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John C
Customer Reviews for The Lofty Nest Consignment and Thrift Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s simply amazing
Decourious jThe process was perfect it’s just the mileage rate is too expensive
Latrina CThe location was so far from my town 40 minutes drive and they don’t answer any phone call and no customer service it all up make go twice on the week and no help So I still drop my triller off. And I have some pics as proof
Ahmed MThe Manager, Ms Ruby was so helpful and courteous; it was a pleasant experience.
maurice cVery friendly and she work with you
Portia WNothing, the place was neat and clean and agent was wonderful!
Carl SGreat convenient location for us to pick up a local TRUCK. Ruby did a great job for us! Thank you, Ruby. We will be back!
Marilyn SService was great. I will use them again and recommend to my family and friends
Lorenzo WBusiness was closed at 11:45 am when I dropped the vehicle off. Checked back in on 13.37 pm . Overcharged on the rental. Charged an additional $217.26. I should have gotten a refund for 28.3 miles.
Deborah HGreat service.
John PGreat customer service!
Alex KThe associate that helped us was very nice and helpful. The truck was not cleaned or sanitized. She told us that she didn’t have anyone to clean it or sanitized it.
jimmy hN/a.
Robert CSame as my comment above
kenneth wI had to go a extra 90 mile out the way to get a truck. My first reservation we got there 30 min before time and the dude was close the close was to close at 1 4pm we made there at 12 .We call to get him to open the store so we could go he refuse . So we had to call and made another reservation with was extra 50 out my way . Plus the uhaul person I call didn’t try to solve the problem just sent me to another place. There was no customer satisfaction. I end up leaving late and had to call in to work because I had to load the truck and leave left to get back home
carlos wNo one was there when we dropped off trailer just had number to call but did not answer or call back.
doug mdidn't have any contact with any personnel - the phone # listed is not a working #. found a # posted on the door of the building, called and was told to just leave equipment in front of building with the other u-haul equipment. very unprofessional. i took pix showing drop off situation.
Susan WFriendly staff!
Marvin SNice and friendly. Had what I needed. Thanks!
JOHN LThe Location where I picked / dropped off was great. Owner was very helpful. The overall experience was not so good. I reserved a trailer multiple days in advance and I was not contacted by the original location to confirm the pickup time and location. I had to call them only to find out that the trailer that was scheduled to arrive at their location was rerouted to a busier market. Just so happens hat it's the market that I live in but specifically avoided due to scarcity of equipment. Had to drive an additional 30 minutes (total 1 hour) out of the way to pick up and drop off. The personnel that I dealt with was friendly and they have promised to give me the $50 as part of the guarantee program. Overall satisfied and will rent again but need work on keeping trailers for those who have a reservation. Thanks!
David AGreat customer service and just really good people!
GREGORY GThe equipment was of no use for us, and was returned to the same location , same evening. Unfortunately was not safe for moving the auto. Too low to the ground from the moment we left the Uhaul location, but we hoped once the car will be on it would balance. Unfortunately it did not. Almost a week now, I am calling Uhaul head office and the location where we returned the equipment and no resolution was provided, or credit.
ioana cVery kind staff. I dealt with a tall, Black guy. I forgot his name, but he was very helpful!
SAMANTHA H