He came out to meet me as I arrived. Never even had to go into the store.
bob penttila
Customer Reviews for The Portal LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly
Mike AtencioThe owners of this location were so friendly and helpful!
Becca MartinMary was very nice and accommodating.
Christopher SampsonVery informative about the scheduling process for out-of-state dolly got me set up also with the return I always come here for my rentals for U-Haul. The crew always sets me up. Love it.
Shane VaughnThe lady that helped with the return was very understanding and helpful.
Tonia BecentiClearly designated parking, with ample space, for trailer drop-off.
Kyle KazemiNothing Great customer service
KEITH REEDI will use your contact form
David HackerVehicle was ready to go - everything worked just fine! Employee was very friendly!
Jeff LivingstoneThe Portal was a great experience for me! They got me the equipment I needed, and they were very friendly! The prices were great, and the customer service was excellent!
DOMINIC MARTINEZThe entire experience was very smooth and professional. The owner arrived an hour before official opening hours to accomodate my timing. The truck was low mileage and in very good conditions. Return was quick and easy.
STEPHAN TANDAI worked with Brian to obtain the trailer. We had to move the last belongings of my wifes late sister to our house. The trip and move was uneventful (the way I like it) and it all happed with no flaws. Thank you for being there.
Douglas SheetsVery friendly people working here as well as the owners- great, fast, friendly, service! I will definitely be back the next time I need boxes storage a truck or a U-Haul
Lorreta OrtegaMary was very professional and courteous. The experience was quick and smooth. Vehicle was well used but got the job done.
Bruce HunkeVery convenient and great customer service!
Gabrielle GreenMary was a sweetheart. She knew her business and is an excellent sales person.
Vivian LuceroThe truck was used hard. The side mirros was my problem. They couldn't be moved. Made it VERY unsafe to drive.The vehicle smelled of marijuana. But so did the in side of the store.
Katherine AllenIt would be nice for them to calculate mileage of the trip route for you online, with a trip mapper, so the total mileage might be more accurate or close to accurate. I miscalculated and was faced with "sticker shock". Luckily I had the money to cover it. My husband was floored.
JULIE LEATHERSThe customer service was outstanding Really appreciate the support and the services at this location as the consumer relations 10 stars
Steve WalkerOnline checkout and checkin were super easy. Thanks!
Meghan RippleFriendly and supportive people. Went out of their way to make sure that I was treated well.
Tracy MooreThe gentleman that helped me was wonderful & very kind. I highly recommend renting from this location!
whitney welcomeEasy turn in!
Pat MahoneySuper easy transaction after hours! Would use again in heart beat
Amy Sellers-ParkerGive the lady a raise she is the best
Luke SmithManager is very friendly and helpful!
Patrice EdwardsNo problems here.
RAYMOND LAMB IIIVery Professional. Brian & Mary were awesome!! -Danny B. Loveland, CO
danny browncabin was dusty. The windshield had not been washed and was quite buggy. Since I was only driving 65 miles, I didn't complain at the time. The older lady at the desk couldn't have done anything about it anyway. She was pleasant and did the docs OK. The 26' truck is one ROUGH ride !
Dale GunnManager/Sales Men was great. Helped me out with dolly & also provided small house warming gift as gesture. Will definitely return if I’m need of a uhaul again!
Blanca HuertaHonestly, I don’t think any improvement is needed. The woman who helped me was amazing, communicative, even went above and beyond to make sure I had exactly what I needed.
Bethany BrillanteMary was very polite and I would rent from this location again thank you for being patience with my first time uhaul rental. Thank you. 😊 Mg
Mary GoodnightVery dirty
ERICK SMITHGreat experience all around. Thanks for the truck!
Ryan StairsAs always service could not be more perfect!! MARY is the best she always goes above and beyond. I will always give my business to this location!!!
Cynthia MontanoThey fine the way they are. Nice and friendly.
Danny MartinezMary always goes above and beyond. I am a loyal customer because Mary hits it out of park in every way a true gem!!
Cynthia MontanoMary was Awesome !!!! Excellent costumer services
Gladys JohnsCustomer Service was amazing!
Tammy KimballThe attendant who got me squared away when I picked up my reservation and again checked it back in when I returned was friendly, helpful and conscious of my time. Got me in and out quickly and efficiently without making me feel rushed or “in the way” - probably the most pleasant u-haul experience I have ever had!
james parishVery efficient as well as making sure I understood everything. Will use them next time for sure.
Gwendolyn TurnerThe proprietor at this location was remarkably nice, professional and very easy to work with. Excellent experience.
eric nobleMary was very helpful, especially when I realized I needed a bigger trailer and she switched it for me.
Brian DUBROFFThe staff were very friendly on both the pick-up and return days.
Lee EmersonLocation was hard to find, but Mary was very friendly and helpful.
Elizabeth MeyerStore managers and employees were very helpful. A very good experience.
Manuel MoraMary was wonderful
Sandra VisserGreat service
Vickie GreenwoodHorrible experience horrible customer service even taking things to the next level with the regional manager
Dylan BaileyGreat experience!!!!
Miguel BacaThe lady who helped my boyfriend and I was amazing! Our rate was extremely high because the online service had us going one way. She helped correct it and saved us a ton of money. She was also super friendly and very upfront about the vehicle and any issues that customers had had with it previously. I will forever return to this location just for that reasoning.
Stephen LentiThe trailer leaked and my items inside got wet! I told the people at uhaul. I was given the run around as to where I needed to puck up my equipment and I need to be reimbursed for moving items I didn't get.
Carmen Zamora