The door was a major problem to my unit. I could not open or shut it by myself. At times it would take over 30 mins to just get it shut. Every time it rained the unit would leak. And trying to get my vehicle to my unit was very difficult. There was no way to get a truck in there. This was supposed to be temporary storage for me, but due to unexpected health issues I had to keep it longer. And when I was able to move out, over half of my stuff was completely ruined. I would never recommend the Storage Place to anyone.Rhonda B. | Overall Experience
Customer Reviews for The Storage Place NRH
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROBERT FRANKLIN A.
Customer did not leave a comment.Gerald Lee A.
I wasn't shown nothing on the truck just went over the paper work. I had to request see the mileage on the truck before signing.Marilyn S.
Great lady very nice made everything easyMichelle A. | Reservation
Very niceBeatrice O. | Reservation
They flat out lied to get my money telling me I would get money back if I did not use the 5 days , I returned it in 3. When I first went to pick the truck up they lost my account online after they took my money out and I had to wait there an hour and a half for them to finally get me on my way .Melanie W.
Customer did not leave a comment.Timothy L.
Never had any issues with this property, unit was clean when moving in. Having customer service (Jana) living on site is great, very kind nice and helpful. Never had any issues keeping my things here.RICHARD A. | Overall Experience
I am unsure as to how the original drop off location was determined by U-haul, but it would have used all of our allotted miles to take it there. This was quickly taken care of by the renting location.Tanisha M.
This facility is well managed & affordable!KIM S. | Overall Experience
Great peopleRANDY G. | Overall Experience
There is nothing to improve on.. the truck was clean and ready. We actually shaved about 2 hours off our time frame because of how easy this whole move was. Thank you U-Haul.JEFFREY M.
Customer did not leave a comment.JACQUELINE JAZ R.
Customer did not leave a comment.Hadji Bobby A.
Understands customer service. Very informative an answered all questions.herman N.
Customer did not leave a comment.Travis H.
Awesome customer serviceKristi E.
They helped me when the lady around the corner completely screwed up my situation when it came to getting a truck last minute.ZACK T.
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.MADELINE G.
The attendant at the station did not advise me of the $15 insurance for the vehicle being optional and charged me for it on my cardTERRENCE G.
clean the inside of the uhaul before you rent it out.LAWRENCE M.
English speaking workers would be a help. Also, truck had empty beer cans and a bag of burnt popcorn in the back. Air conditioning did not work in the truck.KEVIN N.
Customer did not leave a comment.MICHAEL F.
They need to learn how to use the Uhaul system and also not try to upgrade your insurance without permission.Eric K.
Very poor customer service, wants to charge for 2-day rental for a 4 hour rental period & over charge for mileage... The experience from start was stressful lost so much time of my work schedule with the incovience. I was probably off better going to Budget.Derrick F.
Doubled as a gas station and Uhaul drop-off and appeared the people weren't interested and were frustrated I was dropping off the vehicle.MIKE S.
I had to wait in line for over an hour to pickup the truck. There was a customer in front of me who was having problems- eventually, they walked out and canceled their reservation. But I had to wait over an hour for this to happen. It was ridiculous.MICHAEL Z.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Gordon G.