Please warn people about the picture taking process that has to be completed before picking up a van at a site like this. Some of it can be done before arrival to save time.Jason N.
Customer Reviews for The Sun Dance
U-Haul Truck Share 24/7© Location
Trinidad, CO 81082
(Located south of the Walmart)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve actuallyâ€¦ absolutely wonderful peopleâ€¦ I was stuck in the middle of no where when I had a car accident, no tow truck services offered called my nearest places which happened to be Trinidad Colorado, I had a few questions and explained what was going on and she was so sympathetic and wished me well and safe travels getting home. You rarely find that now a days. If I ever need another this will definitely be the place for meâ€¦ Thank You Sun DanceLORIE A.
Customer did not leave a comment.JAMES G.
This location did not have cell service. When I tried to get customer service for help with my receipt, I was hung by your rep Anna after 15 minutes of waiting. I called again , after 20 minutes, the system disconnected me again. You should be ashamed of your poor customer service. I would not recommend anyone call your call center. If the customer needs help, please just let us rot in hell. Thanks for nothing.RICHARD R.
It went really well. We did have a little issue t ok begin, but it was quickly solved. The rest of the trip was fantastic.Richard L.
Customer did not leave a comment.Debbie M.
The problem was with cell data service at the unattended site. I reserved the truck from my hotel in town without any issues. When I tried to return, the data service was so poor at the site, I couldn't use the app to process the return. I tried to call the number I had, but nobody answered. I dropped the keys into the box at the site and returned to my hotel where I attempted to call about the problem. Still no answer at the local phone number, and I had to wait about 10 min to talk to someone at the national number, and then was transferred to a 2nd person where I had to wait another 10 min. When I was finally able to talk to someone, they made a note to my account about what happened, but I still have to call a different local number when the site is open to finalized my return. A big headache.Gabriel L.
The U-Haul representative was helpful but it would have been nice to know that I was dropping the truck off at a pull off on the side of a road and not at a physical location with a building, etc.ROBERT A.
Customer did not leave a comment.Geoffrey P.
I drove past it twice and had to call.LARRY G.
The managers went over and beyond customer satisfaction. I would recommend this rental service to anyone who needs a u haul.theresa D.
Customer did not leave a comment.chris T.
Just wanted to say how wonderful and kind these people were. They went above and beyond anything normal to help and to provide service. I wish I could do business with them and only them all the time. More than professional. Great people!Brian F.
Cruise control would be niceRobert M.
Customer did not leave a comment.John V.
Customer did not leave a comment.Cheryl W.
It was a poorly marked field. We are lucky we found it.CHARLES F.
Location on Google was not correct. My son in law has submitted correct coordinates to google. I received a call from Uhaul representative misrepresenting to me that the Trinidad uhaul dealerships would not accept a return in Trinidad. The rep told me I would have to travel to Walsenburg to drop the uhaul. That is 50 miles from my location. Only after I argued with the rep was I told I could drop off in Trinidad at Sundance.....but I would have to drop off early. I met Pete Valdez, owner of Sundance Uhaul, at the drop-off spot. He was awesome. I think Uhaul corporate is trying to run Sundance out of business but discouraging business to his location. Mark Young, Esq.mark Y.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Gerald C.
The GPS location is not accurate. Which is necessary to pick up your truck outside of open hours. It took me two hours to pick up the uhaul. Spoke with four different reps. Not a single one offered an apology. I finally called the number listed at the site and got assistance from the local dealer. The customer service experience was so horrendous. What a mortifying situation, at 6 am on A Sunday.Stephanie T.
Trailer lights did not work. I was told I'd be refunded for the trailer lights I had to purchase. I submitted the receipt, and called approximately 7 times over 4 and a half months. I was not contacted back despite being told I would multiple times. Horrible experience and a lot of wasted time. I would avoid if you can.Tomas L.
Very friendly.Carolyn J.
Need more gravel in lot, the day I picked up truck location was muddy and I got the truck inside muddy from shoesAntonio P.
Customer did not leave a comment.anjelica B.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Johnny V.