Customer Reviews for The Thrift Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Thrift Stop

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GINO V. on

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Cristina V. on

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This place is cool, I wouldn't change a thing.

GINO V. on

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Gene N. on

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Very friendly service. Great directions and easy to find. I will recommend them to others.

Joel S. on

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TAYLOR W. on

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GINO V. on

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Brianna R. on

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Very friendly and given the best service!

Kevin M. on

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This dealer surpassed all expectations. Providing the most positive experience I have had with not just U-Haul, but any business in years. They truly take care of their customers. A smooth easy transaction with attention to detail and superb customer service. The truck was in perfect condition, clean, comfortable and everything worked as it should. I was also allowed to leave my car on site which solved a huge logistical problem,My neighborhood U-Haul dealer at Thrift Stop made my busy weekend go smoothly. I appreciate all they did and will not hesitate to call them next time.

Cheryl J. on

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Check out time was way to long. Had to pay in cash. Your system didn't work.

William S. on

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XAVIER L. on

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Desire G. on

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Great service, good price, and friendly staff. I would recommend this company and will use them again when the time comes!

Jelisa H. on

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Rey M. on

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meryl s. on

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Very nice helpful people. It was a real pleasure.

DAVID V. on

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Very friendly

BRENDA J. on

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These folks are great, it is always so easy to get in and out with the trailer. It is close and convenient. Really great location and the owners are awesome, helpful and so easy to talk to and deal with!!

MARJORIE M. on

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meryl s. on

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JEFFERY R L. on

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Very nice people. Excellent service. Will definitely be back. Highly recommend the Thrift shop for a U-haul rental store.

MIKE D. on

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Mr. Lloyd went above and beyond to assist us. I had been using Penske for our rentals and because of the wonderful customer service, from now on, I will ALWAYS use UHaul.

Linda M. on

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The help and service received at the Thrift shop exceeded my expectations. Thank you so much for making my relocation transition seamless.

JACOB P. on

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Great friendly place, they try to help you out. Can't beat there good customer service!

Charles G. on

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Nehemia L. on

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Nothing to improve, excellent service, thanks!

William G. on

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charles h. on

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very friendly and helpful nice experience.

TASHA H. on

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Bill T. on

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Riel K. on

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The mirrors on a 20 foot truck should be adjustable. It is dangerous to be able to adjust the side mirrors on a very large truck especially since there is no rearview mirror. I think we paid more than we should have but it was a last minute family crisis.

lyn d. on

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Very helpful, especially with backing the trailer.

Maryln L. on

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Leroy F. on

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Jamie S. on

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Great place, easy access, very friendly people

William K. on

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This was a after hours drop off

Dustie H. on

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The pick up location was wonderful and the people are fantastic. You need more locations like this.

Karie K. on

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Loy and Lisa are the sweetest. I have never had such an amazing experience renting a moving truck! They went above and beyond when they did not have to. Uhaul dealers should be trained in customer service by Loy and Lisa. We are thankful for them recommending insurance as well. From now on I will rent Uhaul with them, even though geographically they will no longer be close. Stop by and see them. They also have a thrift store and they do not rob you blind. They are a thrift, thrift store! Thank you Loy and Lisa. Y'all rock!.

richard v. on

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I was very satisfied with the service

leslie s. on

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They were very helpful and kind. Great service!!. Thank you.

Rodney C. on

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When I arrived the location was closed even though online and the sign in the door showed that it should have been open 30 min before I arrived. Then i get a bill from them for $10 for cleaning the truck? The only thing i can imagine was that they had to clean up the sun flower seed shells that were in the truck when i received it 2 hours late in Orange Grove. If you check my name in your system you will see that i have used your equipment several times and I this was not one of my better experiences.

GINO V. on

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the person in charge was very cordial, efficient and capable.

kenny r. on

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Dont rent something that you know is not there and expect the customer to deal with it and find a different location. Poor customer service.

Jeanna W. on

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I almost went to HD but always have a soft spot for a mom and pop place and these folks were SO pleasant and professional and old-fashioned great simple business. They were helpful and genuinely kind.

Curtis R. on

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The Thrift Stop was a fabulous. Thank you so much for helping me get exactly what I needed. Convenient, Friendly, Knowledgable and very professional staff.

ROBERT K. on

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After dropping off the U Haul I saw it being driven down town. Not sure if they were just checking it out or going shopping at Tractor Supply.

Marilyn S. on

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THERESA L. on

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The reservation process, pickup and delivery were smooth. The proprietor was friendly and helpful. I will be recommending this location to friends and family.

david l. on

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ronnie d. on

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The car trailer had a flat tire and the ratchets for the front tire tie downs were rusted and very difficult to work.

Pacifikka T. on

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Excellent fast service, friendy, with good attitude.

franz s. on

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Have more truck choices available.

Sydonia K. on

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The couple that own and operate this location are very kind, courteous and accommodating to the patrons and take the weather and other distractions in the preparation of the rental agreement. I would give them and the location 10 + stars if at all possible and rent from them again!

Pamela C. on

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Nichlos I. on

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Friendliest people, everything was great, and they had me out the door and down the road in 10 minutes

DAVID C. on

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The experience I had was overwhelming and the customer service was outstanding, the persons that assisted me were very friendly and very knowledgeable in what they were doing. They made me very comfortable in pulling a trailer and they treated me like family and I can't really say how pleased I was with the customer service, I will use the same place for all my need's and will highly recommend them to all my friends and family,

Stormy K. on

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Always friendly, efficient service at this location.

Stormy K. on

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Very friendly, efficient. Second time we've dropped off there.

Jim C. on

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Ashley R. on

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Nothing the customer service was above and beyond. They went above and beyond helping making our love as little stressful as possible. Held the size truck we needed and helped when another location had us very confused. Will definetly be using them again when we move next

Karen S. on

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Customer did not leave a comment.