Customer Reviews for The Storage Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storage Place

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Nya H.
Rating:

Customer did not leave a comment.

DANIEL M.
Rating:

Customer did not leave a comment.

GARY ALAN M.
Rating:

Sabrina was very helpful and knowledgeable. She explained in great detail and we were very pleased with her professionalism. Fyi, she is the kind of partner a company can grow with.

mike M.
Rating:

Drop off was very easy.

JACQUELINE B.
Rating:

Customer did not leave a comment.

JESLI H.
Rating:

Customer did not leave a comment.

TRACLLY L.
Rating:

Customer did not leave a comment.

Raquel B.
Rating:

Customer did not leave a comment.

JOHNNY G.
Rating:

Nothing, I was greeted as soon as I walk into the door. Both employees were enthusiastic and professional and appeared to be a good working combination to serve the public...

William R.
Rating:

make sure the truck you're renting is not blocked in by 2 other trucks. Have after hour contact info including a telephone number for the uhaul assistance group so they can "talk" to a manager instead of emailing them with problems at their facility.

TONY G.
Rating:

Customer did not leave a comment.

ASHLEY R.
Rating:

Customer did not leave a comment.

JERALD H.
Rating:

Very nice and helpful

Brian M.
Rating:

Customer did not leave a comment.

Kimberly B.
Rating:

Friendly service, clean trucks and location....contact free durning most of the process except for getting the keys but even getting the keys was a pleasant process!!! will most certainly be returning to this location for my future u haul rentals!!!

MARGIE R.
Rating:

Better advertising for this location. Excellent service and professional staff. Great prices. Thank you.

Robert H.
Rating:

Customer did not leave a comment.

David C.
Rating:

Customer did not leave a comment.

CARA H.
Rating:

Customer did not leave a comment.

Wendell N.
Rating:

Customer did not leave a comment.

LINDSEY L.
Rating:

Customer did not leave a comment.

James G.
Rating:

Customer did not leave a comment.

danielL H.
Rating:

None

Diane H.
Rating:

Everything was fine. Thx

George H.
Rating:

According to uhaul customer service rep my reservation was lost

Richard B.
Rating:

Alta @ this location was super helpful and went out of her way to make sure everything worked out for our move.

Jay S.
Rating:

The lady at the front office was very helpful and made the process very easy. Will definitely rent again.

CYNTHIA C.
Rating:

I was charge for a dolly that was not on the truck when I got the truck the agent did not come out and go over the truck told me to take the that truck and that was it. The truck was returned that next morning at 9 am. The lady never came out to look at the truck So yes I am not happy that I was charged for something no one ever saw on the truck

Clint M.
Rating:

No gas in the truck, it was nasty in the inside , i had to wait an hour an half to receive the keys to the truck

Christal W.
Rating:

I would recommend when a customer is due a refund to return it faster, just like if they would have had an overcharge you would take the remaining amount due the same day. So overall have refunds transmitted the same day.

Irineo S.
Rating:

Customer did not leave a comment.

Laura S.
Rating:

Have used this location several times. It is very helpful and professional. Thanks You!

Mark J.
Rating:

Customer did not leave a comment.

Kirsten R.
Rating:

Q2 - yes and no. Well maintained, but not swept out. Cab was dirty from previous occupant. Food and drink residue on floor and cup holders. I swept out cab floor for return. remainder of truck seemed well maintained and clean. This was 2nd attempt that day to rent a uhaul truck for my move. First attempt at Icebox convenience store was extremely frustrating, wasted about an hour there trying to rent a truck, and I still had to go elsewhere. I was not a satisfied customer on first attempt. Uhaul 1800 service directed me to another location for better service. I am happy now.

Irene F.
Rating:

your online service are not user friendly photo up load were very difficult

PATRICIA D.
Rating:

Just want to thank Alta Oprean for your kindness my card was having a problem but finally was able to rent the u-haul Wishing you and your family happy holidays

Matthew B.
Rating:

The guy in charge of stocking the truck with dollys had slacked off, but the lady behind the desk was very nice and fixed everything.

MARGARET K.
Rating:

Very knowledgeable and I was completely satisfied.

Michael E.
Rating:

Nothing

Mary R.
Rating:

Customer did not leave a comment.

ARIAN E.
Rating:

Customer did not leave a comment.

Matthew B.
Rating:

The lady at the storage place was very friendly and helpful

Christopher H.
Rating:

Customer did not leave a comment.

jay W.
Rating:

Nothing. The Salesperson was friendly, courteous, and helpful while maintaining a professional status.

John V.
Rating:

Customer did not leave a comment.

CHARLES W.
Rating:

Welcoming & friendly. Anticipated things I might not prepared for and helped me through. High praise for these folks.

THOMAS R.
Rating:

On line rental timing is too restrictive. I was late arriving to location but still well within my overall reservation time and system declined my reservation. I was forced to speak with representative to change the time.

JENNIFER M.
Rating:

Customer did not leave a comment.

Billy C.
Rating:

Got equipment checked in quickly and no problems

Arvin K.
Rating:

The storage place went above and beyond to recover a horrible experience I was having. I booked to pick up at a different location only to find on arrival that they literally refused to release the truck we reserved. They more more concerned with keeping truck for their own local moves. The Storage Place took care of us immediately.

JHAJUAN S.
Rating:

Customer did not leave a comment.

Ricardo G.
Rating:

Customer did not leave a comment.

Ricky F.
Rating:

I am not rick flora - do not email me

DORIS M.
Rating:

Customer did not leave a comment.

Laura S.
Rating:

I have rented at this location 3 times. I am very pleased with their service.

Cynthia B.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Clearer guidance on the photo requirements for 24/7 pick up. Overall condition of the truck, driver door was hard to close and AC direction button was broken off

Jessica W.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Very friendly and efficient !

Nora R.
Rating:

Customer did not leave a comment.

Sally G.
Rating:

Customer did not leave a comment.

june L.
Rating:

This was my first experience renting a truck for my use. It was easy and quite pleasant (as far as renting a truck can be!) Alta is quick and efficient and I would recommend this facility to friends and will use it again should the need arise.

Oscar C.
Rating:

Great customer service, fast and easy to rent.

CARLA O.
Rating:

To give your deposit in cash cause its been 3 weeks and i haven't received my check by mail.

James K.
Rating:

The truck was filthy on the inside and out. Driver side door of the truck would not close properly. There was a large gap causing a lot of cab noise and a safety concern. I will say the facility was clean and very nice and the staff was knowledgeable and friendly.

Yu-Li H.
Rating:

Customer did not leave a comment.

CAROLYN G.
Rating:

MAKE SURE ALL THE SIGNAL LIGHTS AND STOP LIGHTS ARE WORKING PRIOR TO RENTING THE TRUCK.

felix M.
Rating:

Everything was great

Stephane K.
Rating:

Very friendly and professional staff.

BARBARA M.
Rating:

The Office Manager Alta is a very sweet and kind person,she went ABOVE AND BEYOND,Customer Service was EXCELLENT...

allen H.
Rating:

Easy to work with and helpful. We were treated well.

JAMES E.
Rating:

Customer did not leave a comment.

Mary G.
Rating:

Update the website to indicate that this location has the drop spot for Uhaul keys when returning the rental truck.

DONNA L.
Rating:

Customer did not leave a comment.

Charlyn H.
Rating:

Wonderful service! I have never rented a UHaul before and the lady at the desk helped me out a lot and answered all my questions. I will definitely go back here if I ever need to

John L.
Rating:

Customer did not leave a comment.

Larry K.
Rating:

Customer did not leave a comment.

DONALD E.
Rating:

Customer did not leave a comment.

Leonard M.
Rating:

Great Service

Lawanda P.
Rating:

Beautiful customer service, on time and satisfied.

kenishia G.
Rating:

Customer did not leave a comment.

Rating:

Customer did not leave a comment.

SHAWN H.
Rating:

Customer service and the equipment were excellent can't think of anything that can better my experience.

ROBERT K.
Rating:

The staff is amazing, super helpful.

Adam B.
Rating:

At 90 bucks, I feel the cost was a little high for local use with pickup and return at one location.

Andrew J.
Rating:

An app that records truck return time would be nice. I bet a smart teenager could develop one for Uhaul nationally.

Vu C.
Rating:

Customer did not leave a comment.

David S.
Rating:

Nothing more.....it was a positive drop off experience

charmaine S.
Rating:

I was totally satisfied with the service and your representatives at thislocation. Will definitely use them again.

SONIA K.
Rating:

Keep the person that assisted me with my moving needs , can remember her name but she was pleasant and I will use this location for any move that I should have in the future

Maria G.
Rating:

I can't think of anything. The staff Alta & Ruby have gone beyond my expectations. Very helpful, happy, and hardworking. Thanks.

LENETTE H.
Rating:

All was well

ERNEST H.
Rating:

Customer did not leave a comment.

Gerald H.
Rating:

Very helpful & pleasant. Thanks.

Carrie S.
Rating:

Customer did not leave a comment.

Carl W.
Rating:

First truck battery dead. Maybe check vehicles maintenance a little better. Staff was extremely helpful, professional and knowledgeable. Even with truck issue would come back again if needed. Very pleasant experience

Ryan S.
Rating:

Person was nice. Wish you would ask me to rate the 800 customer service people. Switched the truck on me last minute (5 min before my reservation) to a smaller truck. Offered me my same size truck 30 minutes further than where was. I took the smaller one because I had movers I was paying and couldn't waste another hour driving a complelty different direction that was originally intended. Won't take off mileage for my 2 trips that i had make due to Uhauls error and not holding up their end on delivering me a 20' truck at set location. Used the 15'. Called to complain. They said I “refused the 20 foot truck” so nothing they can do.

Vitus J.
Rating:

nothing I can think of right now.

Undra R.
Rating:

I had a no hassle experience with this location love great location to come to the employees was wonderful. Thank you

Arvin K.
Rating:

No improvement. The rep who helped, I believe Alra was her name, was awesome.

No reviews have been submitted for this location.

Back
To Top