Very Helpful and professional. Would definitely use this facility again in the future.
Marie J
Customer Reviews for The Grade Outdoor Structures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people who run the business were friendly and helpful. Would recommend them to anyone. Thanks
ROBERT SMy new go to location for U-Haul. Good folks.
Eric BExcellent service. A very helpful couple running UHaul in Saluda. Will always come back here.
LESLIE RVery friendly and helpful staff.
Gregory RPrompt, friendly service.
Gregory RTruck share does not work. No cell service in the area. Major fiasco. Fortunately the owner showed up early and we got the truck. Location is good. Just not truck share. Truck share was a disaster on both ends. Will never use it or recommend it
Richard NThey were there when the other location was not! It was a very dirty building but we got a truck…
Robert GHe offered information on a better set up with the hitch. My truck set up a little higher than normal he mentioned that it needed a drop hitch.
MARK HThe guy disconnected the trailer with causing no issues but that's as far as it goes. But other than that the place was a mess and smelt severely of smoke.
Sylvester CNasty place it smelled like urine and it was small people wasn’t so professional
Zach DNothing against this location - uhaul made an error and put me as returning the trailer at the wrong place. After two phone calls, the chat, and too much time on hold it was finally resolved. I was hung up on by one associate. As a whole, I would struggle to recommend uhaul to others because of issues like this……
Sadie GA bit frustrated as I drove less than 40 miles and put in 3 gallons of fuel. Checked the gauge and it aligned with my paperwork. When I got my invoice was charged for 4 gallons of fuel. I disagree with this charge
Christopher WDavid Gurley was very professional and answered all of my questions.Couldn’t ask for any better.Will definitely rent from him again
Billy PGood people to deal with! They came in on their day off to help us get a trailer rented. Helped us out in every way possible and went above and beyond!
scott kDavid was very helpful and flexible. Offered up lots of information, reccomendation and was willing to help out in other areas if needed.
DANIELLE PThe owners were super nice and helpful!
Rebecca CDavid went above and beyond, replying to me after hours to make sure I had dropped my rental at the proper location. He also made sure to promptly check me in online and messaged me to let me know all was good. It's great to have such prompt, polite and helpful customer service!!
TAMARA WOffice a shed filled with cigarette smoke. I was refused service and told to go to another location to return my trailer. At the other location, I was told there would be a fee and that I could return the trailer on my own. After I returned the trailer, I was called by the franchisee David and scolded for having returned the trailer at their location.
William NThe truck had no ac. The fumes and the heat from the engine was blowing up into the cab. This truck needs so work, but it got me here.
David TNothing everything was excellent
Mike BTop of the line service! This location took care of me and I had zero worries. I would use their services again.
Jesse FLocation was easy to find and get to. Having to move is stressful and everything from getting the uhaul to returning it was a breeze. Owner/manager was wonderful and helpful.
Jason GDavid will take car of you.
ken sDid not like the people that ran the suluda location
STEVE BThey were extremely helpful and friendly and highly recommended!
David LVery nice and helpful staff.
evertte bIncredibly helpful. Thank u.
wendell pHe was rude and very disrespectful. He then overcharged me and when I tried to speak to him about it, he refused to speak with me about it and when I tried to look through the contact, he kicked me off the property.
Dallas BLee was very helpful! He made suggestions. He went out of his way to accommodate my need for boxes. He even met me at a public place across town to give them to me after he picked them up from a different center. He was very easy to work with.
susan lTRUCK WAS GREAT MOVE WENT WELL OTHER THAN A MEDCICAL ISSUE AND UHAUL WAS VERY UNDERSTANDING
David GDavid was very helpful and professional. I had to go back for a second ban bc the loaders couldn’t get all my stuff in. David was very helpful in helping me select the size vehicle that I needed.
georgianne mThe location did a great job. The problem I have is that we scheduled for a different location and the rep called me at 10am to inform me we would have to go to this location which cost us 40 miles at 79 cents each and the difference in gas. I asked if they could help with that and they told that there was nothing I haul good do to help with that cost. So because of this I will consider other companies in the future
Gerald EDavid was very helpful and knowledgeable. I would recommend this location for rental
Anthony DThe owner was very helpful and friendly. 🙂
Carol SSuper awesome and helpful ! He went above and beyond to help us get moved and I am forever grateful and appreciative of him ! Thank you so much !
liz sThe customer service here was amazing. Knew exactly what I needed and went the extra mile to make sure I was taken care of. Thank you david!
jen hwould use again
greg pKeep doing what hes doing! Super knowledgeable and friendly! He handled a mess up on another location error and allowed me to leave headache free from what could have been such an aggravation and costly situation. 👍
Tyrus PStaff was very friendly.
Kenneth WNothing that I saw that needed improvement. It was an awesome experience Davis was really nice and helped us with any questions or concerns we had !! I Really recommend this place. Thanks David!!
JENNIFER NOur original location was closed - Apple Mill. They did not return our 3 calls and we were stuck. The Grade Outdoor Structures said "Come on down. We will take care of it." He parked the trailer for us and we didn't even need to give them any information. He handled it all the next day.
Betty WI cannot recommend your company for any reason given the final results of my experience with U-haul. You gave the ugliest and leaking trailer on the lot. The whole reason that I rented the enclosed trailer was due to the rain that I knew I would experience on my trip. Then, you give me a drop off address where the store was closed and not scheduled to be open for multiple days beyond my arrival. Finally, you charge me for an extra day when I returned the trailer 3 days before the due date...unbelievable!
John ZScheduling was an issue and we had to contact U Haul to rectify the issue, but it was corrected to our satisfaction
Steven HWhen i registered on-line I was quoted a rental price of $65.00. When I picked it up it ballooned to $105? Fees such as insurance, $10.00 to deliver it to a location closer to me, taxes, etc.??? The worst thing ( not your fault) is I never used it - my car wouldn't start and I had no means of pulling it up on the Transporter
Harry KDavid was very good to work with and had good recommendations.
beth hVery nice guy. Very helpful and friendly
Jada DExcellent customer service
PABLO GVery efficient transaction.The truck was clean. Good experience.
mary j