Very scary run down area, no other Uhauls around, I was about ready to call when I saw basically a stick with a U-Haul sign and drop box on it, I missed it the first 3 times I drove by! The drop off info on the app was fine, but I had to pay extra for late drop off because I couldn’t find it! I wouldn’t leave my personal vehicle there, I hope the truck was even safe there! (Yes, it was that scary of an area)
Sheila A
Customer Reviews for The Factory
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
App was not working with return. Customer service very responsive but also unable to correct issue.
Thomas HContinue to provide awesome service
MELVIN MThey need better signage on where to drop off the vehicle. The drop box for the key was very hard to find in the dark. It’s on a post not well lit surrounded by large empty parking lots and building. There were no other U-Haul trucks there so it took us quite some time to find the right place to return the truck and then find the lock box.
Kathleen SMy only complaint was after I loaded the trailer it swerved all over the road I pulled into a uhaul station on rye 2 in n Kingstown to I asked the attendant to check the air pressure in the tires he said there is no need to you just loaded the trailer wrong I asked again and he told me he had been doing this for 30 yrs and he knew what he was doing. I repacked the trailer and started off100 miles later the right rear tire blew and you came out and changed the tire and rim. The trailer pulled perfectly from that point on. This could have been corrected by a simple pressure check
WILLIAM CFranco was kind and very accommodating. The key box drop-off made it quick and easy. Very satisfied!!
Thomas C