Customer Reviews for The Feed Bin
(U-Haul Neighborhood Dealer)

288 reviews

7505 183rd Ave SW Unit A   Rochester, WA 98579

(360) 273-7826

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 273-7826

7505 183rd Ave SW Unit A
Rochester, WA 98579

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super customer service! I was impressed that the truck had very good accelerating getting on the freeway. I would rent from this location again, fir sure.

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Everyone was very friendly here and helpful. Really cool location actually!

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Caleb F. 
Rating:
3.0

Expand and designate truck and trailer parking.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

VENASSA MARIE B. 
Rating:
1.0

I was a couple hours late and am being charged $121. I was in communication with the office and brought the truck back cleaner than they gave it to me and that is my bill for under extra hours. $39.99 + tax doesn't equal !121. I am being harassed by your e alert office and denied service when I've been renting trucks from your company for 35 years. Your service has gone into the toilet and I think I'm done doing business with your company.

RONELLE L. 
Rating:
5.0

Very polite, excellent customer service. Would absolutely recommend! I definitely will be giving this location my business again.

Reggie M. 
Rating:
5.0

Customer did not leave a comment.

Terri R. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

ROGER V. 
Rating:
5.0

Diana and her crew do a great job. Have renfee several times. Each time has been easy peasy and the equipmenf has been perfect. I'll keep coming back.

Stan A. 
Rating:
5.0

Customer did not leave a comment.

Samuel O. 
Rating:
5.0

Make sure the AIR Bags are taken care of so the light doesn't come on. Thank You

Patricia M. 
Rating:
5.0

Great drop off site they were helpful friendly and easy to deal with

KELLY B. 
Rating:
5.0

I cant thinking anything!

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

This place is absolutely GREAT, the staff is super helpful and friendly! The feed bin is a very convenient location that is easy to find and access, they also have plenty of space to move a truck and trailer around!

MICHAEL JEAN V. 
Rating:
2.0

I was charged an extra day when I received a call to make sure it was returned by Friday as per contract returned it a day early and they charged an extra day

Sara H. 
Rating:
5.0

This dealer listened to my needs. They had a trailer that would do and with no delay, they did the paperwork and hitched it up for me. The return was just as easy. I was on my way with no delay. I highly recommend this dealer.

WILLIAM E C. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

Marshall E. 
Rating:
5.0

Staff was very helpful and accommodating.

REBECCA S. 
Rating:
5.0

I have my truck reserved to be picked up from one location but when I was just over a mile away from that location I was contacted and told that they didn't have a truck and I had to go to a different location to pick it up that was 12 miles away. when I went to return the truck I found out I was 10 miles over my allowed mileage.

Bruce M. 
Rating:
5.0

Excellent staff at checkout in check in highly recommend

Lyle S. 
Rating:
3.0

Clean trailer before pick up

THOMAS D. 
Rating:
5.0

Polite,. And efficient staff

RONALD V. 
Rating:
5.0

Customer did not leave a comment.

jamie E. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Chantal H. 
Rating:
5.0

The sales associate was very helpful and went over everything before I signed the contract. Highly recommend in the future

Joseph J. 
Rating:
5.0

Nothing to improve. Service was fast friendly and top notch!

Warren C. 
Rating:
5.0

This location is on point!! They had my truck ready to go, explained all additional charges clearly, and the total transaction time was less than 5 minutes for pick up and drop off. Both employees on-site were friendly, knowledgeable, and efficient!! Excellent experience.

Robert M. 
Rating:
5.0

friendly, no hassle

Leslie N. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Dee B. 
Rating:
4.0

I rented a car dolly, that is getting getting close to retirement.

Harvey J. 
Rating:
4.0

Not with the online set up, it was horrible

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Lars J. 
Rating:
5.0

Rented here a few times and would do it again. Staff is awesome

Thomas P. 
Rating:
3.0

I was given a dirty truck and trailer. And was charged a cleaning fee.

Kameron R. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

benjamin H. 
Rating:
5.0

Great customer service at this location. I would drive out of my way for good service. Glad I dont have too. Thanks.

JMichael E. 
Rating:
5.0

The quality of the representative and the overall customer service was exceptional. Thank you!

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Did not recieve the appliance dolly or the furniture dolly that I rented. Had to find alternative options for my move, but was still charged regardless, even after stating discrepancies with the order from the app, which is absolutely terrible to use.

Kelly B. 
Rating:
5.0

Nothing needs improving. Excellent service from all that work at The Feed Bin.

Frank P. 
Rating:
4.0

Friendly and very helpful

Seth W. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Feed bin is always helpful and accommodating

John W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Fast, quick, and easy.

harvey J. 
Rating:
5.0

Customer did not leave a comment.

ryan J. 
Rating:
5.0

The car dolly I rented was old and needs to be replaced with a new model Tie downs old and rusty, hard to work with.

harvey J. 
Rating:
5.0

Diane and her crew at the Feed Bin are wonderful!! I will not hesitate to go there when I need a rental in the future.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

CARRIE MARIE S. 
Rating:
5.0

Everything was wonderful . Thank you so much.

John M. 
Rating:
5.0

She was quick and easy to turn in. Very helpful.

Pedro C. 
Rating:
3.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
2.0

Customer did not leave a comment.

Shanon S. 
Rating:
5.0

Dianah (spelling) is very professional and is excellent to work with. I would never use a different U HAUL facility. Doug Frick.

Doug F. 
Rating:
5.0

Great place to do business with

Robin C. 
Rating:
4.0

The proprietor was very nice. I recommend carrying a full line of towing attachments on site.

Robert Y. 
Rating:
1.0

You could Not charge a bogus cleaning fee

Matthew A. 
Rating:
5.0

No problems whatsoever. Friendly, easy at both ends (pickup and drop-off).

BENJAMIN K. 
Rating:
5.0

The owner is a wonderful person to deal with

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Cherryl M. 
Rating:
4.0

Nothing

Richard A. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L. 
Rating:
5.0

Customer did not leave a comment.

Lars J. 
Rating:
4.0

Had some trouble checking vehicle back in, but not anything to do with this location - the information on the truck in the system was not accurate (said I traveled over 2000 miles in a 6-hour window...). It was fixed with a call to dispatch, but was still a little annoying in the checking in/returning process

Danielle R. 
Rating:
5.0

Customer did not leave a comment.

Kelle M. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

This has nothing to do with the actual location, but uhaul kept changing where I picked up my trailer. I drove all over the place, wasted HOURS & a ton of gas just to get one. Seriously NOT HAPPY with uhaul themselves.

Emilee F. 
Rating:
4.0

Customer did not leave a comment.

adrew D. 
Rating:
3.0

Sales person was helpful but it was a feed store so not the cleaniest facility.

Debbie D. 
Rating:
5.0

nice folks

Debra T. 
Rating:
3.0

Recommended by local building supply, VJs. Good relations ith them.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

I ended up using this location after my initial reservation in Tacoma was unable to filled and I was given no help finding needed equipment. The employee at Parkland location was rude and offered no suggestions, compassion, or solution. I had to scramble and call around myself to try and find last minute truck. I had movers waiting for me at my home. I ended up getting a smaller truck and spending hundreds of dollars more because of having to make multiple trips. I appreciate the Rochester location for all her help but I'll nevwr go through U-Haul again or recommend them again. All I received for my inconvenience was $50.

Christine F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

WE RENTED WITHOUT AN APPT. AND HAD A WONDERFUL EXPERIENCE.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

She was very helpful, friendly and knowledgeable at this end too!

Raff N. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Christian T. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Very easy drop off location. After unloading the trailer we dropped it off and then came back later in the day to drop te truck off. Very friendly staff that showed where they want the trailer parked and after they moved a car dolly was an easy spot to back the trailer in.

EddieDeb L. 
No reviews have been submitted for this location.

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