Customer Reviews for The Great Western Auto Mart
(U-Haul Neighborhood Dealer)

519 reviews

624 W Lincolnway   Cheyenne, WY 82001

(307) 637-6016

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(307) 637-6016

624 W Lincolnway
Cheyenne, WY 82001

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!

Christopher N. 
Rating:
5.0

The service was great I'll do a good recommendation

GEORGE E. 
Rating:
4.0

no problems

WILLIAM S. 
Rating:
2.0

Had no idea we could order a truck online and was kind of rude when we asked questions about the process going forward and drop off

Brentton A. 
Rating:
4.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

The U-Haul app is awful. If you're going to have an app, make it convenient and user friendly

Stanley D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LAWSON B. 
Rating:
5.0

Very professional and accommodating, especially when I needed to extend the contract beyond it's due date. Vehicle was in top maintenance condition and Rental Agent, Robyn, of the West Lincolnway office, in Cheyenne, WY, was very friendly and efficient. Would definitely choose U-Haul again, for it's great prices, equipment and personnel.

Joe D. 
Rating:
3.0

Customer did not leave a comment.

darrell D. 
Rating:
5.0

Customer did not leave a comment.

STEELE B. 
Rating:
4.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

CODY RENE C. 
Rating:
5.0

Customer did not leave a comment.

LYLE K. 
Rating:
3.0

Customer did not leave a comment.

Courtney P. 
Rating:
5.0

Customer did not leave a comment.

dennis L. 
Rating:
4.0

I was very happy with the service and the equipment I recieved. The little gal who seeves me was friendly and really helpful!

gerladine R. 
Rating:
3.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

You emailed your receipt but you used a photo app. The receipt does not print legibly using the photo program. Could you email my receipt in pdf format please? I need it for my records

richard L. 
Rating:
5.0

I found the side mirrors needed cleaning

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Dava H. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
4.0

Robin is great. Only car hauler in Cheyenne, needed repairs, Robin said she would have it ready in a couple of days and she did. 👍

John C. 
Rating:
5.0

nothin Robyn was very good to us and really good customer service

josh A. 
Rating:
4.0

Customer did not leave a comment.

GARY K. 
Rating:
3.0

Customer did not leave a comment.

Wesley G. 
Rating:
5.0

The gentleman that assisted me was knowledgeable and friendly.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Location is full of obstacles making it had to move with hitting them.

RUSSELL T. 
Rating:
4.0

Customer did not leave a comment.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

cody C. 
Rating:
4.0

Customer did not leave a comment.

LARRY ALLEN S. 
Rating:
5.0

Everything went beautifully. Other than the small restrictive parking lot, there is nothing that could have been done differently that I can think of.

Anneliese P. 
Rating:
3.0

Snow too deep to enter lot. Had to park on the street.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
3.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Do not use this location. Poor access for drop off. No help.

Kathleen G. 
Rating:
1.0

Paid way to much

keith S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

This is the place to go in Cheyenne. Great service and knowledgeable staff. Equipment was clean and ready to go. He even helped me get the trailer hooked up.

William B. 
Rating:
5.0

Everything was fine!!

John L. 
Rating:
4.0

Customer did not leave a comment.

Debra H. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

guy O. 
Rating:
5.0

Customer did not leave a comment.

guy O. 
Rating:
3.0

Computer system was completely down and it was very difficult to actually check out our equipment, we had to wait for 35 minutes or somebody figured out how to manually charge our card and complete a contact.

William H. 
Rating:
5.0

Customer did not leave a comment.

don L. 
Rating:
5.0

Drop off was quick and pain less. Very professional staff.

Taylor B. 
Rating:
5.0

Provide a long-handled window scrubber and actually clean the interior (there was mud on the floor of the cab). Thank you!

Karen G. 
Rating:
3.0

Pick up location did not have adequate stock of moving supplies or trailer tow parts (receivers, balls, etc). I had to purchase these separately at other merchants. If you just need a trailer or truck, the pick up site was fine.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
4.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
4.0

Was told a trailer would fit my truck drive a hundred miles to get my truck with car hauler and did not fit sat there four hours cause the trailer tire had a flat

rob R. 
Rating:
5.0

Really helpful and friendly

Jordyn T. 
Rating:
5.0

Customer did not leave a comment.

don L. 
Rating:
4.0

Very efficient but I wish the gentleman at the pickup was wearing a mask. I was at his desk for some time wearing my mask but he never offered to put one one.

DAVID MARVIN K. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Nothing! Was the second time we have used this location for a drop off! Super nice peeps!!

Lori F. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Tommy M. 
Rating:
5.0

The guy the helped was friendly I could laugh and joke it was nice I would back there again

ladawan L. 
Rating:
3.0

I had set the reservation for 9am and the location changed the pickup time to 330pm. When the location called and told me the later time I asked to be called if the truck was available sooner and when I picked up the truck the agent said the truck had come in the night before and her boss never told her that I wanted to be called for a sooner pick up.

Brett T. 
Rating:
1.0

Remove U-Haul dealership from these people.

George G. 
Rating:
4.0

There was a little confusion regarding he rental cost, other than that, everything was perfect.

Venus C. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
5.0

The man at this location is very kind and helpful.

Daniel C. 
Rating:
4.0

Nothing

Elbert M. 
Rating:
5.0

Customer did not leave a comment.

Joy R. 
Rating:
5.0

Customer did not leave a comment.

RUSTY R. 
Rating:
5.0

The customer service was awesome on both ends! Pick up location was well maintained and the employees were all very professional and SAFE! The drop off was on a Sunday and the agent had my receipt to me before I got home. Great job U Haul!!

Connie L. 
Rating:
3.0

Better communication on how everything works, and after hour returns.

albert B. 
Rating:
5.0

I've been using another place in town for awhile that I liked, but this one far exceeded expectations. Good job uhaul!

Bobbi H. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
4.0

Customer did not leave a comment.

Charity Ann D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Mr Grover is a wonderful gentlemen. Is kind and considerate to his customers. I will send people to him all the time in the future

DEBRA H. 
Rating:
1.0

For every concern I had, his answer was “sorry, I'm just a retailer.”

Scott P. 
Rating:
3.0

I did an after hours drop off, so I have no comments for this location.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

guy O. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

Great representation & very information gave complete instructions! I will not hesitate to use this service again! Give him 4 ****

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Stacey B. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Clifford G. 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
5.0

Very friendly and professional staff .

michael C. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

Amanda Lynn B. 
No reviews have been submitted for this location.

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