Everything was just fineDARYL R.
Customer Reviews for The Storage Place Forest Hill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We used this place to store household items while our house was built. They ended up being there for 6 months, which was longer than expected! But when we got everything back, all was good! We had 82” TV and other electrical items and I’m glad we had a climate controlled unit. Staff was friendly and helpful, would recommend for sure. Thanks guys!Jason W. | Overall Experience
Customer did not leave a comment.LATEKA SHANEAL S.
Customer did not leave a comment.Willie George Jr S. | Overall Experience
Customer did not leave a comment.CYNTHIA J.
Customer did not leave a comment.Sherry Heslip S. | Overall Experience
Customer service was awesome!LAQUISA S.
I have been a customer with this storage facility for the past 15 years and have never experienced a bad moment with the management staff. Sean Phillips is a person with great managing and training skills and it's shown by his staff.TYRONE H. | Overall Experience
Customer did not leave a comment.Kimberly D.
The truck was dirty. There were used false eyelashes in the cup holder, chip crumbs in the seat, and paper receipts around. Which means it wasn't sanitized, either. We also filled the truck up upon return. No credit for that, either.Jennifer R.
Very nice people working there.FRED T. | Overall Experience
Customer did not leave a comment.MON MAYA B.
Customer did not leave a comment.Justin H.
The only issue I had was that I booked movers through U-Haul & they had to cancel on me last minute & no one from U-Haul would answer the phone to schedule me with new movers. I had to call at least 20 places before I found someone.Michelle B.
Good customer service in a timely manner!CINETREA G.
It was easy to book online. Store had availability, which was also a plus but the truck they rented should not be on the road. It was so noisy, i had to put in my airpods to block out the sound. People were staring you would think i was in an 18 wheeler. Please get rid of this truck and any other trucks like it.JASMINE W.
Nothing it was perfectRANDALL M.
Don't be a rude to your customers when they ask questions. Also, I was double charged. I've sent two emails to UHaul, and received no response or refund. Never using UHaul again.Savannah G.
I didn't check the miles before I left don't feel that I drove 70 miles and didn't help that had to move the location for pickup further away because equipment was not available at location I chose feel it cost me extra 15 bucks I didn't half to spendDonald D.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.Shaquille C.
No improvement required for my experience.SHARON M.
I asked how much was being charged on my card and how much I am getting back for deposit and she couldn't tell me. Said I would receive an email. But the email was a zeroed our receipt. EACH LOCATION AND THE REPS ON THE PHONE WERE NOT KNOWLEDGEABLE. WILL NOT USE AGAIN.Cynthia E.
Customer did not leave a comment.T'Jacquada S.
Sean was so nice. Helped me with my return and was most courteous and understanding.Keisha L.
Customer did not leave a comment.Rosa O.
Customer did not leave a comment.Leon M.
Customer did not leave a comment.Rodney M.
Great and friendly customer service. !Rudy M.
Good jobPavel A.
Customer did not leave a comment.Shanda T.
The employee was not competent to help me complete rental on a timely manner. It took her 86 minutes to complete my rental transaction. 30 percent of the time she was texting in front of me non discreet. The previous person before me spent 45 explaining to her what he was needing and she had to restart process with that person and resign all docs! I checked in online with credit card and driver license to come in and rent truck but it was the opposite. Was told there were no tow dolly's avail not even 1 Frustrating and disappointed I hope someone takes the time to read this and do something about this female employee!Eric S.
It was greatAaron T.
Customer did not leave a comment.Denisa D.
I have a U-Haul location near my house but in the same area as where I rented the U-Haul car hauler and I had to take it back to the same location I checked it out from this was very inconvenient for me.William V.
Nothing! Our overall experience was great and i didnt get the lady name who assisted us when we went to pick up the truck but she provided what i would call A1 customer service she was nice ,friendly and had a smile on her face. You could tell she liked her job and was there to help with any questions or concerns.James T.
They need to get the internet working better. Had to keep giving the lady the same information over and over. She could have wrote it down.Dee Anna D.
Customer did not leave a comment.Cara M.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Rahsaan E.
The young lady at the desk was nice and professional, you could tell it was family oriented. She even walked around the truck to check it for me. It's small but efficientLenita M.
Friendlier staff. She was more focused on her call on her cell phone than handling my transaction.TemilyA F.
The management there was very understanding of my plight after the huge screw up and bind that the Altamesa Blvd location had put me through by not documenting my request for 20' with car hauler. Nothing at all had been documented.EDWARD E.
The printer took too long to print .NORMAN L.
This particular is not the one I've got a huge problem with at this time. They've done well with me the few times I've done business with them.edward E.
Always perfect customer serviceCurtis G.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Wuru T.
I reserved a Truck and a storage at the same location But I got a call from a U-Hual location on Mansfield Hwy and went there to realized they have no storage so I cancel my reservation. ZERO SCORE..SOLOMON H. | Reservation
Staff was friendly and helpful.Carstella C.
I like this storage alot. The way that their locks are made is very secure. I had no problems here. All good.RAYMOND T. | Overall Experience
SHE as very helpful and showed me how to acces the unit.Jessica S. | Reservation
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.ELIEZER L.
Upon our move out I was very, disappointed!! My monthly rent was 101.00 per month. My things in my unit were RUINED!! due to large rat infestation and droppings; also the unit had a leak!! BIG MESS!DERRICK B. | Overall Experience
I wouldn't recommend Uhaul to anyone. I rented a truck and the dolley was stolen off of my truck and I incurred a loss fee. No problem. The problem I have is that U haul sells a utility dolley on their website for around $40 but they charge you $83 after taxes to replace the utility dolley you rent from them. Which is the same dolley just painted orange. Then I was informed that if I didn't pay the amount before 7 days (not business days, weekends included) the matter would go into collections and a $30 fee would be added. I was told that I had to come pay in person. I didn't get paid until the 7th day on Thanksgiving. So guess who ended up paying over a hundred dollars for a dolley they didn't even get a chance to use? Nope not doing business with them again.Anthony Y.
Few packing box choices and it reeked of moth balls.Katherine A.
Very nice friendly, I been there 2007-2018. Sean I want to thank you so much, it where very covensity for me. Down the street from my Home I where rent out. Sean I pray blessing upon you and your fam.SHARON B. | Overall Experience
Customer did not leave a comment.David B.
I had a very good experience friendly service professional thats why I have return.Angela M.
The associate was very helpful. Her name was Leti and she helped me by calling customer service and then talked to the rep for me to get the fee waived. I would reccomend this location.Kristyn H.
Very pleasant experience. The young lady was very helpful. I apologize I didn't get g her name. Thank you again. Also the operator that found the truck I needed.Terry S.
Customer did not leave a comment.jourdyn M.
Customer did not leave a comment.Nathaniel R.
Customer did not leave a comment.Maria R.
Customer did not leave a comment.Justin W.
Customer did not leave a comment.Rickey S.
Customer did not leave a comment.Cory M.
i have billing dispute of being over charged.alvis A.
Customer did not leave a comment.Keith D.
Customer did not leave a comment.Damar E.
Customer did not leave a comment.Beverly H.
I was pleasantly surprised at how easy it was to get moved in. The only thing was the unit was smaller than I expected and had a lot of dust inside of it.SONYA M. | First Impressions