Customer Reviews for The Storage Place Louetta

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storage Place Louetta

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DANIEL ONYE O.
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Customer did not leave a comment.

Elizabeth B.
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Alex was great!

Felipe R.
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Customer did not leave a comment.

RL P.
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Customer service was great and the pick up and drop off were friendly and efficient the truck was in very good condition too.

Bonnie A.
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In all honesty, one of the things I like the least about working with UHaul is that you never really know who you're going to get when you go to pick up the truck - I've encountered people who seemed to have no idea who I was or that I had a reservation, people who didn't even have my truck on site, and people who are just downright rude. It's not usually an awesome experience. BUT...picking up this past Saturday was SUCH a pleasure! Susan helped us, and she was just so personable and friendly. She knew exactly who we were and why we were there, she had our truck ready with the keys in it, she processed our paperwork quickly and efficiently, and let us know about their storage unit special (which we decided to take advantage of). She was just a pleasure to work with. Now that I know that The Storage Place Louetta is such a clean facility with such friendly and organized staff, I'll make an effort to always pick up and drop off my UHaul trucks there from now on.

Alfred L.
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None

Ellen L.
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Nothing. This location made it easy for me.

ASHLEY E.
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The drop off time and procedure was not communicated clearly resulting in me being billed for 2 entire days of rental for a truck that I only had for 15 hours.

Susan L.
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The customer service was out of this world the best I've ever had at any U-Haul location. I will continue to use this location for all my Uhaul needs.

JHONNYS G.
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Iftekhar S.
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Staff needs more training

Justice P.
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myron S.
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It was wonderful just the way it was. No changes needed. It was great.

Carlos M.
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Margaret I.
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Extremely helpful and loaded the appliance dolly into my car. Great people!

Billie S.
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ROBERTO W.
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Excellent attention, the person who attended me very kind and the process for the delivery of the truck very fast and professional. I definitely recommend them and I would not hesitate to go with them again for my next move.

CHERYL K.
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Customer did not leave a comment.

RICARDO D.
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excellent service, very professional and friendly staff

Charles B.
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Customer did not leave a comment.

Haroon K.
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Friendly and efficient staff

MAMADI C.
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Ms. Sonia was very awesome to me and understanding of my needs. I will always go back to her. And the fact that she followed up with was very outstanding because there is not too many people that follow up these days and show you their concern.

DANIEL H.
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Just keep hiring good people like the young man Detrae who assisted me. I went to lease a truck and base on his great customer service. And his probing questions I decided to cancel the storage at the previous storage facility and ended up leasing a storage unit from The Storage Place - Louetta. I would gladly recommend this location to anyone in need of a clean and friendly storage facility.

Michael B.
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Dean W.
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RACHEL F.
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DAVID C.
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ELVIA O.
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Very friendly staff & they had water for their guests which is extra nice to have on a hot day

LUCIANA B.
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Customer did not leave a comment.

GABRIEL B.
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Customer rep was very nice and helpful

Paul L.
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Ms. Susan was extremely helpful from 1st phone call to returning truck.

Elizabeth R.
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Customer did not leave a comment.

GLORIA W.
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We will use this location from now on. Great service

Donald W.
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Roy O.
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Everyone was professional and the location is well run. Highly recommend it.

Jennifer B.
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John A.
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Gertrude R.
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Great Customer Service and Excellent employees at this location which include the Manager of the Property and the young Lady she has working their. I can't remember her name but awesome skills when communicating over the phone and in person. She deserves a Bonus!

Margrito D.
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The loaner truck could be a little bigger and include a loading ramp.

Saahil K.
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John K.
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People extremeely friendly and helpful

Anita G.
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Allen S.
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Excellent job with social distancing and making me feel comfortable. Shae did an awesome job!!!

Monica M.
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Justin K.
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Frank D.
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Defective front tire. (Though I didn't check it before driving off )

Johnathan H.
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Robert B.
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Paige M.
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YIN C.
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Price is a bit high

Linda H.
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U-Haul supplies should be universally priced. Couldn't purchase bundles of boxes at the better pricing offered by U-Haul, only individual pricing offered.

Dorothy A.
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Whitney W.
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Dan H.
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Nothing...They do a very fine job, trucks are clean and ez to use Thanks Sue and U-Haul

Gilbert B.
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The ladies explained ever thing thoroughly in a very friendly and professional manner. It was refreshing to be served by individuals that appeared to enjoy their jobs.

Don D.
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Anthony K.
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Mathew C.
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Jerry R.
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Ali A.
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Yuner O.
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Leonard R.
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Valerie M.
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Michael B.
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inez G.
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I stopped and put gas in vehicle and it read 1/4 tank of gas when i returned it. Now i get an invoice for $15 for 4 gallons of gas and a $30 dollar fee! I will be disputing this with corporate office! There was an issue with yhe brakes but drivable!

quetta H.
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Anthony M.
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Anthony M.
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Matthew G.
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Susan and Alyssa were extremely helpful. Will recommend using this location to friends and family. I will write a nice google review for this location as well when I have time after I finish moving homes. Thanks again for everything! Truck was in great condition and appliance dolly was more than helpful can't imagine trying to move homes without one lol

Keith E.
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I was hounded to return the truck so they could rent to another customer. I picked up truck at 12noon. Stated I would return around 3p. At 3:30 I was contacted and told I must return ASAP due to the fact another customer needed the truck. The rental is for 24hrs.

Vu P.
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Customer did not leave a comment.

Ward S.
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The person helping me was fantastic and I really liked this location. That said, 9:30 a.m. is really late for renting a U-Haul that service usually represents a full day of ... something. If you cannot open earlier, maybe allow us to rent at the end of the day but not count that as a day?

Peter S.
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Carol H.
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Cielo P.
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Keith R.
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Frank C.
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Dorothea C.
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Nice lady at front seats was very nice and plesent

Raymond H.
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Great Experience!

Ben R.
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Customer did not leave a comment.

Cynthia F.
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It was truly a pleasure dealing with the representative at this location who helped us. She had me in my rental in no time at all, and she was very accommodating when it came to properly adjusting my mirrors, etc. I highly recommend this location to anyone!

Luis R.
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Very helpful and personable customer service!

Raquel B.
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Unlimited mileage

Simon L.
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Customer did not leave a comment.

John H.
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On line confirmation was confusing and slow.

Erik P.
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EXCELLENT!!!!!!!!!!

Samuel S.
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Susan was so kind and really saved me multiple trips by recommending the right truck size. So glad I came to this location and wouldn't go anywhere else going forward.

Alan F.
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Susan is a perfect match for your company. She helped me out more than anyone in Houston would do.

Vicki N.
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Lady was very nice and friendly and seemed to really enjoy working there

John T.
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Great Service. Very helpful. Truck was nice and clean. Thank you!

syed K.
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Customer did not leave a comment.

ALETHEA B.
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No improvements needed.

Addis C.
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If they are picking up within business hours I may recommend, but if you are picking up with the app, it may take a long time to get assistance if anything goes wrong. It took me an hour to complete the process because the app was not able to read my identification documents.

Gwendolyn R.
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Your staff was very helpful and courteous!

Ann C.
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kevin K.
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Rented a truck for 30 and all is done it cost me 80..Wont do that again..live a learn

Cliff R.
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Irfan A.
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Great customer service

Rich V.
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Customer did not leave a comment.

Nathan G.
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The truck was clean but it was very slippery from what ever they used to clean it. It made my move very difficult! I wanted to get a refund but because of weather and time I was stuck with it!

No reviews have been submitted for this location.

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