Customer Reviews for The Great Western Auto Mart
(U-Haul Neighborhood Dealer)

626 reviews

624 W Lincolnway   Cheyenne, WY 82001

(307) 637-6016

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 10 am - 2 pm
  • Wed-Sat: 10 am - 5 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(307) 637-6016

624 W Lincolnway
Cheyenne, WY 82001

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: 10 am - 2 pm
  • Wed-Sat: 10 am - 5 pm
  • Sun: 12 pm - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

good communication.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

brendin G. 
Rating:
3.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Everything was exceptional and the clerk was friendly and informative.

thomas B. 
Rating:
4.0

Customer did not leave a comment.

Dudley B. 
Rating:
3.0

Customer did not leave a comment.

Roy B. 
Rating:
3.0

The UHaul reservation process was difficult to navigate. The first location I had a reservation at closed VERY early and I wasn't given that information. What business closes at 3pm? While I appreciated the last-minute pick up at 624 W Lincolnway in Cheyenne, WY after calling customer service, it was an added stressor on myself and the attendant at the Lincolnway facility who had not been alerted I was re-routed. Please spruce up your communication with clients and rental locations. All that said, the attendant at the Lincolnway facility was professional and accommodating.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Sonja N. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

cindy H. 
Rating:
5.0

Excellent experience! Even gave a recommendation for movers that were wonderful.

LINDSEY T. 
Rating:
5.0

I received great service from the person who helped me in Cheyenne. There was someone there waiting who was quite rude to her while she was helping me. She did nothing wrong and didn't deserve to be treated that way. The person helping me handled it well. I would be happy to use this location anytime again in the future. One item of note, the reservation I made online allowed me to book a time for pickup that was after this location was supposed to close. They called and contacted me to make arrangements so I wouldn't miss my pickup time. A+ for that by the way! Also, the address on my reservation for the pick-up was incorrect, it sent me to another location in Cheyenne. That could be an opportunity for improvement in your online reservation system.

Andrew J. 
Rating:
5.0

They are so very helpful there!

David S. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Very efficient and quick drop off.

James H. 
Rating:
5.0

Customer did not leave a comment.

DAVID BRIAN R. 
Rating:
5.0

All good

ALAN B. 
Rating:
2.0

The owner was very rude. He came in did not acknowledge us. Sat down and turned on a news page on his computer. I am hard of hearing and trying to hear his employee over the talking was very hard to do.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

Vaughn K. 
Rating:
1.0

This location refused to work with me on my bill. They kept trying to charge me , overcharge me, even though I told them I spoke with uhaul.com and they agreed to reduce the final bill due to the highway being closed. They got the regional manager involved. He wouldn't even respond to me via email. HIe was worthless. I am not at all satisfied with how I was treated and will seek a remedy thru uhaul collections.

DOUGLAS M. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Everything was great.

Bryson D. 
Rating:
5.0

Customer did not leave a comment.

Json J. 
Rating:
5.0

Great place will use again

THOMAS B. 
Rating:
5.0

Excellent customer service and facility was clean and well maintained.

dennis D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Mike P. 
Rating:
4.0

Never could get in touch with pickup location

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Levi W. 
Rating:
3.0

Customer did not leave a comment.

FRANS W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL JAMES E. 
Rating:
5.0

Customer did not leave a comment.

JANET H. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
4.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Cherri V. 
Rating:
5.0

Good service lower prices would be better

STEPHEN THOMAS S. 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL C. 
Rating:
3.0

The entire web process for the 24/7 pickup process is supposed to be performed on a mobile device, but the experience was frustrating and not easy to follow. Something as simple as changing the terminology would help.

William E. 
Rating:
5.0

Great experience

STEVE ROGERS B. 
Rating:
4.0

Customer did not leave a comment.

MCCOY K. 
Rating:
3.0

5X8 trailer had no taillight on left side and no running side lights. Brake and turn signals did work. was on lot several days, was never checked over.

Gary S. 
Rating:
3.0

Make sure your computer system works.

GREGORY DEAN H. 
Rating:
5.0

If you can drive a moving truck it's the only way to to go, it saved us $10,000. Using uhaul.

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

Jean J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL JOHN T. 
Rating:
1.0

I rented a car dolly and was supposed to have it back in Cheyenne by 300. Well on my way home my best friends husband committed suicide.. she was my ride back the next day to drop off the dolly. She obviously wasn't trying to deal with uhaul so I take to the lady at this Latin and told get I had found another one for rent in Cheyenne so that the people that were gonna rent mine would still be about to get one. She told me to tell the site I dropped it off in Casper to that we had talked and it was ok if they charged me anything extra it wouldn't be more than the deposit u already paid.

SAMANTHA MARIE P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LAYLE N. 
Rating:
5.0

Small town feel. Friendly staff. Will use this location again.

Amber Joline R. 
Rating:
4.0

Very easy drop off. I didn't have to do anything

NED E K. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

JEANNE T. 
Rating:
5.0

Customer did not leave a comment.

Wade W. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Alanna K. 
Rating:
5.0

Very friendly and very helpful.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The office person is always very helpful.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RAY S. 
Rating:
5.0

Customer service was great!!

LINDA G. 
Rating:
5.0

Robyn at the great western auto mart is an exceptionally kind person who genuinely sees the best in people and certainly gives the benefit of the doubt, which is so rare. I will return to this location whenever I can just to interact with her.

JENILARA O. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Friendly and efficient. And no dead body in the trailer! ;-)

TONY K. 
Rating:
4.0

We had no issues. Which is rare!! Thank you. Everything was smooth and seamless.

Matt B. 
Rating:
5.0

The woman that assiisted us was pleasant, easy to communicate with and very knowledgeable. She was wonderful in helping us and understood what we needed. Thank you woman in Cheyenne from Sturgess to NM🎂👍👍👍👍

HIEDI F. 
Rating:
4.0

No one was there.

JEFFREY P. 
Rating:
3.0

Truck needs maintenance. Alignment was off shocks need replaced bounced n wobbled all over wont stay on road have to drive with 2 hands to hold it still.

Lorraine P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH HAWLEY M. 
Rating:
4.0

There should be a user manual that explains all the buttons on the dashboard.

PEGGY J. 
Rating:
5.0

They had everything ready and waiting for my arrival..... paper work went smoothly. They hooked up the trailer and checked out the lights and hitch a 2nd time and I was on my way! Great Service!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
2.0

Dropped off truck to a locked and empty facility. 15 mins later a lady showed up, went in, relooked the door and then waited until we finally did the do it yourself drop off on the phone. Once we put the key in the drop box and headed to our car, she reappeared but never spoke to us at all.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

MAXWELL F. 
Rating:
5.0

After having to rent a truck in Colorado only 2 weeks before and having a terrible experience! I found this location so pleasant and friendly! Definitely an way better location staff and experience!!!!

Penelope J. 
Rating:
3.0

Customer did not leave a comment.

Tricia W. 
Rating:
3.0

Was closed when I tried to return truck and it was before I was told they would close. Waited on the phone for 45 minutes to talk to usual to straighten out charges

LOIS D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

Robyn was a fantastic service representative. She went way above and beyond her duty. She was very professional & Friendly. She made our rental very easy and accomadating. We will definitely go back. I recommend this U-Haul 100%.

BERNADETTE M. 
Rating:
5.0

Make sure you have all that is needed with you in order to rent a trailer which in all honesty isn't much Have your: driver's license ID, insurance, and your vehicle. See not much to ask for is it? One last and super important detail make sure there is a representative present when renting Trailers. I recently had rented a trailer at this location and let me be the first to tell you there is no other location that will give you the same Custmer service, attention and respect. They are beyond great here. An no this isn't some paid review. I have no relations or business enticement with them I just had used them befor to rent a trailer and my experience was great. Colorado Fencing Services stands by our honest opinion on this U-Haul location

Jason A. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

MARK ALLAN B. 
Rating:
4.0

The lady was awesome and got my stuff with ease. Good experience with the local location in Wyoming.

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

Jason V. 
Rating:
4.0

Customer did not leave a comment.

LONNIE K. 
Rating:
5.0

Customer did not leave a comment.

TRACI MARIE F. 
Rating:
1.0

The staff was not friendly, and the lot was too full. It was difficult to return the trailer.

Brandi O. 
Rating:
5.0

Very quick and efficient. She was very busy when I returned, but was very accommodating. She processed our contract and sent us a receipt within the hour.

Robert Dean V. 
Rating:
5.0

Customer did not leave a comment.

HOPE DEEANN M. 
Rating:
4.0

Customer did not leave a comment.

Lonnie K. 
Rating:
3.0

The truck was really dirty inside and out.

TIMOTHY C. 
Rating:
1.0

Keep reservations. Know what you are talking about. Be professional. Simple things yet none of them happened

KIRSTEN H. 
Rating:
4.0

Customer did not leave a comment.

abraham B. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Thank you U-Haul for helping make our move a seamless experience!

DAVID MARVIN K. 
Rating:
5.0

Alex at north ft collins did great

Joni M. 
Rating:
5.0

The woman who coordinated our pick up was SUPER helpful. UHauls in the Ft Collins, CO area were not as helpful. We needed to drive an hour each way to get the equipment we wanted but it was an option we were willing to take to get the equipment we needed.

Susan C. 
Rating:
3.0

Out of the way; small loading lot; equipment was not cleaned and had a leak in the patched roof. Divets and potholes in the parking lot and poor road maintenance.

KENDALL Y. 
No reviews have been submitted for this location.

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