them along to the next driver. Also require fuel to not be empty when returning. Also I’m not sure if it’s this personnel or all at this location or at every location but I was given miss information.
Samantha C
Rating:
1.0
Customer did not leave a comment.
Joe N
Rating:
5.0
Customer did not leave a comment.
ROBERT L
Rating:
5.0
Customer did not leave a comment.
GINA R
Rating:
3.0
Customer did not leave a comment.
MICHAEL P
Rating:
3.0
Customer did not leave a comment.
GRANT B
Rating:
5.0
Awesome customer service excellent vehicle condition easy to use good service
MATTHEW M
Rating:
5.0
Customer did not leave a comment.
EDWARD B
Rating:
5.0
Customer did not leave a comment.
Bruce S
Rating:
5.0
Customer did not leave a comment.
Stephanie L
Rating:
5.0
When I was returning the trailer, the attendant, who was on his way to lunch, saw me and dropped everything and checked me in. He was very friendly and efficient. Always a good experience here
Daniel c
Rating:
5.0
Customer did not leave a comment.
ANDREA N
Rating:
2.0
It wasn't the location fault, but it wasn't my fault I was 1 hours and 10 minutes late.
STEVEN S
Rating:
3.0
It was not as easy as it could be to locate. The truck sounded pretty bad compared to our previous UHaul rentals.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
ALBERT U
Rating:
3.0
Excellent customer service
DONNA M
Rating:
5.0
Customer did not leave a comment.
LINDA M
Rating:
5.0
GREAT JOB ON BOTH ENDS....
Phil A
Rating:
5.0
Customer did not leave a comment.
Tonya G
Rating:
5.0
Customer did not leave a comment.
Tonya G
Rating:
4.0
They Just need a bigger sign out by the street that states. UHAUL Office in the back in the alley.
TROY M
Rating:
5.0
The gentlemen at the pickup location was professional, knowledgeable and kind. Nice interaction.
PATRICK M
Rating:
4.0
Out to lunch when we checked in, but check in handled well on phone.
Syd S
Rating:
3.0
Customer did not leave a comment.
ROY L
Rating:
4.0
Customer did not leave a comment.
Matt K
Rating:
4.0
Customer did not leave a comment.
William H
Rating:
5.0
Customer did not leave a comment.
Samuel B
Rating:
4.0
Customer did not leave a comment.
Crystal S
Rating:
5.0
The service rep saw the mistakes that were made to the original contract and immediately made calls to correct the overcharges. Thank you for being so professional and helpful in correcting this issue!
Katherine D
Rating:
5.0
Awesome people who run this location! Quick and easy and I was in and out in no time!
Javier G
Rating:
5.0
Everything was great, good customer service A++.
Frankie S
Rating:
4.0
Customer did not leave a comment.
ELIZABETH M
Rating:
5.0
Communication at the drop off location was spot on and very much appreciated. Thanks
TROY E
Rating:
5.0
Customer did not leave a comment.
Shaun H
Rating:
5.0
Customer did not leave a comment.
ed l
Rating:
5.0
Customer did not leave a comment.
JUNE S
Rating:
4.0
Customer did not leave a comment.
john s
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
3.0
Truck was dirty. Steering wheel had tons of grime on it. Bald tires. Windshield was not clean tons of bugs and dirt on it. As for app check in and website check in horrible experience. Didn’t work well at all. Had to call and be on hold.
Charles M
Rating:
5.0
Customer did not leave a comment.
tim s
Rating:
4.0
Customer did not leave a comment.
Mark S
Rating:
4.0
Customer did not leave a comment.
Thomas W
Rating:
3.0
App wasn't working. Couldn't get truck until 2 hours after original set time. Hung up on by customer service.
Jeffrey B
Rating:
5.0
Customer did not leave a comment.
DENNIS G
Rating:
5.0
Customer did not leave a comment.
William S
Rating:
5.0
Customer did not leave a comment.
Steven K
Rating:
5.0
Very courteous, helpful and easy drop off experience