Customer Reviews for The Liquor Bottle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Liquor Bottle

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Josette A.
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The cashier working that night, an older man, was rude and cruel. He made it seem like I was an inconvenience and a nuisance. He seemed like he hated his job and people, but he seemed chipper when I got out of his way so he could be on his phone. I would never go back there.

Sebastian P.
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This was the worst experience. My reservation was cancelled the night before without notice. I had to call and get another reservation, that reservation was approved and they sent me the location. When I get there at the time I was given the store was still closed. I wait 20 min and finally call the customer service rep and they tell me they can't get in contact with the owner, so they send me to another location. When I get to the other location the battery on the truck is dead and have to wait for the mechanic to charge the battery.... my reservation that once was at 8am and got cancelled without notice, it is now 10:45am and I'm still waiting. The owner then tells me to wait 5 min for the battery to charge. Once I get in the vehicle I see the stabilitrak light is on, he tells me don't worry about it (i think to myself I don't think sensors come on for no reason). Finally get the truck... On my way to turn the truck in, the battery dies and i have to jump it with my own vehicle. I used the truck for less then 3, filled it back up to where it was at when I picked the vehicle up and they have the audacity to charge me an additional $60 for fuel and filling it back up when I left the fuel tank the way I received it. I have pictures to prove it, these guys are scammers and only want your money even tho the equipment being rented isn't up to par.

Jamie B.
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The gentleman behind the counter,to say the least was nice and let Me ask questions.

Pedram D.
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The problem is not within the locations; it's within the company where they overcharge you for time, miles, gas, etc. I'm not a happy customer. Charging $57 other than $237 was not a fair deal!

Manuel M.
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I wasted time trying to get a lock off that wasn't taken off prior to me getting the trailer. Didn't get to do what I needed to do. Very upset I basically wasted 80 dollars for nothing.

Alejandro G.
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was easy to use and return.. good customer service

Nikole V.
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Honestly need to lower your prices, crazy expensive and should let someone know about the $30 rental charge before renting.

Roberto L.
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The only issue was that I reserved a dollie in advance for the move and when I got to the place personnel said he ran out.

DANIEL C.
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Your truck has horrible horrible gas mileage. I just needed to move an up right piano. Maybe 200 lbs. Wanted a trailer and on a time crunch. 13.1 gallons of gas in 30 miles...2 miles to the gallon on an empty truck....FML lesson learned.

Hernan A.
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Customer did not leave a comment.

Nolen H.
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Have the vehicle/truck reservations on your website/mobile app updated to you in store locations. Arrive and my reservation wasn't ready at the location. I had to waste more time and gas money to acquire my service. Overall, worst experience ever and I used U Haul before. And didnt put a designated drop off location on the contact and was unclear with contract details in. Terrible third party.

Eva S.
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Tight small space on a busy narrow street. A challenge to back-in but the liquor store clerk got in and backed it up. He was very helpful.

mercedes C.
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The car was almost brand new and had little mileage. The problem is that we were charged for twice the mileage. From the U-Haul location to San Diego State University was 11 miles. We did a round trip. This should have been 22 miles. The U-Haul location is a block away from my house. After unloading the equipment I went to the nearest gas station. Let's add 5 miles, this is being very generous with the miles. At most 22+5 is 27 miles. We were charged for 50 miles. There is absolutely no way we used 50 miles. When we arrived , the paper documents said we would be given a U-Haul with the gas tank already filled at 5/8. But I took a picture of the car before we used it and the gas was at half tank. Not only were we charged double the miles, but we filled the tank to 5/8, when it wasn't given to us at 5/8. I was disappointed to be taken advantage of during this pandemic. A 50 dollar extra charge for miles and gas that we didn't use may not seem a lot to some people, but with two daughters in university and a husband in furlough, we can't afford this.

Joel J.
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Customer did not leave a comment.

Marko A.
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Customer did not leave a comment.

Jared T.
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Needs better drop off access,own was helpful

Guy B.
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Customer did not leave a comment.

Kathy I.
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Customer did not leave a comment.

Jerry W.
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Location in a neighborhood, on a busy street, on a hill. To drop trailer had to block traffic, back over a curb, across a sidewalk, through a narrow gate, down a steep hill. A person not used to backing trailers could not have done it.

Ashley S.
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The guy had no idea what he was doing left my fiancee to figure out how to connect rhe trailer on her own location was hard to find due to very little signs around and the driveway was very steep and caused damage to the bumper of our car

Anthony P.
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Customer did not leave a comment.

leticia G.
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The uhaul representative at the National City location was very helpful, he showed us how to hook up our transport since it was our 1st time doing this. I would definitely recommend this place. ??

Ernest V.
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I had some trouble with the mileage out. The truck had 21 extra miles then what was on the contract. I tried to get a new contract, I also phoned customer service. Who told me they annotated it but, when I returned the truck those notes were not there. I had to explain everything all over at the drop off location. I was helped at that point. Inside the truck was dirty at pick up.

Danielle D.
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The owner at The Liquor Bottle was very new as a new owner and was unfamiliar with your system but he was very professional in the way he handled the matter even though it took an hour. His location needs to be improved for trailer access. I had to put the Suburban in 4 Wheel drive to exit his steep access.

No reviews have been submitted for this location.

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