Customer Reviews for The Lucky Fin
(U-Haul Neighborhood Dealer)

438 reviews

11 Vermeer Rd   Pella, IA 50219

(641) 628-1392

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(641) 628-1392

11 Vermeer Rd
Pella, IA 50219

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MICHEAL C. 
Rating:
3.0

Even though it was a Friday morning the office was closed. The box with our key had no key. We wasted a lot of time trying to finally get a truck. We will not use this Uhaul again as the experience was awful. Brenda Hugen

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Leon P. 
Rating:
5.0

Quite helpful in getting me the right-sized truck. While there was a little mileage mix-up, this was taken care of quickly and efficiently. Thanks!

Mary A. 
Rating:
5.0

Customer did not leave a comment.

MaRenz B. 
Rating:
4.0

Customer did not leave a comment.

GREG W. 
Rating:
3.0

Customer did not leave a comment.

Shaun H. 
Rating:
5.0

Customer did not leave a comment.

Beverly K. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Mason O. 
Rating:
5.0

Customer did not leave a comment.

Austin K. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Owner is excellent with customer service. Worked with me to move my pickup date.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The online pick up thing was a little overwhelming but I managed but overall it was a good experience

Terry S. 
Rating:
5.0

Excellent customer service, contacted me several times to keep me updated on rental status.

Michael H. 
Rating:
3.0

nice service, very slow

Darbee F. 
Rating:
5.0

For a short trip I was rather low on fuel when I finished my run. Fuel was under half, and I was almost on the Empty line when I was ready to head back to add gas and head back to drop off truck. Good truck.

Harold V. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Merle D. 
Rating:
5.0

Really as courteous & professional as the pickup location

PURVIS M. 
Rating:
5.0

Gentlemen on the phone was patient & so helpful during a crisis and got us taken care of. He is Rockstar

richard S. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
4.0

Make your online reservation more user friendly for checking back in a vehicle I was running all over taking pictures of everything only to have them not register so we had to start again.

Wayne V. 
Rating:
5.0

Awesome employee who is very knowledgeable and friendly.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

JEANNE V. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

The process worked very well. The Lucky Finn is a great U-haul experience.

John S. 
Rating:
3.0

Customer did not leave a comment.

CALUDIA F. 
Rating:
3.0

Customer did not leave a comment.

Wayne V. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Chase C. 
Rating:
5.0

Older facility but well maintained with kind and helpful staff.

JARRYD V. 
Rating:
3.0

we reserved a 10 foot truck in Coralville, Iowa. two days before our move we were told they didn't have any trucks, so we had to pick one up in Pella and pay an additional $25 in gas.This is my main complaint about U-Haul. You reseve a truck and then right before you need it, it is not avaiable. This has happened to us several times.

Kathy P. 
Rating:
3.0

Customer did not leave a comment.

Ricky D. 
Rating:
4.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Very friendly and helpful, will be renting from again soon!

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Loretta E. 
Rating:
5.0

Everything went smooth, Bob the owner runs a great business!!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Staff at the pick up location was very helpful. Also assisted if connecting to the trailer and confirming that all warning /marker lights were working. Super friendly staff

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Didn't have any contact with the people, dropped after hours. I called to make sure they found the trailer, and they were very pleasant over the phone.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Rene J. 
Rating:
5.0

Customer did not leave a comment.

Harold V. 
Rating:
4.0

LOcation was closed when I returned the truck.

Wesley W. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Excellent customer service. Thank you!

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah C. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Tessa J. 
Rating:
5.0

Very nice people

Jeremy N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Shon P. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

Fredrick H. 
Rating:
5.0

Ready for my drop off. Helped with parking unit!

Harry E. 
Rating:
3.0

Customer did not leave a comment.

Clare L. 
Rating:
5.0

Customer did not leave a comment.

Laurie F. 
Rating:
3.0

Would not recommend because had to drive 2 hours out of my way to pick up a reservation that was made in Des Moines.

Edward P. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Employees helpful and prepared for truck pickup. Return was handled quickly and receipt sent by email was nice plus.

Harry E. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Online check-out wasn't working.

Aaron F. 
Rating:
4.0

not much, just get the charges correct

Zachary V. 
Rating:
5.0

Customer did not leave a comment.

LAVERN S. 
Rating:
5.0

Customer did not leave a comment.

Kurt F. 
Rating:
5.0

Very friendly staff, excellent to work with.

Randy W. 
Rating:
5.0

Easy folks to work with. Everything went quite smoothly!

Douglas B. 
Rating:
3.0

The vehicle needs realigned very badly. Also the equipment we requested so not in the U-Haul and we were unable to get ahold of anyone to get it taken care of.

Ellie B. 
Rating:
4.0

Nice people. Helpful and friendly.

AARON B. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

I have rented U-haul trucks, trailers and equipment across the country. This location is by far the cleanest and easiest to work with. Great experience.

Gregory T. 
Rating:
5.0

Very accommodating service with a great selection of trailers, trucks and supplies available. I highly recommend this location!

David R. 
Rating:
5.0

Customer did not leave a comment.

Dewey G. 
Rating:
5.0

Customer did not leave a comment.

Kris R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very friendly and helpful with return

Peter C. 
Rating:
5.0

Very friendly and helpful!!

Charles M. 
Rating:
1.0

Was charged extra for going over my miles! It was my fault for not comparing what the odometer actually said vs the contract. It's a complete scam to get more money out of customers. I would not recommend the Pella, IA location to anyone. Complete scam! Charged me more up front for BS, and then on the back end for going over my miles. Total trip was under 200 miles and had a 225 mile allowance. All of a sudden I drove 248 miles? Crazy! Scam!

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Kenrick B. 
Rating:
3.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Heyuan C. 
Rating:
5.0

thanks again

Richard R. 
No reviews have been submitted for this location.

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