Customer Reviews for The Lucky Fin
(U-Haul Neighborhood Dealer)

489 reviews

11 Vermeer Rd   Pella, IA 50219

(641) 628-1392

Hours

  • Mon–Fri
    8:30 am–6 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(641) 628-1392

11 Vermeer Rd
Pella, IA 50219

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–6 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

It was quick and easy and drop off was as well.

John H. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Curtis H. 
Rating:
1.0

I got charged 300 extra damn dollars than I was supposed to, putting my account in the hole. The entire process was a shit show and neither r the app or website worked. I spent an hour STARTING AT 11:30 PM(AT NIGHT SINCE Y'ALL ARE TOO STUPID TO REALIZE AHHRJING ELSE) trying to check out the u haul I planned for a month on. There's a whole nother part of the story I ain't gonna go into for the simple fact this should be enough to get ur head out of ur asses.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
4.0

Cleaning up the exterior of the location would improve its appearance and professionalism.

Bob Z. 
Rating:
5.0

Everything was 100% satisfactory. I enjoyed working with them and they went over everything very well.

Lorraine T. 
Rating:
5.0

Bob was fantastic! Had us on our way in no time.

Pegger O. 
Rating:
4.0

The staff at the Pella location were nice. The alignment on the truck was off pretty bad. The Ford symbol on the steering wheel was at a 45 degree angle when driving straight down the road. The driver's side tail light was also out. The truck was clean overall but the alignment and tail light were a concern for a 4.5 hour drive.

Adam L. 
Rating:
4.0

Customer did not leave a comment.

Fred H. 
Rating:
3.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
2.0

Lights on trailer went out halfway through road trip. Extended our trip by an additional day. Extra money spent that we weren't planning on spending because of faulty trailer.

Chardonnay T. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Super service. Very pleasant & friendly staff.

Frank M. 
Rating:
5.0

Very nice guy working there. Rented several times from uhaul and this is probably the best location I've dealt with. Easy access, very well maintained property and equipment, and quick service in and out.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

dave T. 
Rating:
4.0

Customer did not leave a comment.

Tom V. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Drop off fine-

Dan F. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Brad V. 
Rating:
5.0

Customer did not leave a comment.

Rory C. 
Rating:
3.0

The parking lot was gravel and muddy. I shared with the guy at the drop off location about how dirty the truck was and he said U-haul can't keep the trucks (even the interior clean) in the spring weather. He didn't even want to hear about using the clorox wipes. This guy knew more than anyone else about cleanliness and U-haul trucks. He sure didn't impress me with his listening skills.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

kurt R. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
4.0

N/A.

Chyanne L. 
Rating:
5.0

Customer did not leave a comment.

Brendan F. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
3.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

I had ordered moving blankets but this location didn't have any. Other than that, everything worked out great!

Suzanne A. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Place was great. Truck was clean and ready.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

Mathew M. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

JENI C. 
Rating:
3.0

I was told the chains were not connected correctly when I dropped it off.

Mark R. 
Rating:
5.0

Super quick and easy return process.

Nick R. 
Rating:
5.0

Super easy drop off for both of my vehicles.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
3.0

I think the trucks should come with a full tank of gas so I don't have to figure out how much gas I need to put in it when I drop it off. It would be easier to just return the truck full of gas also.

Jim O. 
Rating:
4.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

MICHEAL C. 
Rating:
3.0

Even though it was a Friday morning the office was closed. The box with our key had no key. We wasted a lot of time trying to finally get a truck. We will not use this Uhaul again as the experience was awful. Brenda Hugen

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Leon P. 
Rating:
5.0

Quite helpful in getting me the right-sized truck. While there was a little mileage mix-up, this was taken care of quickly and efficiently. Thanks!

Mary A. 
Rating:
5.0

Customer did not leave a comment.

MaRenz B. 
Rating:
4.0

Customer did not leave a comment.

GREG W. 
Rating:
3.0

Customer did not leave a comment.

Shaun H. 
Rating:
5.0

Customer did not leave a comment.

Beverly K. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Mason O. 
Rating:
5.0

Customer did not leave a comment.

Austin K. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Owner is excellent with customer service. Worked with me to move my pickup date.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The online pick up thing was a little overwhelming but I managed but overall it was a good experience

Terry S. 
Rating:
5.0

Excellent customer service, contacted me several times to keep me updated on rental status.

Michael H. 
Rating:
3.0

nice service, very slow

Darbee F. 
Rating:
5.0

For a short trip I was rather low on fuel when I finished my run. Fuel was under half, and I was almost on the Empty line when I was ready to head back to add gas and head back to drop off truck. Good truck.

Harold V. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Merle D. 
Rating:
5.0

Really as courteous & professional as the pickup location

PURVIS M. 
Rating:
5.0

Gentlemen on the phone was patient & so helpful during a crisis and got us taken care of. He is Rockstar

richard S. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
4.0

Make your online reservation more user friendly for checking back in a vehicle I was running all over taking pictures of everything only to have them not register so we had to start again.

Wayne V. 
Rating:
5.0

Awesome employee who is very knowledgeable and friendly.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

JEANNE V. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

The process worked very well. The Lucky Finn is a great U-haul experience.

John S. 
Rating:
3.0

Customer did not leave a comment.

CALUDIA F. 
Rating:
3.0

Customer did not leave a comment.

Wayne V. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Chase C. 
Rating:
5.0

Older facility but well maintained with kind and helpful staff.

JARRYD V. 
Rating:
3.0

we reserved a 10 foot truck in Coralville, Iowa. two days before our move we were told they didn't have any trucks, so we had to pick one up in Pella and pay an additional $25 in gas.This is my main complaint about U-Haul. You reseve a truck and then right before you need it, it is not avaiable. This has happened to us several times.

Kathy P. 
Rating:
3.0

Customer did not leave a comment.

Ricky D. 
Rating:
4.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Very friendly and helpful, will be renting from again soon!

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Loretta E. 
Rating:
5.0

Everything went smooth, Bob the owner runs a great business!!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Staff at the pick up location was very helpful. Also assisted if connecting to the trailer and confirming that all warning /marker lights were working. Super friendly staff

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Didn't have any contact with the people, dropped after hours. I called to make sure they found the trailer, and they were very pleasant over the phone.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

James M. 
No reviews have been submitted for this location.

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