Customer Reviews for The Lucky Fin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Lucky Fin

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

dan N. on

Rating:

Bob was great in scheduling and hooking me up. I’ve rented from him four times, each time he did a GREAT job! Thx!

Steve B. on

Rating:

Customer did not leave a comment.

dan N. on

Rating:

Bob has done a wonderful job during the last three rentals. Thx!

Lynn V. on

Rating:

Customer did not leave a comment.

Angel R. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Customer did not leave a comment.

Brian N. on

Rating:

Customer did not leave a comment.

deeAnn A. on

Rating:

Customer did not leave a comment.

William S. on

Rating:

Customer did not leave a comment.

Bonnie G. on

Rating:

Customer did not leave a comment.

Deborah E. on

Rating:

Customer did not leave a comment.

Joe R. on

Rating:

Customer did not leave a comment.

Lowell E. on

Rating:

Customer did not leave a comment.

marty K. on

Rating:

They did not have a hitch available when we arrived even though it was documented one was needed. He also had the wrong VIN number of the trailer that was taken so we were accused of not returning it.

Houston H. on

Rating:

Customer did not leave a comment.

Karsen M. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Paul P. on

Rating:

Customer did not leave a comment.

Angel R. on

Rating:

Have more of a selection of different sizes of trucks!

William S. on

Rating:

Customer did not leave a comment.

Michael F. on

Rating:

Building a bit shabby from exterior. Prior to departure, I saw the note about turning off tow switch during wey weather. A couple hours into the trip it started raining. I forgot about the note. Perhaps a sticker on the windshield regarding the warning would be a helpful reminder

Eldonna S. on

Rating:

I’d been told we would drop off in Knoxville, IA...only to be informed the day of drop off that we’d have to drive 12 miles out of our way to another town.

cindy N. on

Rating:

Customer did not leave a comment.

Jonathan S. on

Rating:

The hitch did not fit tightly. I had the exact same size last week. The trailer did not bounce around when empty because of the loose hitch. Also, I brought the trailer back a day early an hour or two past the deadline and was charged for another day. The trailer could be rented the same day and U-Haul would double their money. As a courtesy to the customer the day that was not used could be subtracted from my bill. Thanks.

Debra M. on

Rating:

Nothing. Everything was wonderful. Owner was polite, helpful and friendly.

Kyle K. on

Rating:

Either let your customers know that the equipment doesn't have to be clean or require your rental locations to provide a clean product. Vehicle transport was encrusted with 1 inch of mud and rocks across the front of the unit to include the tie-down straps. Despite my request to have the unit clean upon pickup, the location assured me that rain will clean the unit while in use. Would I recommend this location to a friend? Only if rental condition was not important.

Merle D. on

Rating:

Stop trying to charge for one way rental when your lack of trailers in the state caused one way rental.

Richard W. on

Rating:

Customer did not leave a comment.

Lisa W. on

Rating:

Customer did not leave a comment.

Amanda N. on

Rating:

Customer did not leave a comment.