Customer Reviews for The Furniture Outlet In Humble LLC
(U-Haul Neighborhood Dealer)

144 reviews

1120 FM 1960 Bypass Rd E   Humble, TX 77338

(281) 713-9039

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 5/25/2022 - 6/25/2022: Closed

Services at this Location:

Contact Us

(281) 713-9039

1120 FM 1960 Bypass Rd E
Humble, TX 77338

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 5/25/2022 - 6/25/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Fast and efficient service. The rental was ready upon arrival and took no time at all to pick up and get going. Everyone at this location is super nice.

SHAWN M. 
Rating:
4.0

All went well

don B. 
Rating:
5.0

Customer did not leave a comment.

derek C. 
Rating:
5.0

Customer did not leave a comment.

ANDRANITA F. 
Rating:
5.0

Good

Jimmy L. 
Rating:
5.0

Everything was good

JOSEPH B. 
Rating:
1.0

Inexperienced personnel

William G. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA H. 
Rating:
4.0

Customer did not leave a comment.

Arnett M. 
Rating:
5.0

Customer did not leave a comment.

Ponciano L. 
Rating:
3.0

The fuel amount was incorrect. I was told I would get a refund on mileage not used in comparison to the estimate but I did not. I received an email and there was a link to email concerns yet when I used it it bounced back as invalid. I received several duplicate emails. I guess Uhaul doesn't do regular U-Haul stores anymore. Where I rented from was actually a furniture store and they did not have boxes or anything else. They did tell me that the fuel if not replaced would have a very steep charge but if there was extra there was no rebate. We did leave a little extra fuel. The checkout process with Photos was interesting but did not have updated photos. It was pretty easy to add the correct ones. It was more expensive than I was originally told. The $19.95 weekend rental is kind of a scam. In truth it's only for 24 hours and does not include mileage. I really wish Uhaul had true competition.

DONALD C. 
Rating:
5.0

Good location easy to work with

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

He was amazing and very friendly

Darrell J. 
Rating:
5.0

Make sure the facility opens on time

NICOLE C. 
Rating:
3.0

Customer did not leave a comment.

SCHERRY M. 
Rating:
5.0

Customer did not leave a comment.

KENDALL D. 
Rating:
5.0

Easy rental and return, no hassle

Laura H. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

KARINA Z. 
Rating:
5.0

N/a

ROZNER G. 
Rating:
5.0

Very easy process! Great service!

Michelle N. 
Rating:
5.0

Nothing. Great service

ROY P. 
Rating:
5.0

Customer did not leave a comment.

HELEN J. 
Rating:
5.0

Provide better lighting for the area where the key dropbox is located. That area is fairly dark. And also provide better signage to make the dropbox easier to locate at night.

SHONCI J. 
Rating:
5.0

Customer did not leave a comment.

Kenny J. 
Rating:
3.0

Store location did not open on time (at 10am), and appeared to be unprepared for rental supplies.

Ahn S. 
Rating:
5.0

Very good customer service. No improvements.

JEANETTE M. 
Rating:
1.0

David was very impatient and short with us. He seemed to be really frustrated or annoyed as we tried to figure out how much we would be charged for mileage before agreeing to the rental. I also did not like how he used his personal cell phone to take pictures of my drivers license. I've never had that done with any other rental from Uhaul or any other carrier. David's only drop off instruction was to put the key in the drop box. He never told me about ising a link or app to return the truck or be charged an additional $20. If the situation was different today, I would not have used this location and I never will in the future.

TANESHA L. 
Rating:
4.0

Customer did not leave a comment.

Guy W. 
Rating:
5.0

The rep Dalliah was very knowledgeable and friendly

MURREY B. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
4.0

The truck had no gas. It was on E.

Joseph F. 
Rating:
3.0

Uhaul does not tell you that when you tow one way it will be a flat rate whether you return your equipment earlier or later. That' is rude and very unprofessional. I traveled Texas from Florida to move my disabled parents back to Florida, and brought the equipment back 3 days before it was due and Now they refuse to refund me the amount not used. I pray this never happens to anyone else.

Liza T. 
Rating:
5.0

Have the attentive show how to use uhual equipment..

JUSTIN O. 
Rating:
2.0

Even though I reserved in advance, they ran out of trucks and had to find one for me putting us behind and i ended up having to move in the rain. I also was supposed to have a dolly to move for an extra cost and that wasn't given to me and I don't know who to contact about getting a refund for that.

Alexandria R. 
Rating:
5.0

Customer did not leave a comment.

YULMEKICA N. 
Rating:
1.0

I returned with the same level of gas that I received and they still charge me for gas . It's not fear. They told me it's going to be $37 and I get charged for an extra $17.

CARLOS M. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Person was extremely friendly and helpful. He was very knowledgeable.

Matthew H. 
Rating:
5.0

Nothing that I could think of

Juanita T. 
Rating:
5.0

Good service

Dalton G. 
Rating:
4.0

Everyone was very professional.. Thanks

Preston B. 
Rating:
5.0

Customer did not leave a comment.

James Micheal P. 
Rating:
3.0

Customer did not leave a comment.

Carlos J. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

Staff was late to open the store.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

YVETTE T. 
Rating:
3.0

Bus drove horrible it only had a quarter of a tank they wanted 7/8 when returned paid for a dolly that was already in the back of the truck used

Aaron M. 
Rating:
4.0

Customer did not leave a comment.

ARNOLDO R. 
Rating:
5.0

Customer did not leave a comment.

CHANTAY F. 
Rating:
5.0

The truck was clean up to date and it went right along with the customer service they were all great together!!!

CHAQUAIL H. 
Rating:
5.0

Very friendly and helpful.

James M. 
Rating:
3.0

Do what you tell the customer you will do. Simple not making the customer receive a call from uhaul asking for the trailer and the truck confirmation of return.

LUIS P. 
Rating:
5.0

Great Customer Service.. Thanks!!!

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

MORRIS K. 
Rating:
4.0

Customer did not leave a comment.

Bijon D. 
Rating:
3.0

Customer did not leave a comment.

Courtney P. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Display a larger uhaul sign.

Marion B. 
Rating:
5.0

Customer did not leave a comment.

DIETRICH G. 
Rating:
5.0

Well organized

nestor P. 
Rating:
5.0

Great service!

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

The only issue we had was the fact that the U-Haul truck was fixed so it would not go more than 75mph and when driving in states with 80mph speed limit that is not safe when the semi trucks are running you over.

Carl C. 
Rating:
5.0

Quick, easy and painless.

JOE G. 
Rating:
5.0

Customer did not leave a comment.

HELEN J. 
Rating:
5.0

Thanks for everything Nice and friendly people

Danny C. 
Rating:
3.0

Customer did not leave a comment.

TENA K. 
Rating:
1.0

I reserved my truck at 1pm. I could not even get they key to the truck.. The owners of the convenient store we careless. They told me to" Just call the Uhaul people". Uhaul couldn't help me much because the Uhaul dealers are supposed to. I ended getting a different truck 2hrs later.

Elijah G. 
Rating:
5.0

Customer did not leave a comment.

CORNELL J. 
Rating:
3.0

My pick up time was for 9am at the HWY59 location, I was sent here and they didn't open until 10am, so I waited for an hour. Uhaul worked fine but the inside was very filthy.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

kenneth W. 
Rating:
2.0

More qualified workers

Megan C. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Pleasant folks.... easy to work with.

JOE G. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Customer did not leave a comment.

DS S. 
Rating:
5.0

Customer did not leave a comment.

ELLIS RAY L. 
Rating:
5.0

While I can not complain about the service I received at this location, I was NOT happy I received notification 1 hour before my scheduled pick up time that my reservation had been moved from the Kingwood Hwy 59 location to this one. #1 - I had intended to purchase packing boxes from the Kingwood location which is an actual U-Haul center. #2 - When I arrived at the NEW location I learned it was actually a furniture store and did not open until 10 am. since I was on a 24 hour rental, I did not have time to go back to my original location to purchase my supplies. This "Bait & Switch" has happened to me before but let me tell you this... it will be the last time I use U-Haul. Less than an hour to find the new location is total B S !!!

Phillip B. 
Rating:
4.0

Just need bigger parking lot. Fast and quick rental service

BRENDA N. 
Rating:
4.0

Great place and was able to take care of us.

Joe M. 
Rating:
4.0

Customer did not leave a comment.

Cathy L. 
Rating:
5.0

Amazing customer service they was able to get me a truck with 10mins of walking in, would most definitely use in the future and tell friends and relatives about this place.

Jasmine B. 
Rating:
5.0

Completely satisfied

Kevrin J. 
Rating:
5.0

Customer did not leave a comment.

dambra S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA V. 
Rating:
3.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

I made my reservations online for a '10 Uhaul truck, when I arrived to the store my truck was clean and ready! I returned the truck after the store had closed, but used the dropbox and online uhaul truck drop-off steps to return the truck. The process was super easy and no issues with the charges on my credit card. I will definitely use this location on FM 1960 (The Furniture Outlet in Humble)!!!

LEANN DANIELLE W. 
Rating:
5.0

Customer did not leave a comment.

Machiah E. 
Rating:
5.0

This location was efficient and the attendant was helpful and courteous. If I need to rent another trailer in he Houston area I will look here first for equipment. No problems.

William A. 
Rating:
3.0

Inside of truck was dirty. Unable to access right side of truck because of embankment.

sidney P. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
3.0

Customer did not leave a comment.

SERGIO OSVALDO E. 
Rating:
3.0

Customer did not leave a comment.

john T. 
Rating:
3.0

Customer did not leave a comment.

Nichele B. 
No reviews have been submitted for this location.

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