Great customer service very nice haul was great and clean.
Alfie W
Customer Reviews for The Portal LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He came out to meet me as I arrived. Never even had to go into the store.
bob pVery friendly
Mike AThe owners of this location were so friendly and helpful!
Becca MMary was very nice and accommodating.
Christopher SVery informative about the scheduling process for out-of-state dolly got me set up also with the return I always come here for my rentals for U-Haul. The crew always sets me up. Love it.
Shane VThe lady that helped with the return was very understanding and helpful.
Tonia BClearly designated parking, with ample space, for trailer drop-off.
Kyle KNothing Great customer service
KEITH RI will use your contact form
David HVehicle was ready to go - everything worked just fine! Employee was very friendly!
Jeff LThe Portal was a great experience for me! They got me the equipment I needed, and they were very friendly! The prices were great, and the customer service was excellent!
DOMINIC MThe entire experience was very smooth and professional. The owner arrived an hour before official opening hours to accomodate my timing. The truck was low mileage and in very good conditions. Return was quick and easy.
STEPHAN TI worked with Brian to obtain the trailer. We had to move the last belongings of my wifes late sister to our house. The trip and move was uneventful (the way I like it) and it all happed with no flaws. Thank you for being there.
Douglas SVery friendly people working here as well as the owners- great, fast, friendly, service! I will definitely be back the next time I need boxes storage a truck or a U-Haul
Lorreta OMary was very professional and courteous. The experience was quick and smooth. Vehicle was well used but got the job done.
Bruce HVery convenient and great customer service!
Gabrielle GMary was a sweetheart. She knew her business and is an excellent sales person.
Vivian LThe truck was used hard. The side mirros was my problem. They couldn't be moved. Made it VERY unsafe to drive.The vehicle smelled of marijuana. But so did the in side of the store.
Katherine AIt would be nice for them to calculate mileage of the trip route for you online, with a trip mapper, so the total mileage might be more accurate or close to accurate. I miscalculated and was faced with "sticker shock". Luckily I had the money to cover it. My husband was floored.
JULIE LThe customer service was outstanding Really appreciate the support and the services at this location as the consumer relations 10 stars
Steve WOnline checkout and checkin were super easy. Thanks!
Meghan RFriendly and supportive people. Went out of their way to make sure that I was treated well.
Tracy MThe gentleman that helped me was wonderful & very kind. I highly recommend renting from this location!
whitney wEasy turn in!
Pat MSuper easy transaction after hours! Would use again in heart beat
Amy SGive the lady a raise she is the best
Luke SManager is very friendly and helpful!
Patrice ENo problems here.
RAYMOND LVery Professional. Brian & Mary were awesome!! -Danny B. Loveland, CO
danny bcabin was dusty. The windshield had not been washed and was quite buggy. Since I was only driving 65 miles, I didn't complain at the time. The older lady at the desk couldn't have done anything about it anyway. She was pleasant and did the docs OK. The 26' truck is one ROUGH ride !
Dale GManager/Sales Men was great. Helped me out with dolly & also provided small house warming gift as gesture. Will definitely return if I’m need of a uhaul again!
Blanca HHonestly, I don’t think any improvement is needed. The woman who helped me was amazing, communicative, even went above and beyond to make sure I had exactly what I needed.
Bethany BMary was very polite and I would rent from this location again thank you for being patience with my first time uhaul rental. Thank you. 😊 Mg
Mary GVery dirty
ERICK SGreat experience all around. Thanks for the truck!
Ryan SAs always service could not be more perfect!! MARY is the best she always goes above and beyond. I will always give my business to this location!!!
Cynthia MThey fine the way they are. Nice and friendly.
Danny MMary always goes above and beyond. I am a loyal customer because Mary hits it out of park in every way a true gem!!
Cynthia MMary was Awesome !!!! Excellent costumer services
Gladys JCustomer Service was amazing!
Tammy KThe attendant who got me squared away when I picked up my reservation and again checked it back in when I returned was friendly, helpful and conscious of my time. Got me in and out quickly and efficiently without making me feel rushed or “in the way” - probably the most pleasant u-haul experience I have ever had!
james pVery efficient as well as making sure I understood everything. Will use them next time for sure.
Gwendolyn TThe proprietor at this location was remarkably nice, professional and very easy to work with. Excellent experience.
eric nMary was very helpful, especially when I realized I needed a bigger trailer and she switched it for me.
Brian DThe staff were very friendly on both the pick-up and return days.
Lee ELocation was hard to find, but Mary was very friendly and helpful.
Elizabeth MStore managers and employees were very helpful. A very good experience.
Manuel MMary was wonderful
Sandra VGreat service
Vickie GHorrible experience horrible customer service even taking things to the next level with the regional manager
Dylan BGreat experience!!!!
Miguel BThe lady who helped my boyfriend and I was amazing! Our rate was extremely high because the online service had us going one way. She helped correct it and saved us a ton of money. She was also super friendly and very upfront about the vehicle and any issues that customers had had with it previously. I will forever return to this location just for that reasoning.
Stephen L