Customer Reviews for The Jones Boys
(U-Haul Neighborhood Dealer)

946 reviews

1111 Mascoutah Ave   Belleville, IL 62220
(& Hwy 177)

(618) 236-2079

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 236-2079

1111 Mascoutah Ave
Belleville, IL 62220
(& Hwy 177)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employee assisted with hooking the trailer up and showed me how to do it.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
4.0

Have a pickup truck

darwin W. 
Rating:
5.0

Customer did not leave a comment.

tyler R. 
Rating:
1.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

LIBORIO R. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
3.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

The staff was very friendly and helpful at this location.

Jennifer V. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE K. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Erin J. 
Rating:
4.0

Nothing

Sylvester W. 
Rating:
5.0

Super friendly. Staff was great at getting everything set up.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Shelly S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Friendly, informative service.

Raymond S. 
Rating:
5.0

The location was easy to work with, friendly and overall helpful.

lisa S. 
Rating:
4.0

Customer did not leave a comment.

jack B. 
Rating:
5.0

I really enjoyed the mobile pick up process. Getting my uhaul was super simple and quick. The equipment was in excellent condition and the overall experience was fantastic!!

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Kenyata V. 
Rating:
2.0

There was only a quarter of a tank of fuel in the truck, I was charged for fuel and had to fuel it at the pump as well.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Brad I. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
4.0

Staff was very friendly and helpful

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

ARLEN G. 
Rating:
5.0

I came to the location and it was close. I am sure that they would have provided me with excellent customer service.

TOTTWESLEY M. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

LAURIE R. 
Rating:
5.0

Customer did not leave a comment.

CANDACE M. 
Rating:
4.0

Customer did not leave a comment.

Philip S. 
Rating:
1.0

The lock would not unlock without help even with the correct password. The paid for accessories were not in the truck

Tracy L. 
Rating:
3.0

Customer did not leave a comment.

Colin S. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

I couldn't believe how expensive the trip cost. I will definitely shop around next time. I chose this business because of location.

JAMES R. 
Rating:
5.0

Nothing, incredible service all around

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

I appreciate helping through the rental Process and educating me on the safety And operation of the dolly. Keep up The good work with your staff. Thanks you

Jerry B. 
Rating:
5.0

Everything went great and the employees there were great. They did everything to make our move less stressful and we thank them very much.

Carol K. 
Rating:
5.0

Nothing. Everyone there very friendly and helpful Excellent experience !

Larry H. 
Rating:
5.0

Outstanding service very pleasant experience

Lee W. 
Rating:
5.0

The process was very easy and everyone that I worked with was very helpful and friendly.

David H. 
Rating:
5.0

Customer did not leave a comment.

winthurp K. 
Rating:
5.0

Excellent service all around

AARON S. 
Rating:
5.0

more people to attend customer for U-Haul excellent place just need more people

Martin C. 
Rating:
4.0

The guy on the lot setting me up on the truck was very nice & helpful ,he explained everything ,on the other hand The (Older)lady inside wasn't the friendliest,could not joke around with her ,needs more sense of humor ..

Robert T. 
Rating:
4.0

Granted it was raining at the time of the move but my truck was leaking water into the cabin and wetting all boxes that where placed on the shelf portion of the truck. I took pictures and was very disappointed but this location made it right without having too(contract claus). They gave a $30 credit and that was a good thing.

Luis V. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Just keep doing what you been doing

MARQUEZ S. 
Rating:
5.0

Excellent service. Employee, Mr. Kraft, was extremely helpful and deserves a pat on the back. Please see that he gets that!

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
3.0

Customer did not leave a comment.

Shelby E. 
Rating:
5.0

Customer did not leave a comment.

DICK C. 
Rating:
5.0

Great customer service. Easy to work with. They do what they say they will do.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA J. 
Rating:
1.0

These guys steal actually. Charged me for a fuel level that was dishonest of the reading. Had receipts and the odometer even validated the scheme. Rent here at your own risk. UHual even disclaims the behaviour. White people do anything for a check......The world is there's-Ha

Connell B. 
Rating:
3.0

Very user unfriendly process for self check-in and return. Recommend only rent when location is open.

Michael S. 
Rating:
3.0

Mobile phone pick up was slow and took an additional 30 minutes to pick up and drop off

Kayleigh C. 
Rating:
3.0

Customer did not leave a comment.

Lamont K. 
Rating:
1.0

I declined the safemove and the guy still added it to my bill which is unfair to me as a customer so he ripped me off for $14 that's not right

SELENTHIA H. 
Rating:
5.0

Customer did not leave a comment.

TINIKIA M. 
Rating:
5.0

Excellent service thanks very much!

James L. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Mel W. 
Rating:
5.0

Everything was fine. Check in and drop off was very easy and efficient. The quality of the 26" truck was great.

ROBERT S. 
Rating:
3.0

Dropped off after hours at night which was really a nice convenience to offer - however the lot is not lit which made taking the required pictures difficult and we hit a major pothole near the entrance on the way out :(

James L. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
2.0

The location was closed, so had to get dolly at another location and then the place Uhaul told us to go to was closed so we had to waste more time to find a dolly.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Great people!

Dick C. 
Rating:
3.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

The experience I had with Jones Boys was really great. Excellent service.

Anthony E. 
Rating:
5.0

Very strong social distancing measures. Did not make the experience unpleasant.

William R. 
Rating:
5.0

Very friendly people. I'll recommend them to my friends and family.

Novia B. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
4.0

Customer did not leave a comment.

Priscilla R. 
Rating:
5.0

Customer did not leave a comment.

stuart L. 
Rating:
4.0

I had to pick up from a different, further location than I had originally requested.

L D. 
Rating:
5.0

Customer did not leave a comment.

Jermyn P. 
Rating:
5.0

Kate and Ron were both so very helpful. They made the entire experience so much less stressful - moving is not fun - but they did everything they could to make it easier. They were patient answering all our questions and Ron was really helpful with the towing portion. We would recommend them without hesitation!

Michael J. 
Rating:
3.0

The truck was not taken care of and needed gas way more often than it should. It made awful noises the entire time and when we complained we got a shrug and were told too bad if you want something else you have to pay for an upgrade. It didn't make it the entire trip it was a waste of $700.

michael B. 
Rating:
5.0

They were very nice and helpful. They explained things well, too.

Madrigal B. 
Rating:
5.0

Very nice staff

Gary W. 
Rating:
5.0

Customer did not leave a comment.

NOAH W. 
Rating:
1.0

I only drove less than 50 miles but was charged for 125 miles. The town I drove in is only 20 miles across. I believe i was charge for the mileage of the cargo van that I didn't rent.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Staff seemed unfamiliar with the process (or maybe it's just Uhaul's crappy system that made their job difficult) so it took me 45 min to get on the road. Also not happy with UHaul making me drive to multiple locations to pick up gear. Wasted two hours of my day where I was supposed to be packing before the rain started. Phone CS rep was terse and indifferent. Would not recommend UHaul due to this.

Benjamin M. 
Rating:
5.0

Best location in Belleville to rent from, and very easy pickup/drop-off.

Robert N. 
Rating:
5.0

The workers were so friendly and they re an excellent. Thanks for their service

Nora R. 
No reviews have been submitted for this location.

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