Customer Reviews for The Storage Place Lock Box

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storage Place Lock Box

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SANDRA W. on

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Howard L. on

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Chad F. on

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James R. on

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Jerry H. on

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Every thing was fine

Bryan S. on

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Very friendly and helpful staff member made this a good experience.

Robert K. on

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Equipment was fine. Dealer ok but asked if I could use rest room. He said he didn’t have one which I expect was not true.

matthew P. on

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Benjamin L. on

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When reserving the equipment, I select a pickup and drop-off location online. When I go to actually pick up the trailer, I have to choose a drop-off location again with the person making the rental. Why?

Michael M. on

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William G. on

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Arvid B. on

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They was very helpful

Darryl W. on

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Customer service due to the guy there wasn't very helpful,impolite and very unprofessional but the material there is very nice but not clean.The guy was very arrogant and not helpful at all the customer service was very very very great,really excellent with that i give the service a 10 star rating.

Keenan B. on

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Jeff T. on

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Pick up process was a mess. We were called and advised to pick it up the night before after hours to avoid the heavy traffic at the store the next day. A video was sent to us to show us how to pick up after hours and get the key. When we got there, we followed the instructions of the video but it didn't work, and we didn't even see a key box (although there may have been one), because we couldn't even get that far in the process. We were about to just go home and come back the next day during business hours, when suddenly one of the workers came out to help us, which kind of shocked us because we didn't think anyone was there. He was nice and helped check in our reservation, but then things got messy. First, I had ordered a dozen pads online, but they didn't have any. Second, I had ordered 2 furniture dollys online, but he claimed there was only 1 on my order. Later (the next day) I checked my contract and sure enough I was supposed to have 2. Third, he tried to pull our truck out of the lot and got it stuck on a curb, so then he gave us a different truck and said it would be ok and he would fix it all in the morning. In the end everything turned out alright I guess, but I'm pretty sure I paid for pads and a furniture dolly that I never got. Like I said, the check in process was not great. From the online check in not working, to the guy not giving us the right equipment that we signed up for. It was just a very weird experience that I'm pretty sure is not what U-Haul expects for their customers.

PEGGY S. on

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Jonathan M. on

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KEN S. on

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Main office sux

Curtis C. on

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nothing

Annette G. on

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I will not use uhaul ever again. Charged me 22.00 because vehicle was a hair under 3/8 of a tank of gas.

TIFFANY H. on

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Courtney was awesome very helpful and made things easy! I plan on using y'all again! I've even told my landlords family bout it!

Troy B. on

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We had a balance of 8.78 for January; I called and let Management know would be there to pay and pick up our motorhome Sunday or Monday; we went to pick up RV and was locked out!! No answer to call!!

Daniel V. on

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Great experience! Handy location. Fair price.

DENISE T. on

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Xxx

Kenneth T. on

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Windshield wipers did not work, I could not get all moving completed because of this, when I returned truck and mentioned it, the lady said , oh yeah, they dont work, never worked for me?? Very dangerous to be on road in heavy rain without wipers! Not very responsible location or uhaul.

Marry H. on

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We only dropped off unable to talk to anyone. This location was convenient to our stopping point.

Melinda P. on

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These people here are great made us feel welcome especially the guy up front!! He made sure he came by to speak while we were getting our stuff outta storage! They are the best!!

Deborah C. on

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Super clean. Super convenient. Super friendly and professional staff. Thank you for an easy and enjoyable experience.

David A. on

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MONICA N. on

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Zachariah S. on

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SAMUEL M. on

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Would use again with no hesitation.

Jayson B. on

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Tracey D. on

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The best service and the nicest people. We were fortunate to find Conor and his family. My husband and I were passing through and had trouble with one of our cars. They helped locate a car dolly and we were back on the road within the hour.

Robert H. on

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Didn't know you were there. If not for my wife we wpuld have gon elsewhere

Robert H. on

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I was thoruoghly please

Stephen B. on

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Customer did not leave a comment.