Customer Reviews for The Mobile Bait Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Mobile Bait Store

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Richard S. on

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Quick and helpful. Very easy return. Even helped me lift the hitch off the ball.

randall D. on

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Rent from them with some frequency. Never a problem getting what I need.

Michael D. on

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No one seem to know what was going on - Man tried to take order over phone while working a football after 20 min and he still couldn't get my email I had to ask of another way to do this - Had to call someone else that grilled me on why I was calling and why the other guy couldn't take the order - took around 40 mins to secure vehicle

darlene C. on

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The place was dirty, the man had me call some one about my rental reservation, said he didn't know and didn't want to know how to rent the uhauls. He was dirty looking smoking a cigarette in my face, also said he didn't know and didn't want to know how to issue fishing liscenses, no I did not ask about a fishing liscense. Handed me a dirty cracked cell phone to call the guy about the Uhaul rental. The truck had 1/2 cup coffee in holder, dirt, empty cigarette pack, and chips crushed in floor of truck. Back of truck full of dirt and waded up blankets. The man said 19.95 plus .69 cents a mile and gas hand at or greater when bring back. Yet I was charged 14.99 for insurance and $51 for gas, I shot a pic when picked up and when brought back had same amount gas and I should not have been charged for something I I did not use nor was told about. Talk with man again and he said I would be refunded, called three times in all, the last time he said his manager was taking care of it, still have not got my refund. I rented at 24 hour bait shop on 92 in Jefferson City Tenn.

gwendolyn T. on

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KAREN K. on

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Leonel M. on

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Smooth transaction.

John G. on

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The rental was easy and the owner was friendly. I can not see anything that could be improved upon.

Brian B. on

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Workplace looked very shabby. Got strong impression owner takes shortcuts on things related to his business. I didn't feel comfortable dropping off with no receipt given. When u asked he said he would text receipt, but I never received. Took pictures of dropped off item next to witness and owner. Renter's should not have to do this.

Patrick B. on

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Terrible experience again. Went to drop off during hours and nobody was available. Won’t use your company again.

hans L. on

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Equipment was available much later than promised, which messed up our move schedule. Charges were higher than expected and not clearly explained. Also, wrong drop-off destination was entered (100 miles away) which created a major headache for returning the vehicle.

Ann L. on

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They were almost 6 hours late getting to the store to give me the U-Haul. Blankets were rat torn. Smelly dirty. I only received 6 instead of the 12.

Thomas J. on

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Awesome service

johnny M. on

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very friendly, courteous and helpful. Easy to get in and out. Such nice people.

Sherri S. on

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damian R. on

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Absolutely nothing the truck and the service was 5 star excellent. Not only will I recommend to friends I will also be returning here anytime I need a rental truck or trailer.

BARBIE C. on

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This was not our scheduled drop off location, but the scheduled one in Strawberry Plains, TN was unwilling to accept the truck. This man at the Jefferson City location was friendly and happy to help.

randall D. on

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He's always helpful. We rent and/or return to him frequently.

JAMES T. on

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Very helpful staff- suggested a discount for returning to a specific location, I am not sure if I received the discount or not but the truck and dollies we rented were nice.

MIKE M. on

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Angela N. on

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grzegorz D. on

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The drop of location is the best. Dealt with this particular location 3 times dropping off equipment and every time was met with excellent service. Wouldn't change a thing. Thank you.

steve B. on

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RICHARD P. on

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RICHARD P. on

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henry V. on

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Owner is extremely friendly and knowledgeable. I definitely recommend this UHAUL location for any kind of moving needs.

brian B. on

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I asked for a receipt acknowledging no new damage. I was told I would receive a receipt later (next day or so emailed). Biggest concern was the acceptance of a large amount of liability without the proper inspection before and after my use of equipment. If I ever use Uhaul again, this will be a concern.

Jeremy S. on

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No issues. Quick and easy.

Paulette S. on

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Customer did not leave a comment.