Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing great place great people friendly and very helpful
Morgan Johnson
Rating:
4.0
When paid for the dolley no one said anything about a deposit. The receipt showed nothing about a deposit
mark dudley
Rating:
5.0
Horse Shack provides excellent service
Charles Fox
Rating:
5.0
Customer did not leave a comment.
NATHAN BELFORD
Rating:
4.0
Customer did not leave a comment.
James Europa
Rating:
5.0
Customer did not leave a comment.
Denis Terven
Rating:
5.0
Nothing! It was professionally and easily done! Go U-HAUL! It was a great experience and cheaper than any other was I found on line!
Jeanette ShullHeasley
Rating:
5.0
Customer did not leave a comment.
Sarah Dunn
Rating:
5.0
Customer did not leave a comment.
Bryan Elders
Rating:
5.0
Not a thing. The staff were very friendly and knowledgeable which made the experience quick and enjoyable. I will definitely use this location for any future U-Haul needs.
Douglas Shepherd
Rating:
5.0
Customer did not leave a comment.
Kyle Scott
Rating:
3.0
Customer did not leave a comment.
Diane TABORN
Rating:
3.0
Customer did not leave a comment.
JAMES EUROPA
Rating:
5.0
Customer did not leave a comment.
Diane Catomer
Rating:
4.0
Customer did not leave a comment.
JAMES EUROPA
Rating:
4.0
Customer did not leave a comment.
JAMES EUROPA
Rating:
5.0
Nice people...
mike MCkinniesj
Rating:
5.0
I always enjoy using the vendor. She is excellent and makes the transaction enjoyable.
Charles Fox
Rating:
5.0
Customer did not leave a comment.
Mike Sirach
Rating:
5.0
QUick and easy. No problems.
kathryn delucia
Rating:
5.0
Customer did not leave a comment.
James Europa
Rating:
5.0
Customer did not leave a comment.
Charles Fox
Rating:
5.0
Customer did not leave a comment.
BRIAN LANG
Rating:
5.0
Customer did not leave a comment.
Scott Rich
Rating:
4.0
Customer did not leave a comment.
JAMES EUROPA
Rating:
5.0
Customer did not leave a comment.
Douglas Shepherd
Rating:
4.0
Customer did not leave a comment.
Jim Fehrenbacher
Rating:
5.0
I always try to use this location, they go above and beyond to help their customers.
Charles Fox
Rating:
5.0
Awesome crew here
brett stricklin
Rating:
5.0
Customer did not leave a comment.
Michael Mc Kinnies
Rating:
1.0
Customer did not leave a comment.
christopher tedford
Rating:
5.0
Very pleased with my service, and drop off, employees was very helpful
robert clark
Rating:
5.0
Customer did not leave a comment.
John owen
Rating:
5.0
They were great.
James Hill
Rating:
5.0
I paid 103$ in gas because the gas gage on the U-Haul I used didn't register until it was fuel
Matthew Vinyard
Rating:
5.0
Very nice. Only took a few minutes to drop it off
Robert Schumann
Rating:
4.0
Customer did not leave a comment.
KARA DOAN
Rating:
5.0
Customer did not leave a comment.
eric livingston
Rating:
5.0
Would recommend the horse shack to anyone needing U-Haul services. They was very nice, and very easy in and out. Thanks horse shack
mary patrick
Rating:
5.0
Customer did not leave a comment.
Michael Shouse
Rating:
3.0
Customer did not leave a comment.
Lovely Foster
Rating:
5.0
Have used them several times in the past and she is excellent
James Alexander
Rating:
5.0
Stephanie was very helpful. She really explained everything well. Will use again. Highly recommend!!
Rebecca taborn
Rating:
4.0
Had to drop off while store was closed but easy to find and when I called the next day they were helpful and let me know the trailer was there and already checked in.
RYAN STONE
Rating:
5.0
Customer did not leave a comment.
Wendy DalMonte
Rating:
5.0
It was quick and easy
Roy Carrillo
Rating:
5.0
Customer did not leave a comment.
Wendy DalMonte
Rating:
5.0
Customer did not leave a comment.
Don nave
Rating:
5.0
Customer did not leave a comment.
derrick moscardelli
Rating:
5.0
Lady was very helpful great overall experience
Lucas holbrook
Rating:
3.0
Customer did not leave a comment.
Kevin Ellis
Rating:
4.0
…
James Alexander
Rating:
5.0
Customer did not leave a comment.
Andrew Fehrenbacher
Rating:
5.0
Wonderful customer service. Everyone was very helpful and polite. Would absolutely use them again if I needed this type of service.
kathy faulkner
Rating:
5.0
Customer did not leave a comment.
Clay Nolen
Rating:
4.0
Customer did not leave a comment.
Sara Simpson
Rating:
5.0
When I need to move again, I would not hesitate to use this location.
Leo Rowen
Rating:
5.0
I will be happy to be a return customer.
Leo Rowen
Rating:
5.0
Customer did not leave a comment.
Ryne Stewart
Rating:
5.0
The young woman that helped us here was very friendly and very efficient. She was helping another customer when I arrived but greeted me with a smile. She took care of my rental drop off quickly and professionally and sent the final paperwork to my email right away.
Denise Hendricks
Rating:
5.0
Customer did not leave a comment.
Patricia atwood
Rating:
5.0
Customer did not leave a comment.
Jessie Pegg
Rating:
5.0
Not to minimize, but just your usual well maintained friendly U Haul store.
Leo Rowen
Rating:
5.0
Customer did not leave a comment.
Don nave
Rating:
5.0
Customer did not leave a comment.
Sherrie frailey
Rating:
5.0
Customer did not leave a comment.
David Summers
Rating:
5.0
Customer did not leave a comment.
Christine Williams
Rating:
5.0
We rented a 10 foot to move my daughter n her boyfriend back home. The lady of Horse Shack was very nice great customer service. As was the gentleman at Marshall's Storage in Olney where we returned it. Uhaul reserve was very easy online. Transaction went very smoothly. Will use again if ever needed.
Tina Vincent
Rating:
5.0
Customer did not leave a comment.
Jodi Stafford
Rating:
5.0
Customer did not leave a comment.
april vela
Rating:
5.0
Customer did not leave a comment.
Stephanie Mccarty
Rating:
3.0
Customer did not leave a comment.
COLLEEN SANDERS
Rating:
5.0
Customer did not leave a comment.
chasity berlin
Rating:
1.0
I toll the lady that it was going to be 143 mile she put down 119 mile. Before I went to get the truck I drive the route I had to take. So I would know how min mile I would have to drive. I took this sign back in and ask dose this stay in the truck she said yes. It was in my way. Whe I rent a truck I don't need suff in the front with me or stuff that in the truck.
Thank you
Charles Paisley SR
CHARLES PAISLEY
Rating:
5.0
Customer did not leave a comment.
JOSEPH MARCHESSAULT
Rating:
5.0
Customer did not leave a comment.
LYLE FALKENBERRY
Rating:
5.0
Customer did not leave a comment.
Steven Coen
Rating:
5.0
Customer did not leave a comment.
MARK VOUGHT
Rating:
5.0
Absolutely fantastic experience. Service was great and equipment performed remarkably.
JOSEPH DEMICHIEL
Rating:
5.0
Customer did not leave a comment.
thomas gentry
Rating:
5.0
Customer did not leave a comment.
ROBERT LEHMAN
Rating:
5.0
Customer did not leave a comment.
Lauren Keating
Rating:
5.0
Customer did not leave a comment.
MICHAEL MALONEY
Rating:
5.0
Customer did not leave a comment.
JEAN HANKINS
Rating:
5.0
I was very pleased and would recommend this u haul location to family and friends
william Keating
Rating:
5.0
The lady/owner at the Horseshack was great!!!!
Returning truck after hours is a joke! The website/app sucks! It took over a hour to return!
Jason Roberts
Rating:
5.0
Customer did not leave a comment.
Thomas Corkern
Rating:
3.0
Customer did not leave a comment.
David Landis
Rating:
5.0
Very friendly. Met me as I pulled up. Quick exchange. Very friendly.
ROBBY NOURIE
Rating:
5.0
Customer did not leave a comment.
Daniel Bresnen
Rating:
3.0
Customer did not leave a comment.
Larry Jones
Rating:
5.0
Stephanie was most helpful
Cletus Fitzgerald
Rating:
5.0
Customer did not leave a comment.
Adam Kilgore
Rating:
3.0
Customer did not leave a comment.
michael GALL
Rating:
5.0
Can't think of anything.
Jesse Brooks
Rating:
3.0
Cheaper milage if people put the amount of gas they took it on brought back