The Shipping Department
(U-Haul Neighborhood Dealer)

88 reviews

7820 Lincoln Way W   St Thomas, PA 17252

(717) 496-0176

Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat-Sun: Closed

Contact Us

(717) 496-0176

7820 Lincoln Way W
St Thomas, PA 17252

Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dorothy K. 
Rating:
3.0

They were closed when I arrived. The only thing was I couldn't return the uhaul on my phone due to the cell service at this location. Then when I got service I needed to have my phones gps share the location. I couldn't return it myself.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Great service. Reliable Equipment

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

Terry N. 
Rating:
3.0

I had to call costumer service for drop off and everything was chaos, I hope little easy to fix problem be nice.

John W. 
Rating:
5.0

Good Truck and Great Service!!

Robert R. 
Rating:
5.0

A Real Pleasure

Thomas U. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
4.0

Customer did not leave a comment.

Rex L. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Very friendly folks

Lewis A. 
Rating:
5.0

Customer did not leave a comment.

Victoria F. 
Rating:
4.0

We did the online check in and found it cumbersome at first. I had an iPhone and it was hard to maintain a connection and had to attempt it twice. We eventually were successful and it was ok

Bonnie L. 
Rating:
5.0

The owner was wonderful at this location. Highly recommend. He even hooked up the trailer and checked all the connections and lights.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Melvin H. 
Rating:
5.0

Reserved online and my choice was not available anywhere in the area. Had to settle for a larger trailer

Norman B. 
Rating:
4.0

The gentleman that checked the truck in was very professional and helpful. He made sure that I didn't have any other concerns or issues.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
4.0

Customer did not leave a comment.

Conrad C. 
Rating:
5.0

Awesome service!

Tori H. 
Rating:
5.0

Customer Service at this location is great...they go out of their way to help in any way they can!!

William A. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

My experience was great. They did a fantastic job taking care of me and even stayed after hours to wrap things up for me when things went wrong with my first truck. They deserve the highest rating for their service and willingness to work with me.

Andrew S. 
Rating:
5.0

Great Folks! Fast Checkout!! I will recommend all my friends

Frank W. 
Rating:
3.0

Customer did not leave a comment.

Jerome H. 
Rating:
5.0

Excellent service!! This location really went over and beyond to make sure my experience was great!!! I'm not sure what they could do to make it better. Excellent!!

Elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

Leah B. 
Rating:
5.0

Great customer servoce and friendly. Thanks!

Samuel V. 
Rating:
5.0

Good People, Very Professional

Julie M. 
Rating:
4.0

Customer did not leave a comment.

Candice S. 
Rating:
5.0

Everything better

Sixto Iben A. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

The truck had way too much play in the steering it was a scary experience due to the drifting of the front end.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Everything was wonderful.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Great customer service

Lisa E. 
Rating:
5.0

Everything was great! All of the agents were knowledgeable and helpful. I will definitely use them again! Great Job!!!

Evie A. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
4.0

Similar to my pick up location, wifi was not good where I dropped off after hours. I had to keep returning to my car between each prompt to connect with my blue tooth. As an older person, I do not think this app is is very user friendly.

David A. 
Rating:
5.0

Customer did not leave a comment.

Brady D. 
Rating:
5.0

Good Price and Service

Carl K. 
Rating:
5.0

Even hooked the trailer up for me

lee M. 
Rating:
5.0

This was the best U Haul Rental experience I ever had. John Keck was very professional, explained all of the information in a way that was easily understandable and very helpful. I would strongly recommend this U Haul rental facility to anyone. It was beyond great, it superior. Thank you Mr Keck and U Haul for going above and beyond. I will definitely use this facility for all my rental needs, Sincerely, Robert F. Golden

Robert G. 
Rating:
5.0

Very Professional, Couldn't ask for better

David J. 
Rating:
4.0

Customer did not leave a comment.

wendy M. 
Rating:
5.0

Nice People

donald B. 
Rating:
5.0

Customer did not leave a comment.

Jamie K. 
Rating:
5.0

The person I dealt with was very nice and helpful. I decided the original truck was going to be to small and he quickly managed to get me in the next size. Very happy with my experience.

Gary R. 
Rating:
5.0

Couldn't ask for a better experience.

Aaron B. 
Rating:
4.0

Correct software error. Got charged for equipment we didn't use. Was told computer wouldn't let them remove dolly and blanket charge. Trying to reimburse us. Haven't heard anything yet.

David R. 
Rating:
4.0

Easy to get in and out.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Dwaine H. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Issues with lock box to obtain keys. Owner was super fast about coming over to help. Great stop.

Grant S. 
Rating:
1.0

This was a disaster from the start. I was told I was being given a 26' truck in place of the 20' I reserved for the same price. Didnt happen. Then the order was split up to two different locations that were 25 minutes apart. I was not shown how to hook up the tow dolly and had to figure it out. I will NEVER use uhaul again!

Aimee B. 
Rating:
4.0

Customer did not leave a comment.

Lois H. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

TATIANA M. 
Rating:
5.0

Customer did not leave a comment.

Ruby A. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Yes I reserved a 20 foot truck Friday night to have all day Saturday . The uhaul associate that helped me only scheduled me to have the truck for less then 10 hours. She had me to return the truck at 3am..... was this helpful no. We moved one big load and now this week end we are moving again. Thanks uhaul. Even the guy commented that "uhaul did you dirty".

Melissa P. 
Rating:
5.0

Did not have furniture pads that were ordered, refund was given just had to use blankets for the furniture

Jason F. 
Rating:
5.0

Very professional customer service and helpful.

Robert M. 
Rating:
4.0

The checking out process was hard due to lack of Wi-Fi connection. However, when we brought the truck back the attendant was nice and check in went better

Mark M. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Nothing friendly employees

Donald J. 
Rating:
3.0

The check in process online is difficult and wasn't working properly so it took us an hour to finally get checked in. No one answered when I called the main U-Haul number. The gentleman who owned the facility was kind enough to extend our time to have the truck. Brakes were not very good.

Gretta C. 
Rating:
5.0

no problems would use again.

James J. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

Customer did not leave a comment.

GREGG C. 
Rating:
1.0

There was no one at the location when I went to pick up my truck. I was to pick up at 8am and after spending an hour on the phone with Uhual I was told the key was under the truck seat.

Michael W. 
Rating:
5.0

Great experience and very helpful staff went above and beyond expectations! Wishes we would've hired the helpers but were too strapped for cash! Thanks for all your help Aaron at 4087 Lincoln way in Chambersburg.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

They guys in there were very helpful and polite would definitely use them again for a uhaul rental

Joshuah K. 
Rating:
4.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
No reviews have been submitted for this location.

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