Customer Reviews for The Tartan Thistle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Tartan Thistle

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Thomas B. on

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I tried the mobile pickup ( from iphone) Horrible experience. Took my photo, and front/back photos of drivers lic, no problem. Then it said to open the vault. Unclear where/what vault is. Decided it was probably the 3 boxes on outside wall. Not labelled with “vault”. No code, no explanation how to get code. 2 min later i start a chat w uhaul - he says he needs to verify me. Long wait, prob 6-10 min. Then he says verified- you need to pay now. Look around on my screen, no mention of payment. Walk into uhaul office, call cust support, 8 min wait, someone answers, cant help me, forwards me to another line, another 8 min wait, person does not know how i can pay. Hang up, the agent redoes the contract from scratch. Total time from arrival to get keys, 35 min. Worst online experience ever. BTW I have been a tech lead, or CTO, or founder of 5 successful startups - I do understand apps.

Greg M. on

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Donald N. on

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Carol G. on

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Angus was friendly and very helpful. I would love to see a van at this location. I will recommend my neighbors to this location.

Don N. on

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Nothing. Excellent service as always!

Michael S. on

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Reduce mileage fee

John D. on

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Outstanding service in all respects. John D

Andrew S. on

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Dean P. on

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The Tartan Thistle is my favorite U-Haul location. The service is top-notch and the equipment is always in good condition.

Lorraine S. on

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Shari T. on

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Easy access. Friendly customer service.

Dean P. on

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Donna R. on

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Gordon E. on

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U-Haul's is very expensive. The idea of $1.39/mile is extremely high. U-Haul is gouging its customers. It is ridiculous folks! Angus at Tartan Thistle was great. Helpful and clear.

John C. on

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Angus was great and alot of help putting my rental together for my move. I highly recommend this location for your rental needs.

JAN C. on

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Tanya J. on

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I did not drop off the trailer, my Husband did, so I cannot comment.

Peter B. on

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Robert S. on

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Fred L. on

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John J. on

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Ken E. on

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Vanessa R. on

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Cheryl Z. on

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Great service! Awesome truck. Angus is amazing...so helpful and kind. Loved my truck! All done! Thank you!

julie L. on

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Wonderful customer service, clean truck, convenient location too! Thanks for a great experience.

Matt S. on

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Kenneth E. on

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ROBERT F. on

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david mark B. on

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Stellar Service by Angus!

John C. on

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Nothing. Angus took great care of me in the process of renting my truck from start to finish. I highly recommend this u haul location for all your moving needs. I will tell my friends to rent here.

Cheryl Z. on

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Angus is a wonderful person amd did a super efficient job helping me. I loved my truck and got the job done quick!

Michael R. on

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Staff was great

whitey K. on

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I will tell you and I am a retired executive of a multi billion dollar company and you do not want to loose Jeff Kelley in the Oak Harbor, location. He is excellent. He dove 60 miles on his own time to get us a trailer for the truck. His follow up and through was suburb. You are lucky to have him. His helpers were excellent also I think their names were Ralph and Billy but not sure.

Steven S. on

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david Mark B. on

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no improvements needed

Robert R. on

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This is probably my 10th time renting here. Get people and great service and equipment. I do wish they could keep a pickup on site .

Wilmer P. on

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Sharen M. on

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Mike M. on

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Jan M. on

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I had a 10 am RESERVATION at this location, but when I got there the shop was CLOSED!!! I waited but no one came. I had to go to a different town to rent a truck. Because of all the time delay I missed a ferry, missed a business appointment, lost the opportunity to do some purchasing for my company and therefore lost thousands of dollars!!! And then, even after getting approval to drop the truck off in the original Freeland rental location, I was charged a LATE FEE because the Clinton location didn't return the truck before the 24 hour deadline !!! THERE BETTER BE A RESOLUTION TO THIS MATTER !!!

Kenneth E. on

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rob H. on

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ERIK K. on

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david B. on

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Everything great!

Aaron S. on

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Very helpful customer service.

Barbara S. on

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STEVE H. on

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All was great.

Patricia D. on

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Angus was very friendly, helpful and professional

Ed D. on

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Great experience!!

Natali H. on

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The customer service exceeded my expectations..

Celia B. on

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Michael D. on

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Great staff - professional and knowledgeable

Ron M. on

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Georgiann'e P. on

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I had the best experiences for my first time ever renting a U-Haul. I will definitely use again when the need arises. Thank you!!!!

Andy G. on

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Ryan K. on

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Your app is awful. The way you program it says you should get the truck after you get the key- but it leads you to the truck without a key code. The agent we talked to told us everything we did wrong but didn’t say “we have the key code and we’ll release when we get the following information.” I asked several times what we needed to do and only got a cold robotic response. The guy at the site was very nice but apologetic that he wasn’t trained on the site. I felt the agent to be very cold and I wasn’t sure if i was talking to a person or robot.

Gary C. on

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Bill F. on

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The Freeland WA. representative/employee was extremely helpful and helped make the experience pleasant and stress free. Thank you Angus for being there for us.

Darrell V. on

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david B. on

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Nothing needed. Customer service Great! Truck clean and worked well

rick R. on

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good experience

Maria M. on

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richard B. on

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Andrea K. on

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Angus M. on

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Mark P. on

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Super fast service

Scott B. on

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Dean P. on

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The screws holding the tie-down boards along the walls come out easily. Can they be fastened more securely?

Michael M. on

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Jonathan B. on

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Jennie R. on

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Cliff W. on

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david B. on

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Angus is a great guy! Personable and professional. I have rented a fair number of trucks and trailers in the last 50+ years. This was the most pleasant rental experience. Highly recommend!

nora F. on

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Charlene J. on

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Andre A. on

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Deborah S. on

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Trailer, was dirty inside , he didn’t even go outside with us, tell my husband wen and got him, 3 rd time invoices were not correct we got there after 3 and he gave us a check in to drop off at 2. Wouldn’t give us a extra day without charging us . Which was a lie

Steven S. on

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Have express service for those in a hury and dont have time to talk to anyone at the counter.

Mike C. on

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It was great

Rita T. on

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Mario F. on

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Honey S. on

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U-Haul's paperwork leaves much to be desired. It took over 30 minutes to get the refund from our deposit.

Connie S. on

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Your agent should have informed me that I was going to have to pay another day.

Nicolas A. on

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David C. on

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Business owner is very personable and runs a very professional operation..

David K. on

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Marine Corps T. on

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Somehow I'm getting charged for $59 for gas and it is on my credit card, this is incorrect. I'll be down to see angus at thr Tartan Thistle in Freeland Wa 98249 1st thing in the morning of December 7th ! We will get this straightened out

katherine R. on

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Cameron S. on

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A great owner and business manager!

Aaron W. on

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I was charged a 25.00 cleaning fee after speaking with the associate in the store and told me not to worry about it.

Lee S. on

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ERIK K. on

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CARMEN S. on

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Fast, friendly, and easy.

ray G. on

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PAUL W. on

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I thorough enjoyed working with Angus

April A. on

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Excellent service. The vehicle was in excellent shape. It drove very easily.

David B. on

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Don C. on

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The customer service provided was excellent and very personable, Highly recommend this location.

Richard W. on

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Gina H. on

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They don't return phone calls on Sunday (which was my drop off day). I had wanted to have them verify that there was no damage to the trailer. Finally I gave up and just dropped the trailer off. But because it was "late" (THEIR FAULT) I was charged for an extra day. Ridiculous scam.