Customer Reviews for The Military Collection

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Military Collection

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alan K. on

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JOYCE K. on

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Robert M. on

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No one was on premises when we dropped off, and we left the key and contract in the box. I called the next day to be sure they knew we had done that, because there had been no acknowledgement. That was a good idea, as it turned out that the truck had not been checked in as of yet. If there had been a person, I'm sure it would have been done promptly. I would definitely drop off here again. It is convenient for us.

RD V. on

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robert A. on

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Nicholas N. on

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GABRIEL C. on

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Very nice people

Susan S. on

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Here's what I sent Uhaul. BEWARE Dear Sir: I just finished my one way rental of a 10' truck from NYC to Grand Gorge, NY. We parked last night in front of our house approx 6 feet off road. There was a little dusting of snow on the ground. Unfortunately, I could not get the truck out this morning and had to be pulled by a neighbor. The back left tire was nearly bald and would not grip the cold ground. Uhaul should never have allowed this vehicle on the road in the winter with such a worn down tire. It was very irresponsible on your part! Luckily, the roads were not slipperly last night and we safely made the 160 mile trip. HOWEVER, THIS IS A HAZARDOUS SITUATION AND SHOULD BE CORRECTED IMMEDIATELY!

DORINE M. on

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Edward E. on

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David V. on

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reg H. on

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Very helpful gentleman very friendly

Matt C. on

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I reserved a 26' truck. The next day the agent called me to let me know they didn't have a 26' truck. The agent told me they had a 20' truck. I agreed only because I had already traveled the 10 hours to move my belongings. When I arrived to pick up the truck, I was informed that they didn't have a 20' truck at that location. I was also told that they hadn't had a 26' truck in a long time. I had to drive 40 minutes away to get the 20' truck. The entire process took 2.5 hours, which then changed all of the moving plans and everyone involved. Due to the terrible service your company provided, I now have to make a second 10 hour drive, ( 1 way) to get the rest of my belongings. Had the agent been truthful, I could have made other arrangements and not incurred more lost time and money due to the second move that is now required.

barbar A. on

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lee ann S. on

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I would like to comment on the help I received on my call to the 800 number for UHaul. It was terrible. The person I talked to sounded as if she was reading from a script instead of talking to me. She talked way too fast and just kept repeating herself, just as fast. She was not at all helpful or responsive to my questions.

Kelly A. on

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MIKE WAS REALLY PLEASANT AND HELPFUL..ID DEFFIENTLY WOULD USE THIS LICATION AGAIN..THANK YOU

Peter W. on

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Needs better identification. Nice people and convenient.

thomas O. on

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DANNIE S. on

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Rebecca D. on

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CARSON F. on

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Nothing, it was good!!!

Frank W. on

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Cindy R. on

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Excellent, friendly staff.

Ioannis L. on

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bill D. on

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jULIA B. on

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Marlin H. on

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Noah M. on

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crystal R. on

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The man that I spoke to over the phone at this uhaul location in Grand Gorge was super awesome and very helpful.

DANIEL M. on

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