App wouldn't say I was at location. The address was a little off. So I couldn't use the app. But the ladies inside were helpful and nice dealing with my bad day.
Debra Sparks
Customer Reviews for Storage Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always get great service from Maple City Glass
john doyleSend customer the correct total amount of the bill instead of wrong bill than surprise they lied n the bill is twice as much so wrong also don't make customers wait 4 days to be able to pay the wrong bill that you charged extra
connie mctaggartEverything went smoothly. Truck was very good and easy to drive. Staff was very friendly, but still professional. Great experience overall. Thank you!
Rebecca DelineCharging $1.00 a mile for mileage overage, especially after turning truck in a day early was a shock and highway robbery in my opinion!
Howard WrightUsed maple city glass for UHaul not only was service fast.they are always friendly,and smiling .I highly recommend Maple City glass for windshield and UHaul
ROBERT PEREZThanks,moving is never easy,but you surely made a difference.
ROBERT ALLENEverything went smoothly. Great customer service -- helpful and friendly! Thank you, U-Haul Storage Inn on Beecher in Adrian!
Bernardino PiccininiWould not recommend u-haul in general, not location specific. Return process was a complete pain. Don't appreciate paying that much for the rental then having to stand in the rain to take a dozen different photos to do the Return process for them. Zero service.
Celeste MorrClean might be pushing it. All the dirt was clearly from the last user returning it on dirt roads.
David WarwickAlways Great Service 👍
phil SKEELSEverything was awesome!!
Kathy EkmanNone
martha youngDon’t change a thing.
Stacey GlecklerDouble charged me for a uhaul
JOSHUA ANTHONY LENNONCannot think of anything.
NATHAN KANEGreat customer service 👏
Charles NewmanHad trouble with the app otherwise everything was great.
ANITA HOLLANDNot a thing! The location is great, the equipment was available, and the staff was outstanding. Highly recommend!
CRAIG WEBSTER SCHELLGreat service highly recommend
Michael MackiewiczMobile process is too long. Storage place was good. Would definitely use again but would not use mobile app.
Carol JoslinIn my eyes nothing. Every thing was wonderful thank you.
jacquelin philoEasy return
Steven JohnsonManager was super friendly and helpful. Excellent service, clean and well-]organized offices, and great customer service!
Charles EckardtThis U-Haul rental retail outlet is the best. ALWAYS great service, equipment is always clean and well maintained, and they have plenty of box stock if you need it.
Richard WhiteI had a quick and friendly appointment at pick up. The equipment was like new and work out great. Drop off was painless and quick.
Matt BurghardtShe was great and friendly
Ronnie GrahamI had to hook up my own trailer
ROLLIN JAMES MATHEWSOther than the 4 emails and 3 text messages before I even picked up the trailer everything went smooth.
Ken VerardiVan had a horrible noise, previous customer left food wrappers behind the driver's seat that I didn't see when I got in oil pressure was very low
collene AllenI turned in my trailer 2 days early so hoping I will get a return back onto my credit card. The person at the desk was busy, but very professional.
randy hutchsionU- hall needs to work on a better app. Too many Questions. Not sure if you got reserved or not.. return app was a pain too. Drivers door was messed up.
Andrew PulciferWonderful experience with awesome staff at this location! Will definitely use this location for any moving needs I have in the future and will definitely recommend to friends and family!
Holly PilbeamStaff was very pleasant and helpful
Carl BergrenVery nice experience. I reserved the trailer online and it was ready to go when I picked it up, The U-Haul folks were very pleasant and helpful. They hooked the trailer up for me, checked the lights, and I was good to go.
Keviin MulliganVery friendly, helpful and timely service. The overall experience with this U Haul location was superior to any other, and frankly, much better than expected.
Charles EckardtSmooth and easy right when I needed it, thank you so much for such a great rental experience.
Steven PowersLocation was not well marked for their name.
Steve WestphalThe service was very good- no issues. They explained things well, made sure the hookup was correct and made it very easy. The drop off video made that easy as well. The trailer did leak, but that was not the local vendor's fault.
Carl McLaughlinThey changed our drop off location to Tecumseh so after another long call to Uhaul we finally got it accepted in Adrian. We were hot and exhausted and should not have had to waste time with phone calls just to pick up and return the truck. At this point I WOULD NOT recommend Uhaul to anyone.
Warren Anderson