Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very informative, friendly and helpful. I would refer them to anyone that needs to use UHaul. Very nice clean office and very good neighbors to a neighbors dog that wandered in and out. They even had a bowl of water so that dog could drink. A1 Ratings.
Debora W
Rating:
5.0
Very nice and helpful staff
ANDREW H
Rating:
5.0
Very helpful
Joe P
Rating:
5.0
nothing
Shelia C
Rating:
5.0
Customer did not leave a comment.
arthur W
Rating:
5.0
Customer did not leave a comment.
Blake H
Rating:
5.0
Checkout was a little slow due to internet connection speed. Staff was extremely thorough and ready to help. One change in the system that you might consider. The checkout started at 2:00 PM it was 2:45 ish before contract was in hand and heading out the door. My return time was 2:00 PM. Not a big deal, but I didn't have access to the truck for 45 min while the clock was ticking.
Nathan L
Rating:
5.0
Customer did not leave a comment.
Thomas A
Rating:
5.0
You are my number one uhaul provider! Thanks for all you have done!
GEORGE A
Rating:
1.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
Travis W
Rating:
5.0
Customer did not leave a comment.
Sandra L
Rating:
5.0
Customer did not leave a comment.
Sherry S
Rating:
5.0
Customer did not leave a comment.
Jerry W
Rating:
3.0
I was rented the wrong item that I requested and the hitch was faulty. Thankfully there were no accidents and I was able to utilize the equipment I was rented for some of the reasons I rented but not all. Staff was not friendly once they realized they rented me the incorrect item. The gentleman working did help after the female employee was rude.
Jessica P
Rating:
5.0
The person who took care of us is very accommodating, no problem when returning the truck, she is a nice lady.
Lea M
Rating:
2.0
This drop off location was forced onto me by Uhaul, and was significantly out of the way and much further than other Uhal locations. The added distance, forced on me by the company pushed me over my mileage limit and added money to my rental. I spent significant time on the phone trying to change the return location, to no avail.
Paul R
Rating:
5.0
Customer did not leave a comment.
Stephanus S
Rating:
1.0
The trailer has expired tags !!! It is not street legal according to the Arkansas Highway Patrol so it was unusable.
Brenda B
Rating:
4.0
Customer did not leave a comment.
Greg S
Rating:
5.0
Customer did not leave a comment.
anthony a
Rating:
3.0
Customer did not leave a comment.
Peggy H
Rating:
1.0
Customer did not leave a comment.
James D
Rating:
5.0
Customer did not leave a comment.
Gary M
Rating:
2.0
The corporate office took my reservation and secured it with a cc for 8 am the morning of pickup knowing it wouldn't be returned until 9:30. Well I had 3 workers waiting at $25 hr for 1.5 hrs that cost me $112. Then they charged me $429 for a trk and transport that was quoted to me at $279. So I got a trk that was
disgustingly nasty 1.5 hrs late that cost me $112 and at 55 mph it shook so bad I had to slow to 50 mph them they charger me $43 for mileage that the trk was over on. They gave me 250 miles knowing it would take 332 miles to drive to my destination. My last U-Haul ever, I will actively discourage people to use them. I'm done with U-Haul. I hope I can keep as many as possible from using you people. People, STAY AWAY go somewhere else just not uhaul
Randy B
Rating:
5.0
When looking for closing time I only saw 7:00. I got there at 4:09 and we were told that the office closed at 4 and the facilities access closed at 7:0]. Thank God that the clerk was still on the grounds because we drove 3 hours to get to this particular uhaul station. I suggest that you put the 2 separate operation hours in 2 different colors for stupid people like me sake. Other than that. Everything was great.
STEVEN D
Rating:
5.0
Nothing. Excellent experience.
SUSAN H
Rating:
5.0
The pick up location and its staff was great! But customer service through the main call center sucks!!!
WILLIAM P
Rating:
4.0
Customer did not leave a comment.
KIRK P
Rating:
5.0
Customer did not leave a comment.
CAROL W
Rating:
2.0
Poor equipment
CHRISTOPHER T
Rating:
1.0
I reserved my trailer and at the same time purchased ($27.32) a hitch and ball on the UHaul website, since I forgot mine at home. The website said The Good Life Storage had the hitch and ball in inventory. Good Life Storage did not have the hitch and told me I had to work that out with UHaul. I went to another Uhaul dealer and paid $38.27 for the same hitch. I want Uhaul to credit by credit card account for $27.32.
JAMES T
Rating:
5.0
Customer did not leave a comment.
LANCE F
Rating:
5.0
Customer did not leave a comment.
JONATHAN M
Rating:
5.0
Customer did not leave a comment.
Gary B
Rating:
5.0
Customer did not leave a comment.
DIANA B
Rating:
5.0
I dropped it off at the 525 N stemmons, lewisville, Tx location. The guy that took the trailer off was rude. I know he could talk only because he stated “you need to help me take this trailer off”. Seemed put off to be “helping me” drop the trailer and never said a word even after I said “thanks” and “have a great day”.
ROBBIE N
Rating:
4.0
Customer did not leave a comment.
Jeff M
Rating:
5.0
Customer did not leave a comment.
alyssa w
Rating:
5.0
Customer did not leave a comment.
MALLORY R
Rating:
5.0
Customer did not leave a comment.
Edward S
Rating:
5.0
Customer did not leave a comment.
JOEL C
Rating:
5.0
Everything was good
Melvin J
Rating:
5.0
This is one of the best storage facilities I've ever used.
CONNIE M
|
Overall Experience
Rating:
3.0
The truck was a piece of junk. It was dirty inside and outside. I had to go to the back of the lot to get the truck and then brush the pine needles and tree branches off.
Rae N
Rating:
4.0
Customer did not leave a comment.
Jennifer T
Rating:
3.0
We initially thought a 6x12 enclosed would be best but changed our minds after seeing it and decided to rent the 5x9 utility trailer because it was safer to tow with a Chevy suburban. Your website indicated that the 5x9 was a lower price,but the person at the Good Life Storage did not want to change the paperwork and said we would not be charged until we turned it in. When we turned it in, they acknowledged that we had a 5x9, which cost less than the price for a 6x12 enclosed, but they told us they could not change the price because it was entered in Good Life Storage's computer and told us to call Good Life Storage. We tried to call but no one answered. The overcharge was charged to my credit card and I am disputing it. The woman at Good Life should have voided the first paperwork after we decided on the 5x9 utility trailer. I am not happy about the overcharge and I am not happy with the service at Good Life. I will not recommend Uhaul again if this is not resolved.
NANCY E
Rating:
5.0
I orginally was to turn in my trailer at the Temperance Hill location in Hot Springs, AR. I went there and they were open, but were quarantined inside their building. They were only conducting business via phone. As I and another client stood outside the locked door, they needed to pay with a credit card. The Temperance Hill employee simply unlocked the front door and cracked the door enough to reach out and grab their credit card. Most places are using common sense to conduct business. The location in Clarksville allow clients in with tape marks on the floor to stand 6 feet apart which meets the common sense mark. So, Temperance Hill is operating at a level of paranoia which is why I took the trailer to Good Life Storage location. The Good Life Storage location was wonderful.
Albert H
Rating:
5.0
Previous damage done to trucks should be reapplied or clearly marked
Nanette S
Rating:
5.0
nice helpful lady in the office
Thomas S
Rating:
1.0
Had to hook up myself, no help was offered
Tim M
Rating:
5.0
Customer did not leave a comment.
Kelby V
Rating:
5.0
Customer did not leave a comment.
Ronald D
Rating:
4.0
Customer did not leave a comment.
Jennifer P
Rating:
5.0
Lesley and Pat were both personable and accommodating.
ADRIENNE C
Rating:
5.0
This location was easy to find and quick to finish the rental.
JOHN R
Rating:
5.0
Customer did not leave a comment.
Terry T
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Customer did not leave a comment.
Catrina H
Rating:
5.0
Customer did not leave a comment.
Henry B
Rating:
5.0
Customer did not leave a comment.
KARY G
Rating:
4.0
Customer did not leave a comment.
JOSEPH M
Rating:
5.0
Pat and Tracy were great, the truck ran well, and the storage unit very clean. Good experience.
Michael M
Rating:
5.0
Customer did not leave a comment.
STEVEN E
Rating:
5.0
Customer did not leave a comment.
J A
Rating:
5.0
Customer did not leave a comment.
Brian S
Rating:
4.0
Customer did not leave a comment.
Lon W
Rating:
4.0
Customer did not leave a comment.
Kenneth H
Rating:
5.0
Customer did not leave a comment.
Charlotte M
Rating:
3.0
No one available to unhitch trailer from truck so I could unload truck and wouldn’t allow me to...had to drive to a couple more locations, neither “certified” to remove trailer, but thankfully one on hwy 7 willing to help me to take it off so I could finish my move!
Anjoli C
Rating:
5.0
Customer did not leave a comment.
Chris S
Rating:
3.0
Uhaul needs to come up with a system to be able to assist in lifting the tongue of the trailers to help in hooking up or unhooking from vehicle
Matthew Y
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
2.0
If you are going to rent big trailers, you should have people there to help connect them to the vehicle....the one we rented was too big for one person to lift. It had a connection that required someone strong to hook up. I, a 69 yr old woman, know a lot about hauling, but was not strong enough to do all of this and had a major incident on the highway.
this should be fixed!!!!
Jennifer R
Rating:
5.0
Love Leslie She was a big help thank you we really appreciate your help Sunday morning thank you very much ❤️
Johanna L
|
Reservation
Rating:
5.0
The most helpful agent I've encountered!
Lawrence L
Rating:
5.0
Moved in unit 41 on Saturday 4/13. I was pleased with unit
MICKEY M
|
Reservation
Rating:
1.0
No one there to help unload trailer. Third place I was sent to. Other issues I hope get resolved. Have used u haul all my life and this is the first bad experience.
Ricky B
Rating:
5.0
Customer did not leave a comment.
Lee F
Rating:
3.0
I was suppose to pick it up at S&S Storage. They didn't have it. This place had it. The woman told me she had been trying to get someone to come clean it. The cab stunk like cigerettes and was full of dried mud. The box was filthy and full of broken glass. She did get someone to sweep the glass out so I could use it. This was not this locations fault. It was either S&S Storage or U-haul!
Tom D
Rating:
3.0
Unfriendly personnel.
John P
Rating:
4.0
Very friendly and helpful.
richard b
|
Reservation
Rating:
5.0
I was unable to love Fuentes to family issues and hopefully can rent again from you guys soon!
Bambi J
|
Reservation
Rating:
5.0
Friendly people. Clean. Room to move around.
WAVERLY W
|
Overall Experience
Rating:
4.0
Personnel were friendly and helpful. Storage unit was clean and ready to move in. Disappointed the free month of storage was not available immediately at move in but would apply to the second month.
Nancy K
|
Reservation
Rating:
3.0
I dropped the trailer off at this location, but Uhaul said that wasn't the location I was directed to. I thought I had indicated my dropoff location to the pickup location.
Robert L
Rating:
5.0
This storage facility is great.
PAUL G
|
Overall Experience
Rating:
5.0
It was a great experience overall
THOMAS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David F
Rating:
5.0
Customer did not leave a comment.
Tracy L
Rating:
5.0
Staff was very friendly and accommodating.
Privacy R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Adam M
Rating:
3.0
Customer service was excellent
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WELDON G
Rating:
3.0
Decent Storage. Clean and in good location. Good security
Privacy R
|
First Impressions
Rating:
1.0
They didn't honor the $50 on time deal, the staff was not trained and didn't even have a clue about their daily duties and they couldn't even use their own computer?
Glenn G
Rating:
5.0
They where very nice and helpful and really work with me to bring the money I owe for gas the next day.
DeAngela R
Rating:
5.0
Customer did not leave a comment.
Ryan P
Rating:
5.0
Vehicle was clean and low mileage. Having a storage facility also makes it super convienent for folks like us than can't get rid of anything. JAM
J A
Rating:
5.0
Customer did not leave a comment.
CHARLES B
Rating:
5.0
Customer did not leave a comment.
Phil F
Rating:
5.0
Customer did not leave a comment.
Trish R
Rating:
5.0
A+ operation
GEORGE W
Rating:
5.0
Customer did not leave a comment.
Ronald P
Rating:
4.0
Customer did not leave a comment.
kumar p
Rating:
5.0
Customer did not leave a comment.
RONALD R
Rating:
5.0
The staff was very helpful with my rental. I had to pick up later than originally scheduled, and the staff made sure that my online reservation would not be cancelled while I took my child to the doctor. The equipment was there as promised, and the staff even helped hook it up and unhook it for me as I am not as good at backing a trailer. I would highly recommend this as your place to use for your Uhaul needs if they have the equipment you desire.
Kerri H
Rating:
5.0
It is a wonderful facility! Very nice and clean! Very helpful and nice people! Couldn`t have been better!
Privacy R
|
First Impressions
Rating:
5.0
Sales rep very helpful and polite. Units clean and secure area well lite
Privacy R
|
First Impressions
Rating:
5.0
I`ve had no problems with this facility. The units are clean. Them employees are very friendly and helpful.
Privacy R
|
First Impressions
Rating:
5.0
The person who set us up was very friendly and helpful. Had a wonderful visit, on a very rainy day. Would definitely recommend Good Life to others.
Privacy R
|
First Impressions
Rating:
5.0
Malia is so helpful and flexible am glad to have chosen the good life!
