Customer did not leave a comment.Asia B.
Customer Reviews for The Storroom
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHAKIL A.
They are the best! The representative that I worked with at this location she was just beyond wonderful. I would definitely be going back here to get my next U-Haul truck this is amazing place I would recommend it to anybodyKatrina N.
Customer did not leave a comment.JULIUS T B.
I dropped off the vehicle after hours on Sunday and checked it in online. However, I have still not received an email receipt from that location that I dropped off the vehicle. Overall I was not very happy with this experience with UHaul. I have used UHaul in the past out of Chicago, IL and never had an issue. I will rethink using UHaul in the future.Ericka M.
Customer did not leave a comment.Brook N.
Customer did not leave a comment.JEAN MARIE W.
Very convenient neighborhood spot.Jacqueline M.
I returned the car with more gas in it. The car was driven by someone and I get charged for that. I called, the waiting was very very long. My problem just put in the system and I did not got my money back. I do not recommend uhaul for any one. There is no honesty and people are not friendly. The service is extremely poor.Muaiad A.
Customer did not leave a comment.Corey S.
Great Customer service repsMILDRED L R.
As a first time renter a U-Haul truck, I am very disappointed with your company especially on the customer service end.KIMBERLY DENISE C.
The facility was closed when I arrived, U-Haul was experiencing computer and phone issues. I could not contact anyone at the central customer care center or officially return the truck. Overall it was very frustrating, after finally being able to contact someone at the origin station my questions were answered. The Columbus, OH facility at least answered their phone lines while this location did not. I called the U-Haul central customer care center after waiting on hold for 45 minutes, I finally reached someone. They did not try to help but immediately transferred my call to the Canton, MI location. My overall wait time for this one call was in excess of 2 hours.Charles Z.
Everything went very well. Staff was polite, respectful to Covid regulations, helpfulLISA MARIE H.
I was over charged for gas and I've inquired for help multiple times. Nobody has responded or given me an answer .Airielle W.
Customer did not leave a comment.Sherry D.
The associate at the rental place was not very helpful, called with a concern instead of doing her best to help, she sent me on the way to another helper. And when I called back later there was no answer. However I was able to reach Uhaul Customer service line to get resolutionISIAKA A.
Keep up with good job.JEFFREY JOHN M.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.MICHAEL JOHN K.
Customer did not leave a comment.EDMUNDO GERARD L.
No issues, just a bit tight for larger trucks - especially for folks like me who don't drive trucks for a living. Very nice and helpful staff. Again overall experience was good (please check the tires) and I'll be back when I need another big truck.RICHARD JASON O.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.ALAN LEONARD A.
Customer did not leave a comment.MAURA LEE C.
Thanks for everythingSAAD THBAYH A.
Tires have no traction and needs replacing.GREGORY DWAYNE M.
Customer did not leave a comment.Arthur C.
My only knock is the fact that there was barely any gas in the truck! A quarter tank would've been nice to start.Michael L.
Customer did not leave a comment.Andrzej N.
Customer did not leave a comment.Melinda C.
Unexplained damage charges! Truck returned perfectly. Unexplained on invoice.John D.
Customer did not leave a comment.George S.
The employee was wonderful and safe!Emily N.
Customer did not leave a comment.Brandie B.
Customer did not leave a comment.YADER S.
Rude customer service. Applied an unwanted charge to my billing that was never disclosed with me. Horrible experience.James C.
The location did not have furniture moving dolly as confirmed in reservationKURT RICHARD K.
Customer did not leave a comment.David S.
Customer did not leave a comment.SUSHANTA D.
Customer did not leave a comment.JUSTIN K.
Customer did not leave a comment.WILLIAM JOSEPH M.
Make the process fasterEMEKAOLUCHI L.
Customer did not leave a comment.Judith A M.
Customer did not leave a comment.Richard P.
You can have the dollies that you advertise. I arrived at the location where I was informed that you had none. ðŸ˜ž it was a struggle for the guys that moved my furniture it was very heavy.Marlenaada-Green W.
Customer care was excellentRichard G.
Customer did not leave a comment.Graham S.
Small location, personnel did not know what to do. Customer service was average.Rajeev J.
It was a fair price and the people at this location were polite and knowledgeable.Timothy S.
Customer did not leave a comment.Tariq M.
I couldn't get the app to work. Part of the problem was my reception on my phone was not good. However, the man in the facility was very helpful.Philip L.
Everything was fineMichael M.
Customer did not leave a comment.Allen H.
Customer did not leave a comment.Jacob T.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Susan H.
This Great!! However getting there was the hardest part the agent that booked the van gave us the location on Sheldon Road address after wasting 45 minutes we come to find out that it was at the other location because the agent on the phone gave us the wrong address I have use you have for the past 20 some years I've never encountered this kind of mistake it was both very aggravating and a complete waste of time and being that she emailed us the wrong address I need to know what are you gonna do to remedy this situation if you're going to compensate for the one hour we were wasted just trying to get to the right place your response would be greatly appreciated. ThanksDonald J.
Fraudulent activity on my account! Continuously charged a month later! Ridiculous company!Jessica H.
The "After Hours" check-in process did not go well. I phoned (2) separate customer service reps and neither could help. The links did not work and I stayed in the Uhaul parking lot for 30 min trying to go thru the process! Please re-visit this process and refine it!!!!!anthony S.
Customer did not leave a comment.David D.
Awesome customer service!!Jennifer H.
Customer did not leave a comment.Edwardjunior J.
The only thing is I was charged for a appliance dolly and it was not on my truck.Stephen D.
Easy-peasy! Two Home Depot sites had not vans to rent, so i remembered U-haul. Rates as just as competitive, one call to reserve on-line at the closest site, went there and van was ready. Local manager and services was great. Would recommend again.Christophertodd L.
Customer did not leave a comment.Roger A.
Customer did not leave a comment.Kavumkal Subin V.
Both employees that I work with were extremely accommodating and explained all details well. I will use this location again.Theresa V.
No improvements neededLakesha C.
Customer did not leave a comment.Alex M.
Customer did not leave a comment.Ashleynicole G.
Great customer serviceWayne J.
Customer did not leave a comment.DONALD L.
Customer did not leave a comment.Martin K.
Customer did not leave a comment.Sorin B.
Customer did not leave a comment.Ralph G.
Customer did not leave a comment.darrell M.
Customer did not leave a comment.Janie E.
Location was understanding and waived the next-day check in fee when I screwed up the process of returning my equipment after hours. Picking up the equipment was quick and easy. Great location!Joshua N.
Customer did not leave a comment.Michael M.
The interior needed to be cleaned - but the overall location was great and the service team was exceptional. Overall a good experience but need to get that cleaning of interior solved...James L.
Customer did not leave a comment.TOM C.
Customer did not leave a comment.Michael M.
I was charged more than estimated. They given big truck but opted for a smaller size truck. Resulting in paying more money . Don't like this serviceNAGARAJU M.
the people that work there were friendly-and wonderful!Donnarose J.
Check out was quick and easy. Team at Storroom is friendly and helpful.Brianthomas G.
Customer did not leave a comment.Mark M.
Appliance dolly was not included in the truckJeff K.
Customer did not leave a comment.Anthony M.
This is the second u-haul vehicle I check this week and both of them substantially overestimated the fuel in the tank by at least 1/8 of a the tank. I am sure it is intentional. The first one I complained to the office and they adjusted it on-site. The second one asked me to go online by following some link they sent me via SMS. I followed the link but found no place where I could adjust the fuel. I was running out of time so I just gave up and returned it full as was "given to me". I am extremely dissatisfied with such cheap deceit. I have the time-stamped pics of the fuel before and after if proof is needed.Hossam A.
Very pleasant and helpful staff.Annmarie H.
Customer did not leave a comment.Beatrice B.
Customer did not leave a comment.Jaime O.
Customer did not leave a comment.DUSTIN H.
I was told u-haul does not like pay cards, i have a pay card which is a visa excepted anywhere. They put a 100.00 dollar hold on my card and said it would be returned as soon as i brought the truck back, untrue! They are now telling me it will take 3 to 5 buisness days to return my money, it took them 1 minute to take it out so why 3 to 5 days to put it back.. And the truck has transmission problems, i was worried for the few hrs i had it.. I will definitely find another rental place next time i need a truck!Sheryl H.
Customer did not leave a comment.JOEMAR O.
Customer did not leave a comment.Valerie C.
Customer did not leave a comment.MARC W.
I tell all my family and friends to get uhauls from you guys .we always use your uhaul service and location when we need it the people are so friendly and kind there we was always pleased with our service with them thanks so much for the use of the truck this weekendMike S.