Customer Reviews for The Storage Place Lockbox
(U-Haul Neighborhood Dealer)

149 reviews

350 FM 2578   Terrell, TX 75160

(972) 551-1057

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/9/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(972) 551-1057

350 FM 2578
Terrell, TX 75160

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/9/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

I was very happy with my experience really professional

KYLE M. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

The space that we parked our travel trailer in had a 30 amp electric service. When the fifth wheel parked next to us plugged in to the outlet we contacted the office. They said that they only had one outlet for each 2 RVs and we could pull their plug out. When we requested that they provide us with an outlet they refused. When we offered to purchase a 30 amp splitter if they would credit our account for the $30.00 cost they refused. We moved to a facility that provides power for all RVs.

JOHN O.  |  Overall Experience 
Rating:
5.0

Had the trailer I needed, in good condition. Was on the road in about 10 minutes. Good service. Convenient online turn in.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Check in person was outstanding

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Leonard W. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
4.0

Customer did not leave a comment.

LARY K. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
2.0

They need to address the complaints and not just dismiss them with a “I cannot do anything” approach

Christopher B. 
Rating:
2.0

Better staffing and customer service

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Fast and friendly experience great transition thanks.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY NICOLE M. 
Rating:
5.0

Nothing I can say to improve just great for my service thank you

BRUCE B. 
Rating:
2.0

Gave instruction for key in lockbox front of building, after more than hour of talking wth various peple was informed key access was at back of truck.

Yulonda W. 
Rating:
4.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

CLARK M. 
Rating:
4.0

Customer did not leave a comment.

victor N. 
Rating:
5.0

Staff was very professional and helpful. This location is highly recommended.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Levi G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
4.0

Nice place

Ernest P. 
Rating:
3.0

No help poor customer service!

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

I would rent again

Donnie B. 
Rating:
5.0

It was a storage location. That was closed

Donald L. 
Rating:
1.0

Clean up your reservation scam. I did not reserve the truck for 7hours and 53 minutes. I reserved it for a day. It says right on the truck 19.95 per day. All I told the reservation agent and manager is that I could possibly be back by close of day. There in lies the scam. You take what I say as when I could be back as the contract time rather than what you advertise as 19.95 per day. Unfortunately I was not able to return by 6 pm. I was charged for 2 days. My understanding was that the rental was for 24 hours. I now understand that U-Haul is operating a reservation scam. If the manager had told me it needs to be back by 6 then it would be different. I plan to move again in 2 months and if this is not resolved I will not be renting from U-Haul.

jack H. 
Rating:
5.0

Conner is super helpful and does a great job !

April E. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Keep that young man managing the place.

RAY C. 
Rating:
5.0

Customer did not leave a comment.

tayna B. 
Rating:
1.0

The app did not recognize this location so I had to call U-Haul and then be transferred to someone who could help locate the key rather than be directed through the app. It took more than an hour to get the key. Same when we returned the truck - app did not work because it did not recognize the location. Next time rent on a day when someone is in the office to give/take the key.

Suzanne R. 
Rating:
5.0

they are doing a great job!

Ronald D. 
Rating:
5.0

The representation was very helpful and made my experience go very smoothly.

Joe H. 
Rating:
5.0

Nothing really that I encountered that needs changing. Overall experience was good.

JACKIE A. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Nothing Connor was outstanding and provided excellent customer service even when another location was supposed to transfer my reservation to this location, instead it was cancelled and did not receive a text or call. Connor took care of me.

TOMMY S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina C. 
Rating:
5.0

Customer did not leave a comment.

Kelton M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn W. 
Rating:
5.0

Very professional attitude . The only place I use

Gary T. 
Rating:
4.0

Customer did not leave a comment.

SANDRA W. 
Rating:
1.0

Customer did not leave a comment.

Howard L. 
Rating:
4.0

Customer did not leave a comment.

Chad F. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Every thing was fine

Jerry H. 
Rating:
5.0

Very friendly and helpful staff member made this a good experience.

Bryan S. 
Rating:
3.0

Equipment was fine. Dealer ok but asked if I could use rest room. He said he didn't have one which I expect was not true.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

matthew P. 
Rating:
5.0

When reserving the equipment, I select a pickup and drop-off location online. When I go to actually pick up the trailer, I have to choose a drop-off location again with the person making the rental. Why?

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

They was very helpful

Arvid B. 
Rating:
1.0

Customer service due to the guy there wasn't very helpful,impolite and very unprofessional but the material there is very nice but not clean.The guy was very arrogant and not helpful at all the customer service was very very very great,really excellent with that i give the service a 10 star rating.

Darryl W. 
Rating:
5.0

n/a

Keenan B. 
Rating:
2.0

Pick up process was a mess. We were called and advised to pick it up the night before after hours to avoid the heavy traffic at the store the next day. A video was sent to us to show us how to pick up after hours and get the key. When we got there, we followed the instructions of the video but it didn't work, and we didn't even see a key box (although there may have been one), because we couldn't even get that far in the process. We were about to just go home and come back the next day during business hours, when suddenly one of the workers came out to help us, which kind of shocked us because we didn't think anyone was there. He was nice and helped check in our reservation, but then things got messy. First, I had ordered a dozen pads online, but they didn't have any. Second, I had ordered 2 furniture dollys online, but he claimed there was only 1 on my order. Later (the next day) I checked my contract and sure enough I was supposed to have 2. Third, he tried to pull our truck out of the lot and got it stuck on a curb, so then he gave us a different truck and said it would be ok and he would fix it all in the morning. In the end everything turned out alright I guess, but I'm pretty sure I paid for pads and a furniture dolly that I never got. Like I said, the check in process was not great. From the online check in not working, to the guy not giving us the right equipment that we signed up for. It was just a very weird experience that I'm pretty sure is not what U-Haul expects for their customers.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

PEGGY S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
1.0

Main office sux

KEN S. 
Rating:
4.0

nothing

Curtis C. 
Rating:
2.0

I will not use uhaul ever again. Charged me 22.00 because vehicle was a hair under 3/8 of a tank of gas.

Annette G. 
Rating:
5.0

Courtney was awesome very helpful and made things easy! I plan on using y'all again! I've even told my landlords family bout it!

TIFFANY H. 
Rating:
3.0

Windshield wipers did not work, I could not get all moving completed because of this, when I returned truck and mentioned it, the lady said , oh yeah, they dont work, never worked for me?? Very dangerous to be on road in heavy rain without wipers! Not very responsible location or uhaul.

Kenneth T. 
Rating:
4.0

We only dropped off unable to talk to anyone. This location was convenient to our stopping point.

Marry H. 
Rating:
5.0

Super clean. Super convenient. Super friendly and professional staff. Thank you for an easy and enjoyable experience.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

MONICA N. 
Rating:
5.0

Customer did not leave a comment.

Zachariah S. 
Rating:
1.0

Customer did not leave a comment.

Jayson B. 
Rating:
2.0

The best service and the nicest people. We were fortunate to find Conor and his family. My husband and I were passing through and had trouble with one of our cars. They helped locate a car dolly and we were back on the road within the hour.

Tracey D. 
Rating:
4.0

Didn't know you were there. If not for my wife we wpuld have gon elsewhere

Robert H. 
Rating:
4.0

I was thoruoghly please

Robert H. 
Rating:
3.0

The site chosen for rental truck pick up was fine. But I had nothing but problems with U-Haul's website and customer service. It took forever to receive the text and e-mail confirmations - so much so that I opted not to trust the system and complete the transaction in person. In doing so, the associate even had a hard time getting the quote on her screen to match what customer service was charging me. It took forever, and I was on the clock for loading/ unloading - so I agreed to the non itemized contract. I found out afterwards that the website advertised per mile rate was much less than what I was charged. And all the area manager could muster in response was “weekend rates are higher”. Callous indifference is what I received from U-Haul, so they will never get another penny from me. Penske may cost more, but they I bet their customer service won't be as piss poor as U-Haul's.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

TERRY Y. 
Rating:
4.0

Customer did not leave a comment.

Tony K. 
Rating:
5.0

Young man was new but explained that he was new and did an excellent job on explaining all the details and asked if we had any additional questions. Also, an older experienced gentlemen was there to help and was great, also.

cherry W. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Small inventory of equipment on hand but they had what I needed. Lady was nice and friendly and although I had to hitch and then un-hitch the trailer myself, I had no problems.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
3.0

Customer did not leave a comment.

Engiell T. 
Rating:
5.0

The left brake light was out on the dolly. I was saved by having brought my own tow lights. Towing that dolly without a car sounded like a dumpster tumbling down a concrete road. Something on that thing needs to be padded or somehow secured to reduce the noise.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

luisa A. 
Rating:
5.0

Customer did not leave a comment.

Dawn A. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Thank you for allowing me to change drop off locations. It was very helpful.

Drew A. 
Rating:
3.0

The insurance coverage was not explained to me on what it covered. I thought the truck was covered for damage but again the insurance coverage was not explained to me

Terry B. 
Rating:
5.0

Customer did not leave a comment.

SHEILA C. 
Rating:
4.0

Very helpful clean and friendly

Michael T. 
Rating:
5.0

Customer did not leave a comment.

eric P. 
No reviews have been submitted for this location.

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